Thrown out of SkyBonus
Jan 10, 14, 1:41 pm
#1
Original Poster
Join Date: Aug 2005
Location: RDU
Posts: 379
Thrown out of SkyBonus
Sorry to distract from the SkyClub melee, but I'm wondering if anyone else got shafted by SkyBonus this week. Long story short, I tried to log in, and my account was "inactive". I gave the SkyBonus folks a call, and after they took a look, they said I hadn't met the new spending requirements.
Now here's the rub, I've been a SkyBonus member for about 10 years, and I'm pretty sure I did spend more than their new $5k limit on travel this year, a fact that Quickbooks rapidly confirmed (about 150 tickets in 4 years). So, the SkyBonus rep I was talking to, obviously a graduate Magna Cum Laude of the Delta LoungeDragon training institute, said that some of my tickets had been disqualified because they appeared to be personal travel. She went on to insinuate that I didn't actually have a business. Of course, I offered to send my annual meeting minutes, tax returns, summary of current contracts, CAGE code and SAM registration, banking reference, etc, etc. No dice...she still indicated that their opinion was that I wasn't running a qualified business because a lot of the travel seemed to be to "nice places". I pretty much ended the conversation by pointing out that they might have possibly sent me an email before closing my account and eliminating all of my points without recourse?
Her reply: "I guess you're entitled to think that."
Trying to keep this in perspective here, but between the lounge thing, the miles devaluation, and this all in one week, I'm wondering what the heck is going on at DL corporate?
Now here's the rub, I've been a SkyBonus member for about 10 years, and I'm pretty sure I did spend more than their new $5k limit on travel this year, a fact that Quickbooks rapidly confirmed (about 150 tickets in 4 years). So, the SkyBonus rep I was talking to, obviously a graduate Magna Cum Laude of the Delta LoungeDragon training institute, said that some of my tickets had been disqualified because they appeared to be personal travel. She went on to insinuate that I didn't actually have a business. Of course, I offered to send my annual meeting minutes, tax returns, summary of current contracts, CAGE code and SAM registration, banking reference, etc, etc. No dice...she still indicated that their opinion was that I wasn't running a qualified business because a lot of the travel seemed to be to "nice places". I pretty much ended the conversation by pointing out that they might have possibly sent me an email before closing my account and eliminating all of my points without recourse?
Her reply: "I guess you're entitled to think that."Trying to keep this in perspective here, but between the lounge thing, the miles devaluation, and this all in one week, I'm wondering what the heck is going on at DL corporate?
Jan 10, 14, 1:49 pm
#2
Join Date: Jun 2010
Location: Minneapolis, MN
Programs: DL, AA, UA, SPG Gold, HH Gold, IHG Platinum, Marriott Silver
Posts: 471
My company was also thrown out apparently. Doesn't matter too much to me. The rewards were [edited]
Last edited by slippahs; Jan 15, 14 at 12:47 am Reason: Getting around the profanity filter still violates rules
Jan 10, 14, 1:56 pm
#3
Join Date: Jul 2007
Location: KUL/TPA/OTP
Programs: UA1k, DL
Posts: 3,137
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I tried logging in last night. Seems I got the shaft as well. So be it, I didn't realize much value after having the account since 2007. My travel spending has dwindled significantly since opening the account, thus I wouldn't be surprised if I no longer met the requirements.
I tried logging in last night. Seems I got the shaft as well. So be it, I didn't realize much value after having the account since 2007. My travel spending has dwindled significantly since opening the account, thus I wouldn't be surprised if I no longer met the requirements.
Jan 10, 14, 2:31 pm
#4
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, WN A-List/CP, HH Dia, Hyatt Glob, National ECE, Hertz PC
Posts: 16,138
I just redeemed a travel reward for the first time, restricted coach ticket for an employee that needed an over-priced CVG-MCO ticket for a non-billable trip, really impressed with how easy it was for redemption and using the award. We earned a little over 260k points last year, enough for three domestic awards, not too shabby.
Jan 10, 14, 2:57 pm
#5
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,143
That is pretty shocking that DL would randomly close peoples' accounts without any type of notice. Did they take your points as well?
I didn't realize there was a $5,000 spending minimum either? When did that start?
I didn't realize there was a $5,000 spending minimum either? When did that start?
Jan 10, 14, 3:00 pm
#6
Join Date: Jun 2010
Location: Minneapolis, MN
Programs: DL, AA, UA, SPG Gold, HH Gold, IHG Platinum, Marriott Silver
Posts: 471
Originally Posted by SkyTeam777
That is pretty shocking that DL would randomly close peoples' accounts without any type of notice. Did they take your points as well?
I didn't realize there was a $5,000 spending minimum either? When did that start?
I didn't realize there was a $5,000 spending minimum either? When did that start?
Jan 10, 14, 3:08 pm
#8
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, WN A-List/CP, HH Dia, Hyatt Glob, National ECE, Hertz PC
Posts: 16,138
Originally Posted by SkyTeam777
That is pretty shocking that DL would randomly close peoples' accounts without any type of notice.
Jan 10, 14, 3:12 pm
#9
Join Date: Jul 2007
Location: KUL/TPA/OTP
Programs: UA1k, DL
Posts: 3,137
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 7_0_4 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11B554a Safari/9537.53)
I received the $5k requirement notification, but surpassed it. If I had known, I would have redeemed for drink certainly at least. But to be honest, I have not flown heavily enough to truly warrant sky bonus for at least three years. Still, they could have allowed me to redeem what I had earned 
.
Originally Posted by SkyTeam777
That is pretty shocking that DL would randomly close peoples' accounts without any type of notice. Did they take your points as well?
I didn't realize there was a $5,000 spending minimum either? When did that start?
I didn't realize there was a $5,000 spending minimum either? When did that start?
.
Jan 10, 14, 3:38 pm
#10
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Originally Posted by HookemHorns
...some of my tickets had been disqualified because they appeared to be personal travel...she still indicated that their opinion was that I wasn't running a qualified business because a lot of the travel seemed to be to "nice places".
My travel schedule over the next few months includes Chicago, NYC, Las Vegas, Pensacola Beach, San Juan, New Orleans, Miami Beach, Orlando and Hawaii. I sure hope my employer still pays me, since obviously if I'm going to nice places I must not be working!
Jan 10, 14, 3:40 pm
#11
Join Date: Jan 2000
Location: Canada
Programs: AS, DL, UA, Hyatt, SPG
Posts: 2,554
My account was also closed, despite several paid F tickets. We went over the $5,000 in 2012, but apparently may have been under $5,000 (depending on how many re-issued IROPS ticket number may have not been recorded) for 2013.
Also completely lame that DL would just forfeit all the earned points - including points earned from previous years when we did meet the revenue requirements.
Also completely lame that DL would just forfeit all the earned points - including points earned from previous years when we did meet the revenue requirements.
Jan 10, 14, 4:19 pm
#14
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, SPG Gold, MR Gold, Nat'l Exec Elite, Avis Presidents Club
Posts: 15,883
Originally Posted by bubbashow
Was this another method of gaming DL? a one-man "consulting" firm running all of its travel through SkyBonus trying to maximize freebies? A 5K minimum spend seems reasonable.
