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new boarding policy effective 1/1/14

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Old Jan 2, 2014, 8:13 pm
  #76  
 
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Originally Posted by PDXNRTLHR
I wish this would have happened last year when I was an FO. Having Amex cardholders in tge sane zone made me feel like my BIS miles were worthless to DL.
your BIS miles as FO are worthless. cardholders have more clout. see also: MQD spend waiver
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Old Jan 2, 2014, 8:24 pm
  #77  
 
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Originally Posted by gitismatt
your BIS miles as FO are worthless. cardholders have more clout.
Not exactly. Cardholders aren't (yet) eligible for complimentary upgrades (not that FOs often receive them), companion upgrades, preferred seats, discounted Economy Comfort, bonus mileage, priority check-in and phone service, or SPG Crossover Rewards.
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Old Jan 2, 2014, 8:27 pm
  #78  
 
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Originally Posted by MS02113
Not exactly. Cardholders aren't (yet) eligible for complimentary upgrades (not that FOs often receive them), companion upgrades, preferred seats, discounted Economy Comfort, bonus mileage, priority check-in and phone service, or SPG Crossover Rewards.
those are all passenger benefits. cardholders have more clout to Delta than BIS FO members
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Old Jan 2, 2014, 8:30 pm
  #79  
 
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Originally Posted by gitismatt
those are all passenger benefits. cardholders have more clout to Delta than BIS FO members
They're all passenger benefits that BIS FOs receive and non-Medallion cardholders do not, disproving your claim that the latter group has more "clout."
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Old Jan 2, 2014, 9:08 pm
  #80  
 
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Originally Posted by MS02113
No, it doesn't really matter, but dividing window, middle, and aisle passengers into three separate zones all but guarantees that the latter group will never find overhead space, which seems silly and unfair. I would assign the two or three general boarding zones differently, either randomly or perhaps by check-in time.
Window-middle-aisle (aka WilMA) boarding groups dates at least to the mid-1990s at Shuttle by United. I don't know if it was around earlier but that is where I first encountered it in their zone boarding; pretty much everyone else, including mainline United, was boarding by row numbers. The idea is that by having aisle passengers board last, they don't have to get up and let the window/middle passengers in to sit down if they came later. It sounds good in theory, but I think there were some studies a while back that showed it didn't matter a whole lot.

WilMA breaks though with elites boarding first, as an elite in an aisle seat who boards early will still have to get up.

Assigning group by checkin time would pretty much mirror Southwest's system. Which, incidentally, has a pretty good system for people who need extra time to board. They're given special ticket jackets, presumably after someone else has already verified their need to board ahead of time.
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Old Jan 2, 2014, 10:04 pm
  #81  
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Originally Posted by MS02113
They're all passenger benefits that BIS FOs receive and non-Medallion cardholders do not, disproving your claim that the latter group has more "clout."
The statement was about cardholder, not "non-Medallion cardholders". Those are different groups.

Anyway, the "cardholder" clout is held by Amex, because they pay Delta actual cash money.
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Old Jan 2, 2014, 10:08 pm
  #82  
 
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Originally Posted by MS02113
They're all passenger benefits that BIS FOs receive and non-Medallion cardholders do not, disproving your claim that the latter group has more "clout."
passenger benefits mean nothing to the airline. in fact, those benefits for FOs cost delta money (or at least prevent them from earning fee revenue). this means that a cardholder provides more revenue to delta in the form of Amex's payment to Delta, the fee revenue they can collect, and the money they are not spending on some of those benefits.

im not talking about who has more clout as a passenger. I'm talking about who is worth more to the airline.
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Old Jan 2, 2014, 10:28 pm
  #83  
 
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Originally Posted by Hawaiian717
The idea is that by having aisle passengers board last, they don't have to get up and let the window/middle passengers in to sit down if they came later. It sounds good in theory, but I think there were some studies a while back that showed it didn't matter a whole lot.
Exactly. Advocates of the window/middle/aisle boarding strategy mistakenly assume that all passengers will be present at the gate at the start of boarding...

Originally Posted by Hawaiian717
WilMA breaks though with elites boarding first, as an elite in an aisle seat who boards early will still have to get up.
...and, as you point out, don't account for elites boarding early.
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Old Jan 2, 2014, 10:33 pm
  #84  
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Originally Posted by Xeno
It happened that my B/SWU ticket did not clear on the ATL-JFK segment until maybe 45 minutes before departure and once I said this noted on the board at the gate then I got in line to get a new BP for ATL-JFK.
Kind of off topic, but you do know that you don't have to line up for a new BP, right? Just board with your existing one and the reader prints a receipt for your new seat...
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Old Jan 2, 2014, 11:01 pm
  #85  
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Originally Posted by 21A
Kind of off topic, but you do know that you don't have to line up for a new BP, right? Just board with your existing one and the reader prints a receipt for your new seat...
Yes but I was trying to save time because the GA had a spare moment before calling up the first group to board.
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Old Jan 3, 2014, 5:05 pm
  #86  
 
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Originally Posted by bdschobel
I suppose it's worth noting two points:

1. People with legitimate peanut allergies shouldn't be treated differently based on their ages. Why in the world pre-board "children" with peanut allergies but not adults with the same condition?

2. Peanut allergies are one of those things that are impossible to "see." A person who wants to pre-board and has no scruples about lying could all too easily claim to have a peanut allergy and pre-board every flight. Airlines really couldn't tolerate that situation for very long. (Unlike "TSA shoulder syndrome," which TSA seems to openly tolerate as a sort of safety valve for folks like me who hate being patted down.)

Bruce
I think the idea is, adults can handle the regimen required to deal with the peanut allergy fine without any special boarding; while children with this issue will need more time.
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Old Jan 3, 2014, 6:00 pm
  #87  
 
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I am surprised that no mentioned that the big rush to board as early as possible only came about when the airlines started discourage checked bag by charging fees. Sure you had a certain amount of carry on luggage before that among business flyers.

So it would seem to me that the quickest way to put a stop too all the madness would be to allow each person a free checked bag AND then start charging for carry on. Bin space would then open up widely and no one would have any reason to rush to board.
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Old Jan 3, 2014, 11:10 pm
  #88  
 
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I don't see any change here. The GAs don't always follow the exact wording. I think their job is to get the aircraft boarded, not worry about policing who is or is not in a particular zone that has been called. I always took the pre-boarding to be mainly an honor system. If the pax feels they need extra time to board they can do so. It is not the GA's job to judge the pax's fitness. If people abuse this, it is a reflection on them not the airline. I see plenty of elites put both their carry-ons in the overhead, so just because you are an experienced flier does not make you more honest or considerate.

The reason people don't check bags is not only cost. It is the time wasted at baggage claim and the fact that 1.8 million pieces get lost stolen or damaged each year. This is a hassle even if their is nothing "valuable" in them
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Old Jan 4, 2014, 12:13 am
  #89  
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Originally Posted by Ledfish
...So it would seem to me that the quickest way to put a stop too all the madness would be to allow each person a free checked bag AND then start charging for carry on. Bin space would then open up widely and no one would have any reason to rush to board.
I occasionally fly super-cheap Spirit Airlines, which is based in my home of Ft. Lauderdale and has some incredibly low fares as well as nonstop flights to places I like to fly. Spirit is weird in lots of ways, but one unusual thing that they do is charge MUCH MORE for carry-on bags than for checked bags (and they charge for both kinds!). People board quickly with very little stuff, and there is always plenty of empty overhead-bin space. It's quite a different experience from the majors. (I'm not suggesting that all airlines should do this, just pointing out that your experiment has been implemented by at least one real airline, and it works.)

Bruce
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Old Jan 4, 2014, 5:14 am
  #90  
 
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Originally Posted by scottsam66
Let me take a stab. Under the premise of only caring about boarding expediency; allowing the back of the plane (where there is only one entrance) to board first would allow those rows to not encumber the other fliers. Being in the back, they could take their sweet time and not impede anyone.
I think that's what he/she was getting at.
Sounds good; however, I've seen MANY kettles place their carry on's just behind FC (coach bulk head) and walk to the back. Doesn't take long for one passenger to see another place their carry on close to the front for other passengers to say, "Hey! That's a great idea!"
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