Introducing a new experience when you call Delta Reservations
Nov 13, 2013, 2:31 pm
#16
Join Date: Jun 2005
Location: DTW/FNT
Programs: Delta (nee NW), Hilton Diamond. IHG (PT)
Posts: 4,823
I can't remember the last time I called customer service, but the number was something like 1-800-225-2525 and when I do call it's just for flight status and possibly for an incoming flight that I'm not taking.
Doesn't do me much good.
Another great 'improvement'.
Bob H
Doesn't do me much good.
Another great 'improvement'.
Bob H
Nov 13, 2013, 3:18 pm
#17
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,264
Not a great idea, as caller ID is easily spoofed, but as long as the PIN system still exists before redemptions are allowed, or some other protections are in place...
Nov 13, 2013, 3:44 pm
#18
Join Date: Sep 2012
Location: New York, Singapore, Seoul
Programs: SA Lifetime Gold, DL Diamond, HHonors Gold, Hyatt Platinum, Marriott Silver
Posts: 269
Nice enhancement. But entering my SM# is not really time consuming. My telephone experience with Delta is just fine.
Nov 13, 2013, 4:23 pm
#20
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,245
"repond to your voice" does worry me. Those response systems are terrible (at any company). If it recognizes my number but I have to start talking to the machine that isn't good. Currently you can do everything with touchtones
Nov 13, 2013, 4:33 pm
#21
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
Nice - when I call it is usually when on the move so not needing to enter the numbers will be an improvement.
The proper number to call is 1-800-323-2323 for SkyMiles customer service/reservations. Upon entering your SkyMiles number (or calling from your profile phone number) it will route you to the correct department (DM, PM, GM etc).
The number you provided is Delta's FliteLine.
The number you provided is Delta's FliteLine.
Nov 13, 2013, 4:39 pm
#22
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
Nice - when I call it is usually when on the move so not needing to enter the numbers will be an improvement.
The proper number to call is 1-800-323-2323 for SkyMiles customer service/reservations. Upon entering your SkyMiles number (or calling from your profile phone number) it will route you to the correct department (DM, PM, GM etc).
The number you provided is Delta's FliteLine.
The proper number to call is 1-800-323-2323 for SkyMiles customer service/reservations. Upon entering your SkyMiles number (or calling from your profile phone number) it will route you to the correct department (DM, PM, GM etc).
The number you provided is Delta's FliteLine.
Nov 13, 2013, 5:59 pm
#24
FlyerTalk Evangelist
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 20,889
Nov 13, 2013, 7:07 pm
#30
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Starting tomorrow, you will engage in a new, faster customer experience when you call Reservations. We’re introducing a more personalized service designed to recognize you and respond naturally to your voice.
To enjoy the convenience of our new Reservations experience, here’s what you need to know:
The end result is that you can simply pick up the phone and call us. We’ll connect the dots – which is great especially if you are dashing to get to the airport.
This new Reservations experience is part of our continued investment to provide you the very best in customer service. Be sure to log in and update your profile with your current phone number.
To enjoy the convenience of our new Reservations experience, here’s what you need to know:
The end result is that you can simply pick up the phone and call us. We’ll connect the dots – which is great especially if you are dashing to get to the airport.
This new Reservations experience is part of our continued investment to provide you the very best in customer service. Be sure to log in and update your profile with your current phone number.
We don't understand what voice recognition has to do with this....could you clarify?
Last edited by RSSrsvp; Nov 15, 2013 at 6:37 am Reason: Removed off topic comments.