#7 on list using SWU?
Oct 30, 2013, 5:13 pm
#1
Original Poster
Join Date: Aug 2008
Location: Hoschton, GA
Programs: Delta DM, SP Plat, Hilton Gold
Posts: 432
#7 on list using SWU?
ATL-LAS tomorrow, I'm DM, traveling with GM wife on same PNR. Both on K fare. Put in for SWU on both as soon as I purchased nearly 3 weeks ago. Check in tonight, and I'm #7 on list and she is #8. @DeltaAssist confirms proper coding. DM line confirms proper coding. Asked DM line to in request complimentary upgrade, status on list didn't change. @DeltaAssist says that it's her GM status that is dragging us down.
Anyone have any insight as to how on earth to change this Charlie Foxtrot?
Anyone have any insight as to how on earth to change this Charlie Foxtrot?
Oct 30, 2013, 5:18 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
You could split the PNRs. With this, there's no guarantee you'd both get the UG.
Basically, when on the same reservation, position on the UG list is determined by the lowest status.
Basically, when on the same reservation, position on the UG list is determined by the lowest status.
Oct 30, 2013, 5:22 pm
#3
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,245
Nevertheless, rwoman's suggestion is probably your best course of action - split the PNR and you should both be at the top of the list if it is coded correctly.
Oct 30, 2013, 5:42 pm
#4
FlyerTalk Evangelist
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Location: LHR
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Posts: 10,187
I forget, is an SWU ahead of a Y fare? I know it pushes you to the top (or should), but ahead of full Y's?
Oct 30, 2013, 5:55 pm
#5
Join Date: Jun 2011
Location: USA
Posts: 1,400
UP2B -PM desiring to use SWU
UP2 -Full Y medallion desiring comp upgrade
UP3D -DM desiring comp upgrade
UP3 -PM desiring comp upgrade
UP4 -GM desiring comp upgrade
UP5 -FO desiring comp upgrade
UP6 -Companion or AS/AF/KL elite desiring comp upgrade
UP7 -Psgr on award ticket booked in R/O and confirmed in coach
SBUP- Delta paid standby upgrade program
Oct 30, 2013, 7:08 pm
#10
FlyerTalk Evangelist
Join Date: Sep 2007
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You should be at the top of the list... it is likely coding for the companion and/or the system not knowing how to handle it. You should both be coded as UP2A for SWU and be ahead of all comp upgrades (including full Y). My guess is you are UP2A and she is still UP4. SWU info has to be entered and coded correctly for both pax.
I'd ask DLAssist again if they can confirm if both of you are UP2A. SWU should put you ahead. Don't wait to the airport... very unlikely anybody will know how to fix anything there.
I'd ask DLAssist again if they can confirm if both of you are UP2A. SWU should put you ahead. Don't wait to the airport... very unlikely anybody will know how to fix anything there.
Oct 30, 2013, 8:43 pm
#11
Join Date: Nov 2007
Location: USA
Posts: 1,685
First question...did you check in at ATL? Or online?
The airport staff may not know how, but at the very least the OP could convince an agent to let them view the list and see the actual coding.
I find many SC staff are somewhat versed in SWU's.
You should be at the top of the list... it is likely coding for the companion and/or the system not knowing how to handle it. You should both be coded as UP2A for SWU and be ahead of all comp upgrades (including full Y). My guess is you are UP2A and she is still UP4. SWU info has to be entered and coded correctly for both pax.
I'd ask DLAssist again if they can confirm if both of you are UP2A. SWU should put you ahead. Don't wait to the airport... very unlikely anybody will know how to fix anything there.
I'd ask DLAssist again if they can confirm if both of you are UP2A. SWU should put you ahead. Don't wait to the airport... very unlikely anybody will know how to fix anything there.
I find many SC staff are somewhat versed in SWU's.
Oct 30, 2013, 8:52 pm
#12
Original Poster
Join Date: Aug 2008
Location: Hoschton, GA
Programs: Delta DM, SP Plat, Hilton Gold
Posts: 432
#7 on list using SWU?
Both sources (after getting different folks on the line and online) insist that inside of T24, it doesn't help her. If you look at her itinerary, she still shows both a Y seat and a F seat (though not assigned) as it does for me.
We split the PNR and I immediately vaulted to the front of the line, and she stayed where she was. Still shows an F pending for both of us.
So I'll call again in the AM and see if a different shift brings someone who can code it to make it work. But I'm afraid that inside of T24, she's stuck at UP4. Has anyone had success with GM/FO using SWU (with DM/PM companion, of course) inside of T24?
We split the PNR and I immediately vaulted to the front of the line, and she stayed where she was. Still shows an F pending for both of us.
So I'll call again in the AM and see if a different shift brings someone who can code it to make it work. But I'm afraid that inside of T24, she's stuck at UP4. Has anyone had success with GM/FO using SWU (with DM/PM companion, of course) inside of T24?
Oct 30, 2013, 8:57 pm
#14
Suspended
Join Date: Dec 2009
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Both sources (after getting different folks on the line and online) insist that inside of T24, it doesn't help her. If you look at her itinerary, she still shows both a Y seat and a F seat (though not assigned) as it does for me.
We split the PNR and I immediately vaulted to the front of the line, and she stayed where she was. Still shows an F pending for both of us.
So I'll call again in the AM and see if a different shift brings someone who can code it to make it work. But I'm afraid that inside of T24, she's stuck at UP4. Has anyone had success with GM/FO using SWU (with DM/PM companion, of course) inside of T24?
We split the PNR and I immediately vaulted to the front of the line, and she stayed where she was. Still shows an F pending for both of us.
So I'll call again in the AM and see if a different shift brings someone who can code it to make it work. But I'm afraid that inside of T24, she's stuck at UP4. Has anyone had success with GM/FO using SWU (with DM/PM companion, of course) inside of T24?
Oct 30, 2013, 8:58 pm
#15
Join Date: Jan 2012
Location: ATL
Programs: DL DM/2.7MM, HH Diamond, Bonvoy Lifetime Gold
Posts: 259