Originally Posted by readywhenyouare
(Post 21636320)
If I engaged in theft at my place of employment I would be terminated; end of story. Giving away an F seat to a non-rev when there is still a medallion on the GIDS is theft in my opinion.
Zero tolerance for an employee stealing from customers or employer, even a dime. These GAs know exactly what they are doing. |
Originally Posted by QueerEyeForDelta
(Post 21639775)
I obviously misread your tone. Sorry, davetravels! :)
As to the general employee I realize that most FT'ers are savvy to this stuff, but, do they figure that most frequent flyers simply accept what's given to them (or not given to them)? Do they figure that, now there are only DL, UA & AA/US, so the customer really has nowhere else to go to? Why did NW mgt care a lot about this, & these guys just don't? ***Changed from population to community, because Shena UGs also benefit friends and families at times. |
Originally Posted by readywhenyouare
(Post 21636320)
If I engaged in theft at my place of employment I would be terminated; end of story. Giving away an F seat to a non-rev when there is still a medallion on the GIDS is theft in my opinion.
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Originally Posted by toomanybooks
(Post 21639828)
Zero tolerance for an employee stealing from customers or employer, even a dime. These GAs know exactly what they are doing. |
Originally Posted by telloh
(Post 21640369)
The GA wasn't stealing. At most, he/she was violating a policy.
How many high value customers would just quietly fly another airline, rather than not wanting to make a scene at the gate to fight for their upgrade? I know plenty of people that hate to make a scene--and they get taken advantage of. If it happens even once, that costs Delta money. If it costs Delta money, it is stealing from shareholders. |
Originally Posted by telloh
(Post 21640369)
Quote:
Originally Posted by toomanybooks Zero tolerance for an employee stealing from customers or employer, even a dime. These GAs know exactly what they are doing. The GA wasn't stealing. At most, he/she was violating a policy. |
Rumor is upgrades by formula may soon factor in MQD. But that won't change with the nonsense going on here. Same thing happened to me two weeks ago.
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Originally Posted by JW6130
(Post 21640527)
Quote:
Originally Posted by telloh The GA wasn't stealing. At most, he/she was violating a policy. How is that not stealing? The Medallion in question would have lost their (earned) upgrade had they not taken a picture of the GIDS! Why does that not make you angry beyond a wrist-slap? How many high value customers would just quietly fly another airline, rather than not wanting to make a scene at the gate to fight for their upgrade? I know plenty of people that hate to make a scene--and they get taken advantage of. If it happens even once, that costs Delta money. If it costs Delta money, it is stealing from shareholders. |
Originally Posted by telloh
(Post 21640369)
The GA wasn't stealing. At most, he/she was violating a policy.
|
Originally Posted by JW6130
(Post 21640527)
How is that not stealing? The Medallion in question would have lost their (earned) upgrade had they not taken a picture of the GIDS! Why does that not make you angry beyond a wrist-slap?
How many high value customers would just quietly fly another airline, rather than not wanting to make a scene at the gate to fight for their upgrade? I know plenty of people that hate to make a scene--and they get taken advantage of. If it happens even once, that costs Delta money. If it costs Delta money, it is stealing from shareholders. In terms of customers leaving, the actions of a rouge GA now and then is a drop in the bucket. I would speculate far more customers have left over frustration over the award calendar. |
Originally Posted by motytrah
(Post 21640659)
Delta is a bit like a two-timing boyfriend. It made promises to the customers, it made promises to the employees. Then it made all sorts of operational, routing and program changes over the last 5 years that made it impossible to keep those promises. Obviously they prioritize the customers over employees.
In terms of customers leaving, the actions of a rouge GA now and then is a drop in the bucket. I would speculate far more customers have left over frustration over the award calendar. |
For sure it happens in ATL, maybe usually not so blatantly, but certainly the holding back of UGs so that everyone has boarded and then letting their pals board in F. Yeah yeah, you board you lose. The spirit of that "rule" is to give the GA some leeway to get the flight out on time ahead of meticulously following the UG list in cases where a delay might ensue. It's not so that NRSAs can score UGs at our expense.
Then there are GAs who make a point of following procedure and clearing the UGs before boarding ST+ despite the presence of NRSAs or coming onboard and bringing you up-front. It's probably a controversial point among employees: those who think 'wth DL screws us with this so why should we not do what we can for ourselves' and those who think policies mean something and should be upheld. We see the same attitude on this board: those who take advantage of the glitch that allows people to "change" to the same flight if it's delayed and get on the UG list ahead of their turn, and those who think it's pretty despicable. These things are usually a zero-sum game and those who don't play by the rules (in their spirit as well as their letter) usually ruin it for the rest of us. |
Originally Posted by KOTAR1988
(Post 21632450)
ask me about Flt #2202 from LAS-->ATL last Sunday and 1B
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Originally Posted by rasmcasm
(Post 21640573)
Rumor is upgrades by formula may soon factor in MQD.
- to further segment status, e.g., DM with $65k MQD vs DM with $20k MQD - to more accurately reflect fare paid per segment vs fare code The other rumor is that the windows will change to ensure more Delta360's and DM's sit upfront- i.e., PM's, GM's, and FO's will be gate upgrades. Delta is working really hard to identify and differentiate those who contribute the most financially, the real elites... and they ain't the BIS'rs. :D |
Originally Posted by motytrah
(Post 21640659)
Quote:
Originally Posted by JW6130 How is that not stealing? The Medallion in question would have lost their (earned) upgrade had they not taken a picture of the GIDS! Why does that not make you angry beyond a wrist-slap? How many high value customers would just quietly fly another airline, rather than not wanting to make a scene at the gate to fight for their upgrade? I know plenty of people that hate to make a scene--and they get taken advantage of. If it happens even once, that costs Delta money. If it costs Delta money, it is stealing from shareholders. Delta is a bit like a two-timing boyfriend. It made promises to the customers, it made promises to the employees. Then it made all sorts of operational, routing and program changes over the last 5 years that made it impossible to keep those promises. Obviously they prioritize the customers over employees. In terms of customers leaving, the actions of a rouge GA now and then is a drop in the bucket. I would speculate far more customers have left over frustration over the award calendar. |
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