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AMEX Companion Cert. Not Showing Up on DL.com

AMEX Companion Cert. Not Showing Up on DL.com

Old Oct 10, 13, 4:27 pm
  #1  
Original Poster
 
Join Date: May 2013
Posts: 59
AMEX Companion Cert. Not Showing Up on DL.com

I just got an email from Delta saying to use my companion pass by next August. I went on Delta's website to check it out and it doesn't show them under my credits and certificates anymore. Anyone else experiencing this?

Hope its just a glitch as I've deleted previous emails with codes.
Jcarpenter is offline  
Old Oct 10, 13, 4:47 pm
  #2  
 
Join Date: Sep 2004
Location: Atlanta
Programs: DL DM, 2MM
Posts: 732
Originally Posted by Jcarpenter View Post
I just got an email from Delta saying to use my companion pass by next August. I went on Delta's website to check it out and it doesn't show them under my credits and certificates anymore. Anyone else experiencing this?

Hope its just a glitch as I've deleted previous emails with codes.
I had the same experience. Bizarre.
Smyrnaflyer is offline  
Old Oct 10, 13, 5:13 pm
  #3  
 
Join Date: Mar 1999
Location: Utah
Programs: DL DM UA AA Hilton Starwood
Posts: 581
Mine is missing also. Got to be a glitch.
Not to mention waaaay slow to even come up right now.
henwood is offline  
Old Oct 10, 13, 9:26 pm
  #4  
 
Join Date: May 2011
Posts: 71
Earlier this past summer AMEX turned the companion certificate coupon allocation over to Delta. The one week turn around is now about 6 weeks. We were told 4 to 6 but it took the 6 weeks.
If you are past the 6 weeks you can start calling Delta.
fredjr is offline  
Old Oct 11, 13, 7:49 am
  #5  
 
Join Date: Jun 2010
Programs: DL Diamond MM, SPG Platinum, Skywards Silver
Posts: 283
I'm missing mine as well. Usually they show up right away. I called AMEX and they said the typical "it can take 6-8 weeks". But it is strange....I'm at week 5 now
FlyingDL4Fun is offline  
Old Oct 11, 13, 8:09 am
  #6  
 
Join Date: Jul 2005
Programs: Delta
Posts: 203
I just happened to check ours out yesterday and everything was as normal... so may just be a timing problem as some have posited. Unlike many posts I have seen here, we have always been able to make good use of certificates every year as we have family back east so we also are able to make it cost effective for our purposes.

Good Luck
cruise2006 is offline  
Old Oct 11, 13, 4:43 pm
  #7  
 
Join Date: Mar 2011
Posts: 31
I received same email. My certificate is in My Wallet. However my email also stated:

Please note that this will be the last Companion Certificate you are eligible to receive, as this benefit will no longer be awarded to Gold Delta SkyMiles Cardmembers

Is the benefit being replaced with something else? If so does anyone know with what?
kidstwo is offline  
Old Oct 11, 13, 4:46 pm
  #8  
 
Join Date: Mar 2010
Programs: DL-Platinum
Posts: 135
I renewed my AMEX and was charged the $150 renewal fee at the end of August, but I have not yet received my companion certificate as well.

Usually, I receive the certificate right away after renewal.
gregman858 is offline  
Old Oct 11, 13, 4:49 pm
  #9  
 
Join Date: Jul 2011
Location: MSP Mainly
Programs: Delta PM & 2M+ Miles - Bonvoy - Lifetime Titanium - DL AMEX Reserve
Posts: 229
Mine showed up a week after my anniversary renewal date which was Aug 31. This week I also got an email fro DL making sure I use my comanion certificate. No issues here.
GregInMN is offline  
Old Oct 12, 13, 12:25 am
  #10  
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Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
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Originally Posted by kidstwo View Post
I received same email. My certificate is in My Wallet. However my email also stated:

Please note that this will be the last Companion Certificate you are eligible to receive, as this benefit will no longer be awarded to Gold Delta SkyMiles Cardmembers

Is the benefit being replaced with something else? If so does anyone know with what?
Companion cert is no longer a benefit of the Gild DL Amex. Just Plat/Reserve.

I had the opposite experience as OP. I noticed my cert in My Wallet a couple weeks ago, and just yesterday got the email.
gooselee is offline  
Old Oct 13, 13, 10:56 am
  #11  
 
Join Date: Sep 2013
Location: MSP
Programs: Delta Diamond; Hyatt Diamond
Posts: 69
I renew on September 3rd and still haven't gotten mind. I emailed Delta last week and they said 6-8 weeks.
nmoe is offline  
Old Oct 29, 13, 3:21 pm
  #12  
 
Join Date: Jun 2005
Location: SLC
Programs: DL PM, DL 1 million
Posts: 682
Originally Posted by nmoe View Post
I renew on September 3rd and still haven't gotten mind. I emailed Delta last week and they said 6-8 weeks.
I'm still waiting on mine - have the reserve card - emailed Amex, they say talk to Delta. Emailed Delta, they say talk to Amex. My anniversary date was in September.
brazzleman is offline  
Old Oct 29, 13, 4:08 pm
  #13  
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Join Date: Oct 2011
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Originally Posted by brazzleman View Post
I'm still waiting on mine - have the reserve card - emailed Amex, they say talk to Delta. Emailed Delta, they say talk to Amex. My anniversary date was in September.
Did the AF appear on your September billing cycle (the one that began in Sept and ended in Oct)? If so, Amex may be waiting until the end of the cycle in which the AF has been paid to post the cert - which would be Nov.

I'm not saying that that's right or that it's what's happening in your case, but it could be an explanation of the distance from "anniversary date" to when the cert actually posts.

I haven't been able to decipher a pattern yet in when these things actually show up....
gooselee is offline  
Old Oct 29, 13, 4:16 pm
  #14  
LBJ
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Originally Posted by brazzleman View Post
I'm still waiting on mine - have the reserve card - emailed Amex, they say talk to Delta. Emailed Delta, they say talk to Amex. My anniversary date was in September.
The certs do not appear until you actually make a payment on the statement that has your renewal fee. My card anniversary date was 8/25/2013 with a payment due date in September. My cert appeared a day or two after I made the August statement payoff in September. The cert was issued on 9/26/2013 and the expiration date is 10/31/2014. I suspect they are doing it this way now because people were using the cert, and then cancelling their card before paying the renewal fee.

Last edited by LBJ; Oct 29, 13 at 4:26 pm
LBJ is offline  
Old Nov 1, 13, 4:32 pm
  #15  
 
Join Date: Jun 2005
Location: SLC
Programs: DL PM, DL 1 million
Posts: 682
Originally Posted by LBJ View Post
The certs do not appear until you actually make a payment on the statement that has your renewal fee. My card anniversary date was 8/25/2013 with a payment due date in September. My cert appeared a day or two after I made the August statement payoff in September. The cert was issued on 9/26/2013 and the expiration date is 10/31/2014. I suspect they are doing it this way now because people were using the cert, and then cancelling their card before paying the renewal fee.
It finally showed up today. My renewal statement closed 9/28, so I went thru one more billing cycle, closing on 10/28, before getting certificate, 11/1.
brazzleman is offline  

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