SkyMiles Award levels Renamed

Old Sep 26, 13, 4:48 pm
  #76  
 
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Originally Posted by DwayneSkyMiles View Post
In a few hours, you will begin to notice some wording changes on delta.com as you access various areas of the site. Tomorrow morning you will see the following update on the SkyMiles News & Updates page:

"New Names For Award Levels"

To clarify our Award Travel chart, we’ve updated the Award level names to Saver, Standard and Peak from Low, Medium and High, respectively. Please note that the change of names for the Award levels does not indicate changes with the program rules or mileage redemption at this time. Visit our Award Travel page to learn more about using miles for an Award Ticket."

While some may speculate that this change is more than a wording change, we'd like to be very clear that this is only a modification to the way we describe Award levels. It is not a change to the levels themselves.

We hope this is a helpful change for you and the rest of our SkyMiles members.


DwayneSkyMiles
"does not indicate changes with the program rules or mileage redemption at this time."

In other words, more changes to come at a later time...
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Old Sep 26, 13, 4:53 pm
  #77  
 
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At first STANDARD sounds like it's more honest...except of course it sets up DL to say "our standard" is 10K miles less than UA's..... rolleyes...

Actually this would be a great time to introduce one-way awards if only because even when planning a round trip, it would be possible to snag half of the round trip at a time when there is availability and keep checking on the other half, since availability can be so hit and miss (mostly miss).
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Old Sep 26, 13, 5:20 pm
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So they still mean....

Saver - Never
Standard - Hardly
Peak - Sometimes

??
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Old Sep 26, 13, 5:33 pm
  #79  
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Originally Posted by javabytes View Post
The traditional media care about one thing and one thing only - viewership - and thus runs stories it thinks will attract attention. What better story than one that has already demonstrated it can attract the attention of millions? Social media and traditional media don't operate in vacuums.
Indeed. BA just got hit by this, as it came out that BA's lounges at LHR have a "poor" food health safety/hygiene rating. The "traditional media" picked it up from "social media" -- FT in the main. And BA avoided the issue until both BA and (BA's contratcor) BS got inquiries from the "traditional media" as a result of "social media" buzz about the lounge food failings.
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Old Sep 26, 13, 5:47 pm
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Originally Posted by Watchful View Post
Actually this would be a great time to introduce one-way awards if only because even when planning a round trip, it would be possible to snag half of the round trip at a time when there is availability and keep checking on the other half, since availability can be so hit and miss (mostly miss).
And thus we have the answer as to why we will likely never see one way awards.
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Old Sep 26, 13, 6:53 pm
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This makes my 45k domestic F redemption look better and better.
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Old Sep 26, 13, 7:34 pm
  #82  
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Originally Posted by pbarnette View Post
I think people need to let things go.

And I think the notion of "loyalty" is entirely one-sided when used by most FTers. "Loyalty" in the FT context means that DL can never charge more (money or miles), never adjust services (e.g. SkyClub), never have higher loads, never try to sell an FC seat, basically never change. And for all of this, FTers offer to pay the same price for their seat as Joe Smith next door. And then get upset when DL says: "why are we catering to a 'loyalty' that provides no benefit to us.
we do provide benefit to airlines we are loyal to.
We are willing to pay more for that airline when the competition charges less on an identical route.
Many of us have been paying higher fares, too.
We also redeem and recommend others to fly those airlines.
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Old Sep 26, 13, 8:47 pm
  #83  
 
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Medallion levels Renamed
In a few hours, you will begin to notice some wording changes on delta.com as you access various areas of the site. Tomorrow morning you will see the following update on the SkyMiles News & Updates page:

"New Names For Medallion Levels"

To clarify our Award Travel chart, we’ve updated the Medallion level names to Tin, Brass, Nickel and Zirconium from Siver, Gold, Platinum and Diamond, respectively. Please note that the change of names for the Medallion levels does not indicate changes with the program rules or privileges at this time. Visit our SkyMiles page to learn more about using the Medallion levels and SkyMiles."

While some may speculate that this change is more than a wording change, we'd like to be very clear that this is only a modification to the way we describe Medallion levels. It is not a change to the levels themselves.

We hope this is a helpful change for you and the rest of our SkyMiles members.
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Old Sep 26, 13, 9:04 pm
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I have to believe that they're going to improve award availability sometime soon. They are ABSOLUTELY losing business because of how few seats they have, both on the credit card side and on the flying side.
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Old Sep 26, 13, 9:09 pm
  #85  
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Originally Posted by keloutwest View Post
I have to believe that they're going to improve award availability sometime soon. They are ABSOLUTELY losing business because of how few seats they have, both on the credit card side and on the flying side.
Tongue in cheek right? As we all know they are at record load factors. I like your humor.
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Old Sep 26, 13, 9:20 pm
  #86  
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[Wrong thread]
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Old Sep 26, 13, 9:54 pm
  #87  
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Originally Posted by AA_EXP09 View Post
We are willing to pay more for that airline when the competition charges less on an identical route.
Illogical nonsense.

Originally Posted by AA_EXP09 View Post
Many of us have been paying higher fares, too.
Illogical nonsense.

Unless you are the single most unlucky person in the world, then you cannot possibly pay more over any significant span of time to stay "loyal". If DL sold tickets consistently for more than the competition, then they would either never fill the plane or have a product that even non-elites will pay a premium for. Either way, your "loyalty" can't possibly drive more revenue.
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Old Sep 27, 13, 4:36 am
  #88  
 
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Originally Posted by flyerslc View Post

"New Names For Medallion Levels"

To clarify our Award Travel chart, we’ve updated the Medallion level names to Rust, Pyrite, Carborundrum and Paste Diamond from Siver, Gold, Platinum and Diamond, respectively.
I fixed that for you.

We could do this all day
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Old Sep 27, 13, 4:49 am
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Originally Posted by bennos View Post
And thus we have the answer as to why we will likely never see one way awards.
Ah yes.... #smackhead
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Old Sep 27, 13, 7:17 am
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Originally Posted by javabytes View Post
It shouldn't be surprising to anyone that DL gets laughed off the stage the half-dozen times a year it bothers to show up. You want to see a better example of how to engage on FT, head over to the SPG forum, or even the UA forum (and it's not like people in the UA forum have been thrilled about the direction of their program either).
FWIW, (and I am not sure with Delta) but a lot of the social media help and representation is sourced to outside firms specializing in these tactics. Including but not limited to UA events as well. Could be a testament to differences in quality of representation.

I know SPG used Accenture to improve their app/social media/website representation, so it wouldn't be so farfetched that they have externals running the show as well. The majority of social media response is out sourced to firms specializing in this and PR.
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