Need help on booking award ticket
Aug 14, 2013, 6:52 pm
#1
Original Poster
Join Date: Apr 2000
Location: Monkeyville
Programs: Island DOs, very sticky toffee pud w vanilla ice cream n multi-coloured velvet pillows enthusiast
Posts: 4,647
Need help on booking award ticket
Basically, ATL-SFO-PSP-ATL
8/15 ATL-SFO DL 2303
8/17 SFO-PSP DL 2111/4474
8/20 PSP-ATL DL 4843/1222
Each segment separately is 40k
Try to book them together as a ticket, it prices out 60K
Shouldn't it be 40k for the ticket?
Called DM desk, two agents kept insisting that I had TWO stop-overs.
45 minutes later, it was going nowhere.
Were they correct?
Is PSP not a 'legal' stop-over?
Note: I took out the SFO-PSP segment, it priced out 40K.
8/15 ATL-SFO DL 2303
8/17 SFO-PSP DL 2111/4474
8/20 PSP-ATL DL 4843/1222
Each segment separately is 40k
Try to book them together as a ticket, it prices out 60K
Shouldn't it be 40k for the ticket?
Called DM desk, two agents kept insisting that I had TWO stop-overs.
45 minutes later, it was going nowhere.
Were they correct?
Is PSP not a 'legal' stop-over?
Note: I took out the SFO-PSP segment, it priced out 40K.
Aug 14, 2013, 7:30 pm
#2
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,418
Basically, ATL-SFO-PSP-ATL
8/15 ATL-SFO DL 2303
8/17 SFO-PSP DL 2111/4474
8/20 PSP-ATL DL 4843/1222
Each segment separately is 40k
Try to book them together as a ticket, it prices out 60K
Shouldn't it be 40k for the ticket?
Called DM desk, two agents kept insisting that I had TWO stop-overs.
45 minutes later, it was going nowhere.
Were they correct?
Is PSP not a 'legal' stop-over?
Note: I took out the SFO-PSP segment, it priced out 40K.
8/15 ATL-SFO DL 2303
8/17 SFO-PSP DL 2111/4474
8/20 PSP-ATL DL 4843/1222
Each segment separately is 40k
Try to book them together as a ticket, it prices out 60K
Shouldn't it be 40k for the ticket?
Called DM desk, two agents kept insisting that I had TWO stop-overs.
45 minutes later, it was going nowhere.
Were they correct?
Is PSP not a 'legal' stop-over?
Note: I took out the SFO-PSP segment, it priced out 40K.
Aug 14, 2013, 9:16 pm
#3
Original Poster
Join Date: Apr 2000
Location: Monkeyville
Programs: Island DOs, very sticky toffee pud w vanilla ice cream n multi-coloured velvet pillows enthusiast
Posts: 4,647
That explains it. Now why didn't the agents know that? Instead, they were citing rules that no two stop-overs on award tickets allowed, namely SFO and PSP in this itin; insisting that SFO is one stop-over.
Thanks, mnredfox.
Thanks, mnredfox.
Aug 14, 2013, 11:16 pm
#4
Original Poster
Join Date: Apr 2000
Location: Monkeyville
Programs: Island DOs, very sticky toffee pud w vanilla ice cream n multi-coloured velvet pillows enthusiast
Posts: 4,647
Well, thought I'd try to book the other way.
ATL-PSP
PSP-SFO
SFO-ATL
I had to look twice, and twice more when the screen showed 32,500 miles!
So PSP is only stop-over legal when flying from East to West?
ATL-PSP
PSP-SFO
SFO-ATL
I had to look twice, and twice more when the screen showed 32,500 miles!
So PSP is only stop-over legal when flying from East to West?
Aug 15, 2013, 12:33 am
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
If PSP-SFO-ATL is a legal routing for PSP to SFO, think of SFO as the stopover and PSP as the destination. You can take your stopover on either outbound or inbound. However, if any of your connections are over four hours, they will also count as stopovers. Taking the next flight shouldn't count as a stopover even if it's over four hours, but this requires manual intervention.
Aug 15, 2013, 1:00 pm
#6
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
That is absolutely not my experience at all with DL stopovers. Anything >4 hours regardless of whether it is the "next flight" or not will count as a stopover on a DL domestic award. I use stopovers and open jaws on 99% of my award tickets so I have quite a bit of history on this.
Aug 16, 2013, 1:24 am
#7
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,418
DL agents are clueless. That's in part why I created the SM Partner thread (see the sticky's). It's in your best interest to know the rules. Then you instruct DL agents how to book the awards you want. Seem backward? It is, but that's the game you play with DL.
