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Several members of the DL revenue management team are in therapy at the moment wondering what they could have done to prevent you from flying on AA. :D
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OP, I've considered this before too. I wouldn't expect DL (or any carrier) to call me, but some targeted promos would make sense.
Truthfully, even if they called, what can they offer that most of us don't already have? Miles, status, ham sammiches. It really would only be to find out why you left. |
Originally Posted by randidliyo
(Post 21257662)
When I asked "wil they miss me" it was mostly a joke. I don't expect a phone call but I was more curious to know, as some pointed out, that some promos might come my way as a result of my inactivity. I'm thinking about the other thread where you are able to decode what DL knows about you after you log in and in a few months I'll be able to decode it again and see if anything has changed.
If you're looking for some kind of promo, best bet would be a CC. Since that is seen as more of a long-term commitment, they are more sensitive to those who cancel cards. Try saying bye bye to one of your credit cards and see what happens. |
I went from 4 years of platinum medallion to zilch and not a peep from them in a year, even though I still for whatever reason carry my delta Amex reserve card...
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Originally Posted by Sez_Who
(Post 21260937)
They expect people to come and go and while they may track individual info, it would be extremely costly and time consuming for them to even send surveys or something
http://www.flyertalk.com/forum/ameri...em-lately.html |
Originally Posted by sfozrhfco
(Post 21259807)
Several members of the DL revenue management team are in therapy at the moment wondering what they could have done to prevent you from flying on AA. :D
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Originally Posted by randidliyo
(Post 21256740)
Just wondering if DL notices these things. |
What was your spend?
Because if it was less than say $50K/year, I highly doubt anyone at DL (or any airline) would notice or care. More than that, they'd probably notice, but probably wouldn't do much unless people with similar spend were leaving in droves.
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Originally Posted by Sez_Who
(Post 21260937)
Hotels are the same as airlines... They expect people to come and go and while they may track individual info, it would be extremely costly and time consuming for them to even send surveys or something, much less a welcome gift to return, and the precedent would be quite expensive.
If you're looking for some kind of promo, best bet would be a CC. Since that is seen as more of a long-term commitment, they are more sensitive to those who cancel cards. Try saying bye bye to one of your credit cards and see what happens. |
Originally Posted by MSPeconomist
(Post 21262296)
Actually Hyatt is doing targeted promos this summer and people are saying that they're mostly targeted toward folks who haven't stayed with Hyatt in a while.
The latter should be very easy to track. Even DL has sent out emails to those who haven't flown the airline in awhile but AFAIK, there are no promo offers to entice people to book with them. What is Hyatt offering in their promo? |
Is DL missing me?
Terribly so; and they're trying to lure you back with unlimited pours of Miller Lite on tap. |
Originally Posted by Often1
(Post 21257054)
Don't personalize things. DL isn't a person and you are a # to DL. Nobody is sitting at a desk wondering why revenue from you dropped. At a micro level, people stop flying for many reasons. At a macro level, DL watches what happens to everything and might, on an automated basis, chuck some promo your way to see what's up.
For every peraon like you that flew weekly in the first half of the year and none now, there is someone who just moved from AA/UA and is now flying DL weekly. |
Originally Posted by agarc
(Post 21261858)
Because if it was less than say $50K/year, I highly doubt anyone at DL (or any airline) would notice or care. More than that, they'd probably notice, but probably wouldn't do much unless people with similar spend were leaving in droves.
I'm really not trying to pretend that I'm so important, just curious to know what, if anything, happens when you go from weekly travel down to zero. Maybe I need to wait a bit longer. When each of my children were born, I probably had similar periods of inactivity so maybe this question will be better asked in December. |
Originally Posted by Sez_Who
(Post 21257417)
Decent summary. DL is a $35 Billion business with >160 million pax flown each year. No offense to OP but no airline is going to micromanage this down to an individual level. Well, perhaps they would if you happened to have a history of spending a billion/yr with them but that's ridiculous.
Totally different story if you were the corp travel manager for a F-500 company and your biz was down 50% from last year. UA felt some sting from this. A bit OT but B6 is moving out of their comfort zone. Winners will be pax because of the addl competition but we will see -- in the future, of course -- how well this plays out. |
When my travel decreased significantly I got an email from Marriott about it.
Still, I think you have to look at the big picture. I think that overall, for every high spender that "quits" another joins. |
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