Delta Launches LAX to SFO Shuttle
#1
Company Representative - Delta Air Lines
Original Poster
Join Date: Jul 2009
Location: Atlanta, GA
Programs: SkyMiles
Posts: 351
Delta Launches LAX to SFO Shuttle
For those of you on the West Coast with frequent travel between LAX and SFO, we’ve got some good news! Today we announced the introduction of our new West Coast shuttle which will begin service on Sept. 3, 2013. Full details can be found in our press release and will be available on delta.com later today, but here are the highlights:
• Operated Compass Airlines using E-175 aircraft with a 76 passenger capacity configured with 12 seats in the First Class cabin, 12 Economy Comfort seats and 52 Economy seats with complimentary upgrades for SkyMiles Medallion members when available
• 14 daily flights in each direction which leave at the top of the hour
• Check-in as close as 30 minutes prior to departure (that’s 15 minutes earlier in LA)
• Dedicated check-in counters exclusively for Shuttle customers
• Gates located near security
• Complimentary newspapers, onboard snacks provided by LYFE Kitchen, beverages in-flight including Sierra Nevada Brewing Co. craft beer, Starbucks coffee and wine from Wente Vineyards in all classes of service (cocktails available for purchase in Economy).
Some of you may have seen the increase in frequencies on this route through the published schedule that’s been available for a while. Today we’re happy to share our plan for the route. Let us know what you think – there will be several people reading your comments.
• Operated Compass Airlines using E-175 aircraft with a 76 passenger capacity configured with 12 seats in the First Class cabin, 12 Economy Comfort seats and 52 Economy seats with complimentary upgrades for SkyMiles Medallion members when available
• 14 daily flights in each direction which leave at the top of the hour
• Check-in as close as 30 minutes prior to departure (that’s 15 minutes earlier in LA)
• Dedicated check-in counters exclusively for Shuttle customers
• Gates located near security
• Complimentary newspapers, onboard snacks provided by LYFE Kitchen, beverages in-flight including Sierra Nevada Brewing Co. craft beer, Starbucks coffee and wine from Wente Vineyards in all classes of service (cocktails available for purchase in Economy).
Some of you may have seen the increase in frequencies on this route through the published schedule that’s been available for a while. Today we’re happy to share our plan for the route. Let us know what you think – there will be several people reading your comments.
#5
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It's interesting that these flights are being positioned as somewhat of a luxury domestic service with the papers and F&B for all passengers (somewhat unlike the old NW FastTrack shuttles to ORD, where people with expensive fares received drink coupons and lounge passes, although the gate area buffet was open to all).
Does calling a shuttle mean that there will not be reserved seats? Or does the designation just mean that it's hourly with generous check in deadlines (for LAX)?
Does calling a shuttle mean that there will not be reserved seats? Or does the designation just mean that it's hourly with generous check in deadlines (for LAX)?
#6
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,399
#7
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
I am no fan of Delta and the Delta SkyPesos program is always the talk and laugh in our office. Having said that... I am SFO-based and:
1. Impressed DL representative is releasing the information here and highlighting these key points.
2. Calling it a "shuttle" is one thing, but truly making it high frequency, check-in as late as 30 minutes before departure and gates near security? Wow.
3. Onboard amenities including snacks and beverages. First class cabin. You just got VX's attention.
Reiterate: Really dislike SkyPesos, really impressed with your announcement today.
14 more daily's to/from SFO and LAX. On top of how many other airline serving this market with high frequencies? Someone's going to get the chopping block
1. Impressed DL representative is releasing the information here and highlighting these key points.
2. Calling it a "shuttle" is one thing, but truly making it high frequency, check-in as late as 30 minutes before departure and gates near security? Wow.
3. Onboard amenities including snacks and beverages. First class cabin. You just got VX's attention.
Reiterate: Really dislike SkyPesos, really impressed with your announcement today.
14 more daily's to/from SFO and LAX. On top of how many other airline serving this market with high frequencies? Someone's going to get the chopping block
#8
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
Do you really think they will come back and answer questions? I seriously doubt it if past performance is any indication of future results
#9
Join Date: Sep 2006
Programs: DL PM, AA PLT, Marriott Titanium / Lifetime PLT
Posts: 206
Because they are highly competitive routes where a higher percentage of the customers are business travelers who tend to pay higher fares and constitute an important customer segment for DL's profitability.
#10
Suspended
Join Date: Dec 2009
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#11
Join Date: Feb 2010
Posts: 1,857
It's interesting that these flights are being positioned as somewhat of a luxury domestic service with the papers and F&B for all passengers (somewhat unlike the old NW FastTrack shuttles to ORD, where people with expensive fares received drink coupons and lounge passes, although the gate area buffet was open to all).
Does calling a shuttle mean that there will not be reserved seats? Or does the designation just mean that it's hourly with generous check in deadlines (for LAX)?
Does calling a shuttle mean that there will not be reserved seats? Or does the designation just mean that it's hourly with generous check in deadlines (for LAX)?
#12
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
It's interesting that these flights are being positioned as somewhat of a luxury domestic service with the papers and F&B for all passengers (somewhat unlike the old NW FastTrack shuttles to ORD, where people with expensive fares received drink coupons and lounge passes, although the gate area buffet was open to all).
Does calling a shuttle mean that there will not be reserved seats? Or does the designation just mean that it's hourly with generous check in deadlines (for LAX)?
Does calling a shuttle mean that there will not be reserved seats? Or does the designation just mean that it's hourly with generous check in deadlines (for LAX)?
#13
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
#14
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#15
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
If you really have a great product, it does lessen the need for a great loyalty program -- people will use your product because it is so great.