Paralyzed Passenger Sues Delta
Jul 27, 2013, 8:07 pm
#1
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Jul 27, 2013, 8:56 pm
#2
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Per http://www.flyertalk.com/forum/trave...elsewhere.html will move to the appropriate forum.
cblaisd
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cblaisd
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Jul 27, 2013, 9:37 pm
#4
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I read this story and was so angered by how this man was treated.
Aircraft all have on board wheelchairs. The FAs could have at least done that much. In the old days and outstations, if the proper equipment wasn't available, a catering truck was used.
I'd really like to know not one, but two groups of employees put this man through this humiliating experience.
Aircraft all have on board wheelchairs. The FAs could have at least done that much. In the old days and outstations, if the proper equipment wasn't available, a catering truck was used.
I'd really like to know not one, but two groups of employees put this man through this humiliating experience.
Jul 27, 2013, 9:40 pm
#5
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Are you sure they have catering trucks at Nantucket?
I read this story and was so angered by how this man was treated.
Aircraft all have on board wheelchairs. The FAs could have at least done that much. In the old days and outstations, if the proper equipment wasn't available, a catering truck was used.
I'd really like to know not one, but two groups of employees put this man through this humiliating experience.
Aircraft all have on board wheelchairs. The FAs could have at least done that much. In the old days and outstations, if the proper equipment wasn't available, a catering truck was used.
I'd really like to know not one, but two groups of employees put this man through this humiliating experience.
Jul 27, 2013, 10:50 pm
#6
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Incorrect. 50 seat and below aircraft are not required to have on-board aisle chairs. I know for a fact that the E145 and the CRJ200s do not, and looking at the schedule it is all RP E145s.
Who is the ground handler there? I'm sure they are going to be in a load of trouble with Delta over this.
Who is the ground handler there? I'm sure they are going to be in a load of trouble with Delta over this.
Jul 27, 2013, 11:13 pm
#7
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I don't know. My question is, they haven't had wheel chair passengers at that station before?
I stand corrected. I only ever worked main line aircraft.
Incorrect. 50 seat and below aircraft are not required to have on-board aisle chairs. I know for a fact that the E145 and the CRJ200s do not, and looking at the schedule it is all RP E145s.
Who is the ground handler there? I'm sure they are going to be in a load of trouble with Delta over this.
Who is the ground handler there? I'm sure they are going to be in a load of trouble with Delta over this.
Jul 27, 2013, 11:42 pm
#8
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From what it looks like, they don't have jet bridges, which means they should have the wheelchair lifts or ramps... but it's also seasonal service there... so I'm sure they didn't bring one along for the season or the airport "said they had one".
Jul 27, 2013, 11:51 pm
#9
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One thing that doesn't make sense is that the article states "When he arrived in Nantucket, a flight attendent told him the airline did not have an aisle chair or a lift to get him off the plane to retrieve his wheelchair."
Presumably he got on the plane with an aisle chair and unless they switched flight attendants during flight, the flight attendant that was there when he got on would be the same one that is quoted here. So how did the flight attendant expect him to get off when they saw him get on? They had to know the plane didn't have an aisle chair. Wouldn't it have been a good time to mention it during boarding?
Who knows, maybe they did and maybe the passenger insisted that they would be fine. Until all the facts are out there we won't know but it does seem strange they wouldn't say something when he got on the plane.
Presumably he got on the plane with an aisle chair and unless they switched flight attendants during flight, the flight attendant that was there when he got on would be the same one that is quoted here. So how did the flight attendant expect him to get off when they saw him get on? They had to know the plane didn't have an aisle chair. Wouldn't it have been a good time to mention it during boarding?
Who knows, maybe they did and maybe the passenger insisted that they would be fine. Until all the facts are out there we won't know but it does seem strange they wouldn't say something when he got on the plane.
Jul 28, 2013, 12:32 am
#10
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This story is so horrifying that I want to believe it isn't true. Unless there are redeeming facts that were omitted from the story, I hope the passenger is fully compensated in trial.
Jul 28, 2013, 12:42 am
#11
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Does DL even fly to ACK? If he actually connected to Cape Air, he flew on a Cessna 402, which has no aisle and everyone crawls in and out.
Still, they could have offered more help than cardboard and at least provided a chair to get across the tarmac...assuming the one side of the story we just read is factual.
Still, they could have offered more help than cardboard and at least provided a chair to get across the tarmac...assuming the one side of the story we just read is factual.
Jul 28, 2013, 2:49 am
#12
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Something doesn't add up with this. The gentleman was obviously gotten onto the aircraft, which raises the question of why he could not be gotten off. Yes, ACK is a small station, but the requisite equipment should have been there. All in all, this is quite puzzling and I strongly suspect there are some facts missing here.
Jul 28, 2013, 2:56 am
#13
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Something doesn't add up with this. The gentleman was obviously gotten onto the aircraft, which raises the question of why he could not be gotten off. Yes, ACK is a small station, but the requisite equipment should have been there. All in all, this is quite puzzling and I strongly suspect there are some facts missing here.
Jul 28, 2013, 4:31 am
#14
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Does DL even fly to ACK? If he actually connected to Cape Air, he flew on a Cessna 402, which has no aisle and everyone crawls in and out.
Still, they could have offered more help than cardboard and at least provided a chair to get across the tarmac...assuming the one side of the story we just read is factual.
Still, they could have offered more help than cardboard and at least provided a chair to get across the tarmac...assuming the one side of the story we just read is factual.
Jul 28, 2013, 5:50 am
#15
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Does DL even fly to ACK? If he actually connected to Cape Air, he flew on a Cessna 402, which has no aisle and everyone crawls in and out.
Still, they could have offered more help than cardboard and at least provided a chair to get across the tarmac...assuming the one side of the story we just read is factual.
Still, they could have offered more help than cardboard and at least provided a chair to get across the tarmac...assuming the one side of the story we just read is factual.
Delta, United, US, and Jet Blue fly seasonal (June-Sept.) service.
http://www.nantucketairport.com/airlines.htm