Heads up: Richard on CBS This Morning Thursday
May 23, 2013, 7:05 am
#3
Join Date: Jun 2010
Programs: DL SkyMiles, UA Mileage Plus.
Posts: 60
May 23, 2013, 7:34 am
#4
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
May 23, 2013, 8:20 am
#6
Suspended
Join Date: Aug 2012
Location: New York
Programs: EK Plat, UA GS, Hyatt Diamond, SPG Platinum, Marriott Platinum, Amex Centurion
Posts: 514
May 23, 2013, 9:26 am
#11
Join Date: Jul 2012
Location: MSP
Programs: Delta PM, Hyatt Discoverist, Hertz PC
Posts: 2,303
Actually, it's probably worth listening to. He got asked about the tough FF mile redemptions and seemed, slightly, contrite.
One of the hosts personally mentioned her difficulty in redeeming, saying she had to stand on her head and do the hokey-pokey, and he responded:
"We are in the process of launching a new website. And we want to give you the capability and the functionality that you need to be able to do that (redeem your miles). I don't like to hear that. We want it to be easy for you, and that's a good takeaway for us."
http://www.cbsnews.com/video/watch/?id=50147497n
He also talks, briefly, about JFK T4, Trainer and being "the business traveler's airline."
One of the hosts personally mentioned her difficulty in redeeming, saying she had to stand on her head and do the hokey-pokey, and he responded:
"We are in the process of launching a new website. And we want to give you the capability and the functionality that you need to be able to do that (redeem your miles). I don't like to hear that. We want it to be easy for you, and that's a good takeaway for us."
http://www.cbsnews.com/video/watch/?id=50147497n
He also talks, briefly, about JFK T4, Trainer and being "the business traveler's airline."
May 23, 2013, 9:33 am
#12
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
Actually, it's probably worth listening to. He got asked about the tough FF mile redemptions and seemed, slightly, contrite.
One of the hosts personally mentioned her difficulty in redeeming, saying she had to stand on her head and do the hokey-pokey, and he responded:
"We are in the process of launching a new website. And we want to give you the capability and the functionality that you need to be able to do that (redeem your miles). I don't like to hear that. We want it to be easy for you, and that's a good takeaway for us."
http://www.cbsnews.com/video/watch/?id=50147497n
He also talks, briefly, about JFK T4, Trainer and being "the business traveler's airline."
One of the hosts personally mentioned her difficulty in redeeming, saying she had to stand on her head and do the hokey-pokey, and he responded:
"We are in the process of launching a new website. And we want to give you the capability and the functionality that you need to be able to do that (redeem your miles). I don't like to hear that. We want it to be easy for you, and that's a good takeaway for us."
http://www.cbsnews.com/video/watch/?id=50147497n
He also talks, briefly, about JFK T4, Trainer and being "the business traveler's airline."
May 23, 2013, 9:34 am
#13
Join Date: Oct 2008
Location: Boca Raton, FL
Programs: DL MM, DL DM, Marriott PP
Posts: 561
Yesterday on CNBC some analyst said "Delta was not afraid to piss off some over entitled people" in the context of how they are making money now. Nothing new here, of course. Just the trend.
May 23, 2013, 9:52 am
#15
FlyerTalk Evangelist
Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still a Hilton Diamond & Club Cholula™ R.I.P. Super Plats
Posts: 25,415