Surreal experience: Int'l flights gets stuck in mud / day lost on business trip
Apr 14, 2013, 12:01 pm
#1
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Join Date: Dec 2006
Posts: 122
Surreal experience: Int'l flights gets stuck in mud / day lost on business trip
I would appreciate any input as to comp, etc. regarding a surreal experience I had last night. I was on a flight from Detroit to Amsterdam and our plane got stuck in the mud after its wheels went off the pavement as we were taxiing for take-off.
The airline kept us at the airport until 3 am or so (for what was supposed to be a 10:20 pm flight) before telling us the flight is cancelled and rebooking us. Beyond the hassle last night, I've lost a day of a business trip in Asia (AMS was the connection) and am busy rescheduling business meetings, hotels, etc. to account for that.
Delta offered a $100 voucher and $50 in airport money as comp, which feels anemic given the situation, especially for a Platinum in business class. Regular customer service didn't offer more on the phone today and I plan to contact corporate customer service during the week.
Could anyone offer some advice or words of wisdom? Is this just the level of Delta customer service these days?
For context:
http://www.wxyz.com/dpp/news/region/...-metro-airport
The airline kept us at the airport until 3 am or so (for what was supposed to be a 10:20 pm flight) before telling us the flight is cancelled and rebooking us. Beyond the hassle last night, I've lost a day of a business trip in Asia (AMS was the connection) and am busy rescheduling business meetings, hotels, etc. to account for that.
Delta offered a $100 voucher and $50 in airport money as comp, which feels anemic given the situation, especially for a Platinum in business class. Regular customer service didn't offer more on the phone today and I plan to contact corporate customer service during the week.
Could anyone offer some advice or words of wisdom? Is this just the level of Delta customer service these days?
For context:
http://www.wxyz.com/dpp/news/region/...-metro-airport
Apr 14, 2013, 12:12 pm
#2
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I would appreciate any input as to comp, etc. regarding a surreal experience I had last night. I was on a flight from Detroit to Amsterdam and our plane got stuck in the mud after its wheels went off the pavement as we were taxiing for take-off.
The airline kept us at the airport until 3 am or so (for what was supposed to be a 10:20 pm flight) before telling us the flight is cancelled and rebooking us. Beyond the hassle last night, I've lost a day of a business trip in Asia (AMS was the connection) and am busy rescheduling business meetings, hotels, etc. to account for that.
Delta offered a $100 voucher and $50 in airport money as comp, which feels anemic given the situation, especially for a Platinum in business class. Regular customer service didn't offer more on the phone today and I plan to contact corporate customer service during the week.
Could anyone offer some advice or words of wisdom? Is this just the level of Delta customer service these days?
For context:
http://www.wxyz.com/dpp/news/region/...-metro-airport
The airline kept us at the airport until 3 am or so (for what was supposed to be a 10:20 pm flight) before telling us the flight is cancelled and rebooking us. Beyond the hassle last night, I've lost a day of a business trip in Asia (AMS was the connection) and am busy rescheduling business meetings, hotels, etc. to account for that.
Delta offered a $100 voucher and $50 in airport money as comp, which feels anemic given the situation, especially for a Platinum in business class. Regular customer service didn't offer more on the phone today and I plan to contact corporate customer service during the week.
Could anyone offer some advice or words of wisdom? Is this just the level of Delta customer service these days?
For context:
http://www.wxyz.com/dpp/news/region/...-metro-airport
Apr 14, 2013, 12:27 pm
#3
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Compensation seems more like the "what everybody automatically gets". (Coach and non-status). You can e-mail a complaint on arrival in AMS. I'm thinking more like a $600 voucher. Stuff happens. You can also use your late arrival to your Asia destination as a reason for a free schedule change on your return if that helps.
Apr 14, 2013, 12:43 pm
#4
Original Poster
Join Date: Dec 2006
Posts: 122
The Asian destination does not have a direct flight into it so a European connection was the closest I could get. I'm rebooked for later this afternoon. I'm keeping my fingers crossed for a drama free take-off.
Apr 14, 2013, 12:46 pm
#5
Original Poster
Join Date: Dec 2006
Posts: 122
Compensation seems more like the "what everybody automatically gets". (Coach and non-status). You can e-mail a complaint on arrival in AMS. I'm thinking more like a $600 voucher. Stuff happens. You can also use your late arrival to your Asia destination as a reason for a free schedule change on your return if that helps.
I agree with your comment that "stuff happens." I actually felt bad for the crew that this happened. I can only imagine the paperwork and issues this may cause for them (especially the pilot).
Still, the $150 in comp took me aback considering that's less than the rebooking fee they would have charged me for an international flight.
Apr 14, 2013, 1:24 pm
#6
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Side note - when did DL start flying 777s DTW-AMS? A welcome change from the 330s that normally fly this route.
Apr 14, 2013, 1:29 pm
#7
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What the others wrote, be sure to send an email to DAL.
Also save any bills/direct costs (phone, drinks, meals, rebookings/reservations etc) you had to make.
Also save any bills/direct costs (phone, drinks, meals, rebookings/reservations etc) you had to make.
May 11, 2013, 1:29 am
#9
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Originally Posted by javabytes:20590913
Side note - when did DL start flying 777s DTW-AMS? A welcome change from the 330s that normally fly this route.
May 11, 2013, 5:57 am
#10
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I would appreciate any input as to comp, etc. regarding a surreal experience I had last night. I was on a flight from Detroit to Amsterdam and our plane got stuck in the mud after its wheels went off the pavement as we were taxiing for take-off.
The airline kept us at the airport until 3 am or so (for what was supposed to be a 10:20 pm flight) before telling us the flight is cancelled and rebooking us. ...
The airline kept us at the airport until 3 am or so (for what was supposed to be a 10:20 pm flight) before telling us the flight is cancelled and rebooking us. ...
IIRC, the pre-programmed bidding options stopped at $200 or $250.
Last edited by StayingHomeIsBetter; May 11, 2013 at 10:14 am
May 11, 2013, 6:39 am
#11
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May 11, 2013, 7:03 am
#12
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May 11, 2013, 7:05 am
#13
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May 11, 2013, 7:52 am
#15
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This just rang so true to me:
If you want to change your plans it costs $250 (or $400? or more?), but if they change your plans, all they offer is $150?
What was that about a two way street?
What was that about a two way street?