Save Sky Miles II ... if not now, then when?
Apr 14, 2013, 7:04 am
#47
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
Just because they claim the right doesn't mean they have the right. It may be that the contract, or that portion of it, is invalid or unenforceable. Zappos, the online shoe retailer, got burned on exactly this point in a recent class action lawsuit.
DL is happy for you to believe they have the power to change anything they want to at any time even after you have made a purchase, but that is not necessarily the case. DL can say 2+2=5, that doesn't mean they're right.
DL is happy for you to believe they have the power to change anything they want to at any time even after you have made a purchase, but that is not necessarily the case. DL can say 2+2=5, that doesn't mean they're right.
At least point to one legal case in the 30 plus years of these programs where some one actually won a case on this very point.
Apr 14, 2013, 7:19 am
#48
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
(1) If a product has been broken for years, the company should fix it, and reasonably compensate those that were inconvenienced because of the broken product. DL didn't even do the first.
(2) An airline shouldn't change its award chart with no notice.
Tell me why I'm wrong.
Apr 14, 2013, 7:22 am
#49
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
I don't understand whatever business concepts you talked about. But I do understand the following:
(1) If a product has been broken for years, the company should fix it, and reasonably compensate those that were inconvenienced because of the broken product. DL didn't even do the first.
(2) An airline shouldn't change its award chart with no notice.
Tell me why I'm wrong.
(1) If a product has been broken for years, the company should fix it, and reasonably compensate those that were inconvenienced because of the broken product. DL didn't even do the first.
(2) An airline shouldn't change its award chart with no notice.
Tell me why I'm wrong.
Apr 14, 2013, 7:23 am
#50
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
Then challenge them or put up or shut up as they say. It is easy to make such statements behind the key board. Strap on a law suit and lets see how you fare.
At least point to one legal case in the 30 plus years of these programs where some one actually won a case on this very point.
At least point to one legal case in the 30 plus years of these programs where some one actually won a case on this very point.
What DL does is totally legal, and what StayingHomeIsBetter proposes is totally legal, too. Laws are irrelevant here. Why is it hard to understand?
Apr 14, 2013, 7:26 am
#51
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
Exactly as StayingHomeIsBetter proposed: make it more widely known what DL has done. We'll be (or I hope we'll be) completely factual. No exaggeration, no subjectivity. Let the public decide whether what DL did is reasonable or not. If everyone thinks DL is reasonable, we'll accept and move on.
Apr 14, 2013, 7:27 am
#52
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
Apr 14, 2013, 7:33 am
#53
Join Date: Sep 2002
Location: West Palm Beach, FL
Programs: Delta Million Miler and Diamond, HHonors Diamond
Posts: 132
I believe frequent flyers should cherish what they have for now, even shrinking benefits, because the frequent flyer programs (read: one of the few kickbacks still existing in the travel industry) are slowly dying... With the consolidation in the industry, and fewer planes and seats, the reward would simply become finding a seat on any plane on the desired routing.
C.
Apr 14, 2013, 9:45 am
#54
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Just because they claim the right doesn't mean they have the right. It may be that the contract, or that portion of it, is invalid or unenforceable. Zappos, the online shoe retailer, got burned on exactly this point in a recent class action lawsuit.
DL is happy for you to believe they have the power to change anything they want to at any time even after you have made a purchase, but that is not necessarily the case. DL can say 2+2=5, that doesn't mean they're right.
DL is happy for you to believe they have the power to change anything they want to at any time even after you have made a purchase, but that is not necessarily the case. DL can say 2+2=5, that doesn't mean they're right.
At least point to one legal case in the 30 plus years of these programs where some one actually won a case on this very point.
Apr 14, 2013, 9:49 am
#55
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Apr 14, 2013, 9:58 am
#56
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Save Sky Miles II ... if not now, then when?
Yes but when on domestic segments I always have my return to Asia still to be flown. Not same day but they are still on the PNR. I've not tried to SDC in that situation and I'm not sure if it's allowed.
Apr 14, 2013, 10:08 am
#57
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
Let's focus on discussing how we can bring enough pressure on DL management to get some of these customer-hostile policies reversed.
When DL management sees us bickering amongst ourselves, it can only be seen as a positive on Virginia Ave.
So, if tempted to respond to some of the diversionary posts here, remember:
When DL management sees us bickering amongst ourselves, it can only be seen as a positive on Virginia Ave.
So, if tempted to respond to some of the diversionary posts here, remember:
"I learned long ago, never to wrestle with a pig. You get dirty, and besides, the pig likes it." - George Bernard Shaw
Last edited by Canarsie; Apr 14, 2013 at 3:32 pm Reason: No need to refer to “trolls” — focus on the issue at hand instead.
Apr 14, 2013, 10:51 am
#59
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
Originally Posted by StayingHomeIsBetter;20590069......
ask yourself why they are trying to dissuade you from standing up for yourself and the FF community. They have been trying for far too long to prevent us from taking a stand on issues like this.
So far the list is zero.......
Think about it.
Apr 14, 2013, 10:52 am
#60
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
Fair enough. Cite a case please. And if you can't (and you will not) pick one of the laundry list in the first post and sue 'em. Surely one of those gives you some skin in the game.
Last edited by longing4piedmont; Apr 14, 2013 at 11:04 am