SDC rules change April 16; Increased restrictions incl same fare bucket availability
#376
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,053
The fare rules are part of my contract with them. They can change implementation aspects like fee waivers, but they're stuck with what the fare rules say. How can they go about imposing a same fare bucket requirement on tickets where the fare rules say same cabin is all that's required?
Last edited by xliioper; Apr 1, 2013 at 12:47 pm
#377
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,510
In many others, the Medallion is gunning for a waiver/favor workaround. Foreclosing that arguably is in DL's interest. Labor costs are a real b**ch.
#378
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
I noticed the fare rules do not say anything about the SDC fee waiver for Gold+, they only mention the $50 fee for SDC. Technically, I believe if they waive the matching fare bucket requirement when you pay the $50, they could still be in compliance with the existing fare rules.
#379
Join Date: Jul 2000
Posts: 3,746
It's in the Fare Rules
While the website mentions that it is the rule in effect at the time of travel that applies, there is no such language in the fare rule itself. For example, this is what it says on the rule for an X class ticket from LAX to JFK in mid-May:
-SAME DAY CONFIRM/SDC-
SAME DAY CONFIRM/SDC PASSENGERS HOLDING CONFIRMED
RESERVATIONS AND TICKETS MAY CONFIRM TRAVEL FOR
LESS THAN 3 HOURS PRIOR TO THE NEW FLIGHT ON AN
EARLIER/LATER SAME DAY DL NONSTOPAND/OR
CONNECTING FLIGHTS BETWEEN SAME ORIGIN AND
DESTINATION AIRPORTS FOR A USD 50.00 FEE PLUS ANY
DIFFERENCE IN GOVERNMENT IMPOSED ITINERARY BASED
FEES.
NOTE -
A. SEAT INVENTORY MUST BE AVAILABLE IN THE CABIN
APPLICABLE TO THE FARE CHARGED
B. CHANGES PERMITTED TO OUTBOUND OR CONTINUING/
RETURN FLIGHTS
C. FLIGHT/S AND ROUTING MUST BE APPLICABLE FOR
THE FARE CHARGED. EXCEPTION-IF ORIGINAL
FARE PURCHASED REQUIRES TRAVEL VIA A
CONNECTING POINT TRAVEL IS PERMITTED VIA NON
STOP SERVICE.
D. IF THE REQUESTED CHANGE IS NOT APPLICABLE FOR
THE FARE PURCHASED IE INVALID ROUTING/AIRPORT
/ETC THE CUSTOMER MAY UPGRADE TO A FARE THAT
DOES PERMIT THOSE CHANGES USING NORMAL
REISSUE PROCEDURES OF PAYING ANY FARE
DIFFERENCE PLUS ASC.
E. IF THE CUSTOMER REQUESTS THE CHANGE MORE
THAN 3 HOURS PRIOR TO NEW FLIGHT DEPARTURE
TIME THE CUSTOMER CAN CONFIRM ON A DIFFERENT
FLIGHT ON THE SAME DAY OF TICKETED TRAVEL BY
PAYING THE ASC PLUS ANY APPLICABLE FARE
DIFFERENCE.
Note that while there is no language there about waiver of fees for Medallions, the language is clear that SDC is possible so long as there is seat inventory "in the cabin" - there is no rule that there must be X availability if you want to SDC on an X ticket.
-SAME DAY CONFIRM/SDC-
SAME DAY CONFIRM/SDC PASSENGERS HOLDING CONFIRMED
RESERVATIONS AND TICKETS MAY CONFIRM TRAVEL FOR
LESS THAN 3 HOURS PRIOR TO THE NEW FLIGHT ON AN
EARLIER/LATER SAME DAY DL NONSTOPAND/OR
CONNECTING FLIGHTS BETWEEN SAME ORIGIN AND
DESTINATION AIRPORTS FOR A USD 50.00 FEE PLUS ANY
DIFFERENCE IN GOVERNMENT IMPOSED ITINERARY BASED
FEES.
NOTE -
A. SEAT INVENTORY MUST BE AVAILABLE IN THE CABIN
APPLICABLE TO THE FARE CHARGED
B. CHANGES PERMITTED TO OUTBOUND OR CONTINUING/
RETURN FLIGHTS
C. FLIGHT/S AND ROUTING MUST BE APPLICABLE FOR
THE FARE CHARGED. EXCEPTION-IF ORIGINAL
FARE PURCHASED REQUIRES TRAVEL VIA A
CONNECTING POINT TRAVEL IS PERMITTED VIA NON
STOP SERVICE.
D. IF THE REQUESTED CHANGE IS NOT APPLICABLE FOR
THE FARE PURCHASED IE INVALID ROUTING/AIRPORT
/ETC THE CUSTOMER MAY UPGRADE TO A FARE THAT
DOES PERMIT THOSE CHANGES USING NORMAL
REISSUE PROCEDURES OF PAYING ANY FARE
DIFFERENCE PLUS ASC.
E. IF THE CUSTOMER REQUESTS THE CHANGE MORE
THAN 3 HOURS PRIOR TO NEW FLIGHT DEPARTURE
TIME THE CUSTOMER CAN CONFIRM ON A DIFFERENT
FLIGHT ON THE SAME DAY OF TICKETED TRAVEL BY
PAYING THE ASC PLUS ANY APPLICABLE FARE
DIFFERENCE.
Note that while there is no language there about waiver of fees for Medallions, the language is clear that SDC is possible so long as there is seat inventory "in the cabin" - there is no rule that there must be X availability if you want to SDC on an X ticket.
#380
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
The fare rules are part of my contract with them. They can change implementation aspects like fee waivers, but they're stuck with what the fare rules say. How can they go about imposing a same fare bucket requirement on tickets where the fare rules say same cabin is all that's required?
You don't want DL to follow the rules in force when you purchased the ticket. You want DL to follow non-existant rules you wish were in place when you purchased the ticket.
Here is the link: http://www.delta.com/content/www/en_...l-changes.html
#381
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Under this policy, you can pay the $50 fee plus the fare difference. I'm sure if you call DL after the effective date of the change and offer to pay the walk-up fare, minus the fifty dollar fee and the fare you paid, you will likely have success. This is very, very different than being able to call three hours ahead of time and get a confirmed seat for free if there is space in the cabin. Heck, when I've changed tickets to a day earlier in this type of deal, DL has always waived the $150 change fee and just made me pay the fare difference. If it makes you feel better to pay $50, I bet they'll let you. I don't want to do that, though. I want SDC within three hours for free if there is space in the cabin.
#382
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
You are absolutely correct, but the policy clearly states, "The same-day confirmed program is subject to change and the rules in effect on the date of travel will apply, regardless of the date of ticket purchase."
You don't want DL to follow the rules in force when you purchased the ticket. You want DL to follow non-existant rules you wish were in place when you purchased the ticket.
Here is the link: http://www.delta.com/content/www/en_...l-changes.html
You don't want DL to follow the rules in force when you purchased the ticket. You want DL to follow non-existant rules you wish were in place when you purchased the ticket.
Here is the link: http://www.delta.com/content/www/en_...l-changes.html
#383
Join Date: Aug 2008
Location: Denver, CO
Posts: 628
Yeash. I'm only Gold this year, but what a steaming turd of a change. I tend to pay for some decent fares, and certainly have never gamed the system for SDC (buying a ticket assuming that SDC would get the flight I really want for less $$$. I'm far too paranoid to not book what I need and leave it to chance). I use SDC when a trip wrapped up early, or a tight connection arrived early enough to get on the flight leaving shortly out. Seemed like a win-win to me. I get out/back earlier, and Delta fills a seat and frees up a later one for missed flights/wx delays/etc. And no, standby is not the same by any means.
This was the one real useful benefit still useful to me these days. I think it is time to just burn through my miles and just go with whomever. The plan has gotten way too complex, and watered down rapidly over the last few years in my opinion.
This was the one real useful benefit still useful to me these days. I think it is time to just burn through my miles and just go with whomever. The plan has gotten way too complex, and watered down rapidly over the last few years in my opinion.
#384
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Putting aside the rules that clearly state they can do this, when you say "they can't insist..." exactly what do you mean by "can't?" There is not law stopping them.
You have a choice here. You can drive yourself nuts over something you have no control over, threaten lawsuits that those of us who actually attended law school know have no merit and dream up worst case scenarios, or you can accept that this is the change, figure out how to use the new rules to get the best travel experience you can get, monitor your results for a couple months and then decide whether another airline is selling a bucket of services that might work better for you. The change is happening either way, so why make yourself miserable?
You have a choice here. You can drive yourself nuts over something you have no control over, threaten lawsuits that those of us who actually attended law school know have no merit and dream up worst case scenarios, or you can accept that this is the change, figure out how to use the new rules to get the best travel experience you can get, monitor your results for a couple months and then decide whether another airline is selling a bucket of services that might work better for you. The change is happening either way, so why make yourself miserable?
#385
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Is that really what you want? Are you getting upset that you will no longer be able to pay a $50 fee and the fare difference to get on an earlier flight?
#386
Join Date: Jul 2000
Posts: 3,746
As someone who "went to law school", I see that the the contract contained in the fare rules does take priority over a policy stated on the website - and, btw, I could not find SDC in the contract of carriage. So, we are left with the fare rule and nothing else.
Putting aside the rules that clearly state they can do this, when you say "they can't insist..." exactly what do you mean by "can't?" There is not law stopping them.
You have a choice here. You can drive yourself nuts over something you have no control over, threaten lawsuits that those of us who actually attended law school know have no merit and dream up worst case scenarios, or you can accept that this is the change, figure out how to use the new rules to get the best travel experience you can get, monitor your results for a couple months and then decide whether another airline is selling a bucket of services that might work better for you. The change is happening either way, so why make yourself miserable?
You have a choice here. You can drive yourself nuts over something you have no control over, threaten lawsuits that those of us who actually attended law school know have no merit and dream up worst case scenarios, or you can accept that this is the change, figure out how to use the new rules to get the best travel experience you can get, monitor your results for a couple months and then decide whether another airline is selling a bucket of services that might work better for you. The change is happening either way, so why make yourself miserable?
#387
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
Again, if you want to follow the fare rules, which require you pay the fare difference and the fee, I doubt you will find resistance from DL. In fact, for all we know, that may still be permitted.
Is that really what you want? Are you getting upset that you will no longer be able to pay a $50 fee and the fare difference to get on an earlier flight?
Is that really what you want? Are you getting upset that you will no longer be able to pay a $50 fee and the fare difference to get on an earlier flight?
And no, it's not my ideal, but I'd generally rather have $50 to confirm any class than the new system.
#388
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
Lol....another great benefit gone due to the gamers.
Here is a novel idea.....
Pay for the flight youd like, and the services you desire....including the ability to change your ticket. Dl sells many changeable fares.
Here is a novel idea.....
Pay for the flight youd like, and the services you desire....including the ability to change your ticket. Dl sells many changeable fares.
#389
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
#390
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
Am I a gamer because I often use the benefits I earned, including SDC? I don't get what your point is...