No Entering of pin on Medallion Phone Line??
Mar 24, 2013, 9:44 am
#1
Original Poster
Join Date: Jul 2004
Location: NYC
Programs: DL PM, DL MM
Posts: 4,245
No Entering of pin on Medallion Phone Line??
Last couple days I have noticed the telephone system isn't asking for my PIN after I enter my Skymiles number when I call the Premium Line?
Anyone else have this happening to them....hold times seem longer too (recently they have gotten better), but this is a busy weekend so who knows if it is related
Anyone else have this happening to them....hold times seem longer too (recently they have gotten better), but this is a busy weekend so who knows if it is related
Mar 24, 2013, 10:29 am
#5
Join Date: Nov 2005
Location: on the path to perdition
Programs: Delta, United
Posts: 4,784
I noticed this as well as I have been talking to reps frequently this week. Perhaps, they have gotten smart enough that if you are calling from a number that they have on record that matches with your SM number that they assume it is you. Thus no additional verification.
Mar 24, 2013, 10:54 am
#7
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
No pin on Saturday and my first conversation with Chisholm in years. And I'm not positive that she answered Diamond line or just preferred or medallion
Maybe if you enter someone else's SM number and if they discover you aren't entitled to the level of connection once you start the encounter you get immediately disconnected and put at the end of the queue.
Maybe if you enter someone else's SM number and if they discover you aren't entitled to the level of connection once you start the encounter you get immediately disconnected and put at the end of the queue.
Mar 24, 2013, 11:18 am
#8
Join Date: Feb 2012
Programs: Delta PM, Hyatt Diamond, Hertz PC, Marriott Platinum
Posts: 91
No Entering of pin on Medallion Phone Line??
the problem with their system was that it means they're storing passwords in plain text on the backend. perhaps they fixed that and can't translate the password to PIN number anymore.
Mar 24, 2013, 11:57 am
#9
Join Date: Nov 2007
Location: TPA-MKE-PHX
Programs: Ex DL-DM. MM. TWA-Aviator Plat. HHonors-DVIP, MR-Gold. Nat-Emerald. Avis Chairmn.
Posts: 1,925
Since the new website redesign, dl.com has not taken my pin. But, does take the first four letters/digits of my password. Try that.
Mar 24, 2013, 2:18 pm
#11
Join Date: Jan 2010
Location: Boston, MA
Programs: DL Diamond, HHonors Diamond, National Executive Elite
Posts: 2,362
I've been waiting for the introduction of caller recognition since someone here mentioned a while back that Delta was working on it. Unfortunately, I still had to enter my SkyMiles number and password when I called the Diamond line today.
Mar 24, 2013, 2:45 pm
#12
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,269
I hope they don't go this route. Caller ID is easily spoofed.
Mar 24, 2013, 3:28 pm
#14
Join Date: Oct 2007
Location: CSG/LHR
Programs: Delta Diamond, Emirates Gold, Hyatt Diamond, Hertz President's Circle
Posts: 83
I noticed this late Friday, and again throughout day Saturday and this morning. Lost luggage and IROPS have kept me on the phone more than usual.
I called Friday and Saturday from a hotel out of the country and did not have to enter PIN. This pretty much confirms the new PIN/Password behavior has nothing to do with the caller's phone number.
I called Friday and Saturday from a hotel out of the country and did not have to enter PIN. This pretty much confirms the new PIN/Password behavior has nothing to do with the caller's phone number.
Mar 25, 2013, 7:36 am
#15
Join Date: Jul 2010
Location: DTW
Programs: Amex Canada Centurion (and all the fixings)...and 20,000,000+ misc. points/miles to spend!
Posts: 153
Since they've added the password option on delta.com, it seems that they've done away with asking for pins over the phone. My past few calls, they haven't asked for any identity confirmation either. Seems like there hasn't been enough communication between tech and CSR, since I'm assuming these agents think that identity has already been pre-confirmed...