A delta Agent Just Hung up on me on the Diamond line. Are You KIDDING ME?!!
Feb 18, 2013, 3:40 pm
#1
Original Poster
Join Date: Feb 2013
Posts: 4
A delta Agent Just Hung up on me on the Diamond line. Are You KIDDING ME?!!
I was attempting to book a ticket online. The moment i hit purchase on a ticket i got a screen that said that the fare had changed. This was literally 5 seconds after selecting the ticket. I decided to call the medallion desk to see if i could get assistance and this is where my experience went from discomfort to horrible.
I spoke with an agent who seem bothered by my call and she told me that she could not do anything to hold for her supervisor. I though she was rude but fine it seemed like she was transferring me to a supervisor. Now the supervisor came on the phone and the greeting was " I understand you are having trouble with the booking system". She did not allow me to explain the problem before she started talking, This person would not allow me to speak and her demeanor made me feel belittled. I asked her to stop talking and to listen to me, i consider this a basic concept or customer service. At this point this person did what i consider the most disrespectful thing in the world! She hung up on me! Is this the type of service you provide to your customers? Further more diamond members? Im so upset over this, i feel so personally disrespected and outraged.
This airline prides itself in been "the best global airline" and the portrait of the best employees in the world taking care of us. Well i hate to say it but Dawn, a supervisor at your Cincinatti call center is not. Im finding every day more employees like her at Delta. Sounds like poor coaching about what customer service is.
I may need to do what i have been wanting not to do for a while.... Move to American Airlines.
I spoke with an agent who seem bothered by my call and she told me that she could not do anything to hold for her supervisor. I though she was rude but fine it seemed like she was transferring me to a supervisor. Now the supervisor came on the phone and the greeting was " I understand you are having trouble with the booking system". She did not allow me to explain the problem before she started talking, This person would not allow me to speak and her demeanor made me feel belittled. I asked her to stop talking and to listen to me, i consider this a basic concept or customer service. At this point this person did what i consider the most disrespectful thing in the world! She hung up on me! Is this the type of service you provide to your customers? Further more diamond members? Im so upset over this, i feel so personally disrespected and outraged.
This airline prides itself in been "the best global airline" and the portrait of the best employees in the world taking care of us. Well i hate to say it but Dawn, a supervisor at your Cincinatti call center is not. Im finding every day more employees like her at Delta. Sounds like poor coaching about what customer service is.
I may need to do what i have been wanting not to do for a while.... Move to American Airlines.
Feb 18, 2013, 3:56 pm
#4
Original Poster
Join Date: Feb 2013
Posts: 4
No this person hung up on purpose, she said The call is over and hung up.
This makes sense now, Dawn from Cincinnati's call center has not been sent to charm school.
http://news.travel.aol.com/2011/02/0...-charm-school/
No this person hung up on purpose, she said The call is over and hung up.
http://news.travel.aol.com/2011/02/0...-charm-school/
This makes sense now, Dawn from Cincinnati's call center has not been sent to charm school.
http://news.travel.aol.com/2011/02/0...-charm-school/
No this person hung up on purpose, she said The call is over and hung up.
http://news.travel.aol.com/2011/02/0...-charm-school/
Last edited by Canarsie; Feb 18, 2013 at 10:37 pm Reason: Consolidation.
Feb 18, 2013, 3:59 pm
#5
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
How about not mentioning your online issues at all (after all, what can they do?) and just ask to purchase a ticket? Or try to purchase with Travelocity, Expedia, Orbitz and collect UR points, cash back, etc.
Feb 18, 2013, 4:05 pm
#6
Join Date: Aug 2011
Posts: 157
Complain it to the president of Delta Airlines, I hope you still the the supervisor's name...
http://traveltips.usatoday.com/conta...nes-62841.html
http://traveltips.usatoday.com/conta...nes-62841.html
Feb 18, 2013, 7:47 pm
#12
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
The OP's initial mistake was in failing to hang up when CVG answered the DM line.
Feb 18, 2013, 7:56 pm
#14
Join Date: Dec 2005
Location: SLC
Programs: DL-DM
Posts: 82
I'm always curious about the other side of the story. Particularly when someone joins FT in order to relate their story of poor airline treatment. Not trying to cast suspicion, but it always sounds suspicious.
Feb 18, 2013, 8:33 pm
#15
Join Date: Aug 2011
Location: Indianapolis
Programs: DL Gold, Marriott Titanium, IHG Plat, Hilton Gold, UA Silver
Posts: 625