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Delta and new DL.com Profiles A Lot About You

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Old Jun 12, 2013, 7:24 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Schmoops
Figured a highly collaborative effort like this needs a wikipost. As items and codes are confirmed, let's centralize them in one place rather than thumb through hundreds of discussion posts.

How to pull your information
Log into your SkyMiles account at Delta.com, then visit this link: https://www.delta.com/databroker/bcdata.action

What the items indicate
v01: Closest airport to home address (encoded using key 1)
v02: Country of residence
v03:
v04: Preferred departure airport/city (encoded using key 2)
v05: Language
v06: discSpndngAmt, in thousands
v07: Skymiles status level
v08: State/province (encoded using key 2)
v09: Pay with Miles eligible
v10: sunTrstInd
v11: prefDestCity
v12: MQS
v13: Hotel loyalty programs stored in DL.com profile (encoded using key 2, see post #829)
v14:
v15: Income, in thousands
v16: Current age + 99
v17: 1/2/3 MM Status
v18: Home value, in thousands
v19:
v20: SkyClub member
v21: SkyMiles account number
v22: Experian Mosaic segment (encoded using keys 1 and 3, see http://www.flyertalk.com/forum/delta...l#post20913445) Description here and Segment Details here
v23: Saved search destination airports (encoded using key 1)
v24: SkyClub renewal date (coded using key 3)
v25: Saved payment information (encoded using key 1) AND SPG status (encoded using key 1, see http://www.flyertalk.com/forum/delta...l#post20913463)
v26: Gender/prefix (1=male/Mr, 2=female/Ms/Mrs, 3=Dr/other) (to be confirmed)
v27:
v28: SkyMiles account number with 3 leading zeros (called "CustID" in previous data)
v29: Logged in (SM account)
v30: Customer Value Score (Questionable, and scale is unknown)
v31: RDM balance
v32: Dream trips from DL.com profile (encoded using key 2)
v33: MQM balance
v34: Activities & Interests from DL.com profile
v35:
v36:
v37:
v38:
v39: ?? Duplicate for Language ??
v40: ?? Duplicate for Country of Residence ??

Encoding

Three different coding keys are used for variables 01, 04, 08, 13, 22, 23, 24, 25, and 32. For full mappings, click here: Keys 1, 2, and 3
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Delta and new DL.com Profiles A Lot About You

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Old Jan 25, 2013, 4:36 pm
  #421  
 
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Originally Posted by DLCorpGuy
Like many companies, Delta uses demographic and other data to help provide a personalized experience for our customers, improve how we communicate with them and design offers customized to their interests. While the data displayed was only available to the specific user, we sincerely regret that this code displayed and the confusion it may have caused for our customers. We worked to resolve the issue promptly upon discovering it.
And, the Award Calendar, Mr. Coprorate Spokesman?

How about customizing that to my interests so I don't have to use the telephone to book award travel?

Pathetic...
Sabai is offline  
Old Jan 25, 2013, 4:42 pm
  #422  
 
Join Date: Dec 2009
Location: MSP
Programs: DL GM, AMEX Business Platinum, AMEX Delta Reserve, DL SkyClub Member, Choice PM
Posts: 2,218
Originally Posted by Thomas Hudson
I know... I just wanted to see if they were going to engage the obvious....
about the number of beers or woodfords you/we down?
In the SkyClub and on the Plane?

Yeah!

They are tracking everything and estimating what it costs Delta to continue having you (and me and everyone else) as DMs!

Last edited by dd1612; Jan 25, 2013 at 4:47 pm
dd1612 is offline  
Old Jan 25, 2013, 4:42 pm
  #423  
 
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,218
Originally Posted by jsgoldbe
I got to see mine, but there is no way I would publish the info here on a public and archived ("forever") forum. Especially the codes that are not clear what they mean. It could be your felony arrest record for all you know.

This is a very informative episode for most of us who never get to look into the data that is being stored and tracked and analyzed by the 1000's of entities we come in contact with. Next time anyone says "Big Data" to you, you now know what they mean.
I am sure this website also keeps info on us. Every site does
MR_MAMA is offline  
Old Jan 25, 2013, 5:03 pm
  #424  
 
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Originally Posted by Vuelos
You assume too much, darling. DL.com is marketing/IT. To think they talk to Customer Service / CorpComm / Operations is asking too much... Have you spent time in a large company?
Yes. For the past twelve years I've worked for two of the five largest companies on the planet. If I remember correctly, you work for a family business.

One of the documents linked in this thread reminded cs employees to keep using the codes, which is what leads me to believe they were using the codes. The woman who wrote the article was a DL bigwig who was also an attorney. The link is towards the start of this thread.
CJKatl is offline  
Old Jan 25, 2013, 5:13 pm
  #425  
 
Join Date: Jul 2012
Programs: Delta Silver
Posts: 79
What a joke! I checked earlier this morning and the so called info they have on me is wrong from income to home value.
yolo1966 is offline  
Old Jan 25, 2013, 5:37 pm
  #426  
 
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
Originally Posted by james318
Yet everything that is broken about the Delta website remains unfixed.
- Delta only promptly resolves issues that are harmful to Delta. All Delta wants is revenue. They'll do something only if it maximizes their profit. If cheating and lying help, they'd cheat and lie.

- It is perfectly fine not to fix the award calendar and other stuff. Because cheating, lying, and empty promises are completely legal. Yes, it may hurt our feelings, and it is not a good way to treat people. But, as several wise posters have pointed out, Delta is a business. We should not have any personal emotion towards a business. As long as it has the most convenient and economic flights, we should fly Delta. So let's keep climbing.
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Old Jan 25, 2013, 5:50 pm
  #427  
 
Join Date: Jun 2002
Location: Kingdom of the Sun
Programs: DL GM/MM
Posts: 3,708
Originally Posted by Thomas Hudson
I am not all that unique, but I am pissed I missed seeing mine...
I was able to whip in there and pull yours. I just hope I pulled the right Hudson/Thomas.

{
"actvtyPref":"",
"bcInd":"Y",
"birthDt":"********", /*I've redacted all really personal info */
"chldAgeRange":"",
"cobrandCardCd":"AX",
"ctryCd":"US",
"custID":"**********",
"custValSeg":"7",
"dgtlLangPref":"en",
"discSpndngAmt":"35530",
"drvdGndr":"M",
"drvdHmArptCd":"NYC",
"hmArptPref":"NYC",
"homeValueAmt":"255000",
"htlBrndPref":"",
"incomeAmt":"78",
"isLoggedIn":"N",
"isPwmElig":"Y",
"isSmCust":"Y",
"mindsetSeg":"GT",
"mosaicCd":"Q64",
"poCd":"*****-****",
"prefDestCity":"",
"prefDestCtry":"",
"savedSrchDest":"",
"skyClubFtrCntrctInd":"N",
"skyClubMMSts":"",
"skyClubMbr":"N",
"skyClubRnwlDt":"",
"skyPrtyInd":"Y",
"smAmexCntrnInd":"N",
"smAmexInd":"Y",
"smBalance":"******",
"smMqmBal":"****",
"smMqsBal":"*",
"smNbr":"************",
"smSunTrstInd":"N",
"smTierLvl":"GM",
"stProvCd":"NY"}

You're welcome.
Pharaoh is offline  
Old Jan 25, 2013, 5:50 pm
  #428  
 
Join Date: Aug 2002
Location: MSP (Mahtomedi, MN, USA) - Delta hub captive, Marriott Gold, US Mint Silver, CVS Red
Programs: "We've been starving, and sitting on a ham sandwich the whole time."
Posts: 1,482
Smile

Originally Posted by dd1612
about the number of beers or woodfords you/we down?
In the SkyClub and on the Plane?

Yeah!

They are tracking everything and estimating what it costs Delta to continue having you (and me and everyone else) as DMs!

Reminds me of the "THX account is 6% over budget" thing...

Last edited by wbl-mn-flyer; Jan 25, 2013 at 5:58 pm
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Old Jan 25, 2013, 6:01 pm
  #429  
Suspended
 
Join Date: Aug 2008
Location: SE US
Programs: Duke of Bombay, Delta Ham Sandwich tm, Delta's Glitch
Posts: 4,201
My goddam feelings just got hurt!
Thomas Hudson is offline  
Old Jan 25, 2013, 6:07 pm
  #430  
c_d
 
Join Date: Feb 2009
Location: BER, SAT, AUS
Programs: Feels like FO (AA EXP)
Posts: 1,611
Originally Posted by Thomas Hudson
My goddam feelings just got hurt!
Well, there is the Woodford cure for that - and he clearly got the wrong Duke. Your mindset would definitely be "TH". BTW, the likes of TH are not settling for the DM line as second best, KM line it is!
c_d is offline  
Old Jan 25, 2013, 6:21 pm
  #431  
Suspended
 
Join Date: Aug 2008
Location: SE US
Programs: Duke of Bombay, Delta Ham Sandwich tm, Delta's Glitch
Posts: 4,201
I am at home drinking a Woodfords watching Dogfights I recorded on the History Channel.
















Though I am sure Delta already knows!
Thomas Hudson is offline  
Old Jan 25, 2013, 6:38 pm
  #432  
 
Join Date: Jun 2010
Location: Coralville, IA
Programs: DL:Diamond, HH:Diamond
Posts: 331
me too!

wah! I missed seeing mine too because Iwas on a flight. Mrs Jennifer M Parks of Manassas VA.

Originally Posted by Pharaoh
I was able to whip in there and pull yours. I just hope I pulled the right Hudson/Thomas.

{
"actvtyPref":"",
"bcInd":"Y",
"birthDt":"********", /*I've redacted all really personal info */
"chldAgeRange":"",
"cobrandCardCd":"AX",
"ctryCd":"US",
"custID":"**********",
"custValSeg":"7",
"dgtlLangPref":"en",
"discSpndngAmt":"35530",
"drvdGndr":"M",
"drvdHmArptCd":"NYC",
"hmArptPref":"NYC",
"homeValueAmt":"255000",
"htlBrndPref":"",
"incomeAmt":"78",
"isLoggedIn":"N",
"isPwmElig":"Y",
"isSmCust":"Y",
"mindsetSeg":"GT",
"mosaicCd":"Q64",
"poCd":"*****-****",
"prefDestCity":"",
"prefDestCtry":"",
"savedSrchDest":"",
"skyClubFtrCntrctInd":"N",
"skyClubMMSts":"",
"skyClubMbr":"N",
"skyClubRnwlDt":"",
"skyPrtyInd":"Y",
"smAmexCntrnInd":"N",
"smAmexInd":"Y",
"smBalance":"******",
"smMqmBal":"****",
"smMqsBal":"*",
"smNbr":"************",
"smSunTrstInd":"N",
"smTierLvl":"GM",
"stProvCd":"NY"}

You're welcome.
FlirtatiousFlyer is offline  
Old Jan 25, 2013, 7:11 pm
  #433  
 
Join Date: Jan 2001
Posts: 1,877
Originally Posted by CJKatl
It is noteworthy that NOBODY FROM DL has found a way to leak the answer to that onto this thread. Is it that guarded a secret that even those who know would not dare to risk getting caught?
DL employees would be foolish to access this board from any DL controlled Internet connection; be it from home (via VPN), or from work.
DelrayChris is offline  
Old Jan 25, 2013, 7:16 pm
  #434  
 
Join Date: Jan 2001
Posts: 1,877
Originally Posted by naples_flyer
I feel like my privacy has been breached.
DelrayChris is offline  
Old Jan 25, 2013, 7:18 pm
  #435  
 
Join Date: Feb 2005
Location: Almost equidistant between DTW & FNT
Programs: DL PM, Multi-year NW PE, CO SE, Former F9 Ascent
Posts: 154
Originally Posted by chickenwing11
For anyone still looking to "catch" their own traffic on this issue, I recommend using Fiddler which is a very simple HTTP traffic monitoring tool. When I have some free time, I'm interested to see what my info is like from DL.

Has anyone had success using Fiddler? I have been playing around with it this evening, but am not finding any profile info.
747UpperDeck is offline  


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