Delta.com says "We're Sorry..."
Jan 23, 2013, 3:38 am
#1
Original Poster
Join Date: Mar 2004
Location: Parts Unknown
Programs: DL PM/MM, IHG SA, National EE, Hertz PC, Marriott Silver
Posts: 530
Delta.com says "We're Sorry..."
Any one else getting "We're sorry. We can't show your upcoming trips right now. Please try again later. " when trying to look at upcoming flights?
Jan 23, 2013, 5:34 am
#3
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Somewhere between here and there...
Programs: WWF, Appalachian Mountain Club
Posts: 11,595
That problem seems to be intermittent. I hope we all remember when they first made the new DL.com live, about half the world (not an exaggeration - read the first few pages of the thread) could not see their itineraries online for about the first week. Since the problem was fixed, every now and again the same issue rears up, but resolves pretty quickly.
Jan 23, 2013, 7:02 am
#4
Join Date: Dec 2000
Location: AZO, SRQ
Programs: DL PM
Posts: 311
I had the same problem over the weekend. I couldn't see any of my itineraries using the iPad or iPhone apps, or my laptop. I tweeted Delta Assist and they fixed it. Resolved all of my schedule changes and got myself back in to the EC seats I'd paid for, but the next day I'd been thrown out of them. Tweeted Delta Assist again and they fixed that as well, while acknowledging that there are some random, lingering problems with things like seat changes on the new website.
Jan 23, 2013, 8:24 am
#7
Join Date: Jul 2001
Location: Knoxville, TN
Programs: DL Gold Medallion
Posts: 48
Yep, same here. Even searching for the flight using the conf # gets a message: "System Unavailable. We're sorry but this service is not available at this time. Please try again later."
Jan 23, 2013, 9:22 am
#8
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
I kept refreshing and finally got the ticket bought.
Jan 23, 2013, 11:28 pm
#12
Original Poster
Join Date: Mar 2004
Location: Parts Unknown
Programs: DL PM/MM, IHG SA, National EE, Hertz PC, Marriott Silver
Posts: 530
I called delta web tech support, first person:
"Ok, since you cant see it this way, try this way..."
"How does that fix my problem?"
"Well if it doesn't work one way, I am giving you another"
"Supervisor please!!!"
The supervisor verified my issue, and has forwarded it on to the more geeky types.
"Ok, since you cant see it this way, try this way..."
"How does that fix my problem?"
"Well if it doesn't work one way, I am giving you another"
"Supervisor please!!!"
The supervisor verified my issue, and has forwarded it on to the more geeky types.
May 30, 2013, 7:38 am
#13
Join Date: Feb 2013
Location: DFW
Programs: Delta 2MM
Posts: 4
I've tried Safari and FireFox and while I can see mt skymiles information I cannot see my upcoming reservations. I get the following:
We're sorry. We can't show your upcoming trips right now. Please try again later.
We're sorry. We can't show your upcoming trips right now. Please try again later.
May 30, 2013, 7:58 am
#14
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,610
Just back-end maintenance. I've seen the same thing happen with the web sites of big-name banks and hotel chains. Nothing more.
May 30, 2013, 8:52 am
#15
Join Date: Feb 2013
Location: DFW
Programs: Delta 2MM
Posts: 4
Well after clearing all cookies in Safari (6.0.4), trying FireFox (21.0) it still does not work. I can access upcoming flights on my iPhone using the Delta App, so that access path works to the backend. I'll pursue this again later. I have a flight tomorrow PDX-ATL. and several more trips booked for the following two weeks. Sigh.