Change of operating carrier, refund denied
Jan 21, 2015, 2:54 pm
#31
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,053
These are just the general, non-carrier specific rules. There are other rules which are DL specific and can have shorter times. Sounds like KVS does not make those available (they are available on EF). If one is doing a DL-DL connection, the DL specific rules will apply and override the general rules.
Jan 21, 2015, 3:27 pm
#32
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
These are just the general, non-carrier specific rules. There are other rules which are DL specific and can have shorter times. Sounds like KVS does not make those available (they are available on EF). If one is doing a DL-DL connection, the DL specific rules will apply and override the general rules.
STANDARD.D/D...D/I...I/D...I/I.
ONLINE .55 1.00 1.30 1.30
OFFLINE .55 1.00 1.30 1.30
** OR * ARE ALL
DL-KL DI .40
ONLINE .55 1.00 1.30 1.30
OFFLINE .55 1.00 1.30 1.30
** OR * ARE ALL
DL-KL DI .40
Jan 21, 2015, 4:06 pm
#33
Join Date: Sep 2013
Posts: 877
Change of operating carrier, refund denied
Good news!
The minimum connect time didn't get them to waive the fee as they could accommodate me to an earlier flight, but I mentioned by right to a refund due to change of carrier (delta to delta-connect), and after being on hold, I was able to get my miles refunded and the $150/person waived!
You guys are amazing!! Thank y'all for your help
The minimum connect time didn't get them to waive the fee as they could accommodate me to an earlier flight, but I mentioned by right to a refund due to change of carrier (delta to delta-connect), and after being on hold, I was able to get my miles refunded and the $150/person waived!
You guys are amazing!! Thank y'all for your help
Jan 21, 2015, 8:16 pm
#34
Join Date: Jun 2011
Location: USA
Posts: 1,400
Good news!
The minimum connect time didn't get them to waive the fee as they could accommodate me to an earlier flight, but I mentioned by right to a refund due to change of carrier (delta to delta-connect), and after being on hold, I was able to get my miles refunded and the $150/person waived!
You guys are amazing!! Thank y'all for your help
The minimum connect time didn't get them to waive the fee as they could accommodate me to an earlier flight, but I mentioned by right to a refund due to change of carrier (delta to delta-connect), and after being on hold, I was able to get my miles refunded and the $150/person waived!
You guys are amazing!! Thank y'all for your help
Jan 21, 2015, 10:02 pm
#35
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Good news!
The minimum connect time didn't get them to waive the fee as they could accommodate me to an earlier flight, but I mentioned by right to a refund due to change of carrier (delta to delta-connect), and after being on hold, I was able to get my miles refunded and the $150/person waived!
You guys are amazing!! Thank y'all for your help
The minimum connect time didn't get them to waive the fee as they could accommodate me to an earlier flight, but I mentioned by right to a refund due to change of carrier (delta to delta-connect), and after being on hold, I was able to get my miles refunded and the $150/person waived!
You guys are amazing!! Thank y'all for your help