Unable to change seats
Jan 14, 2013, 8:58 am
#1
Original Poster
Join Date: Nov 2009
Location: LGA, PBI
Programs: SPG Gold, Hilton Gold, Delta DM
Posts: 166
Unable to change seats
Is anyone else having this problem? I have tried to change my seat on the Delta app iPhone and online. But when I click on an open seat it says "Error changing seats: One or more of your requested states are no longer available or could not be assigned..." So I called the PM line and the agent moved my seat to the one I wanted! I thought it would be a one time thing but it just happened again for my return! Anyone else notice this?
Jan 14, 2013, 9:02 am
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Is anyone else having this problem? I have tried to change my seat on the Delta app iPhone and online. But when I click on an open seat it says "Error changing seats: One or more of your requested states are no longer available or could not be assigned..." So I called the PM line and the agent moved my seat to the one I wanted! I thought it would be a one time thing but it just happened again for my return! Anyone else notice this?
Could you be trying to select a preferred, exit row, bulkhead, or EC seat without having a FF number with sufficient status attached to the reservation? If you're traveling with a child under 15, you cannot be seated in the exit row nor IIRC the row immediately in front of or immediately behind the exit rows.
Jan 14, 2013, 9:03 am
#3
Join Date: Oct 2012
Location: Western NY
Programs: DL PM
Posts: 480
Are you within the hours window for that specific flight? I'm FO so I have to be within 24 hours. When Flt 1 in <24 hr I can check in, but if Flt 2 is say 25 hours out, I'll get that error trying to change seats on the 2nd flight (even though I'm checked in). The call reps don't appear to be familiar with this situation, and it's not really an error per se, just an incompletely documented function of the system.
Jan 14, 2013, 9:06 am
#4
Original Poster
Join Date: Nov 2009
Location: LGA, PBI
Programs: SPG Gold, Hilton Gold, Delta DM
Posts: 166
Are these flights operated by DL or by some partner such as AS, AF or KLM?
Could you be trying to select a preferred, exit row, bulkhead, or EC seat without having a FF number with sufficient status attached to the reservation? If you're traveling with a child under 15, you cannot be seated in the exit row nor IIRC the row immediately in front of or immediately behind the exit rows.
Could you be trying to select a preferred, exit row, bulkhead, or EC seat without having a FF number with sufficient status attached to the reservation? If you're traveling with a child under 15, you cannot be seated in the exit row nor IIRC the row immediately in front of or immediately behind the exit rows.
Jan 14, 2013, 9:09 am
#5
Join Date: Jul 2003
Location: Salt Lake City, UT, USA
Posts: 762
I am having the same problem. I have two domestic flights tomorrow (1/15) and I couldn't change seats within the F cabin for the last few days. Finally, call the DM line and they made the change. Tried to change them on both the new I Phone App and Web Site
Happydad
Happydad
Jan 14, 2013, 9:10 am
#6
Join Date: Nov 2012
Location: Salt Lake City, UT
Programs: Household of Delta GM & PM, SWA RR CP, Bonvoy Platinum, Hertz #1 Gold, Budget RZ
Posts: 304
Talking to an agent last night, she claimed that if you are in a preferred seat and are upgraded to FC, that you have to call to change the seats still. Its an issue they are aware of, but she does not see it changing anytime soon.
Jan 14, 2013, 9:12 am
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
The only time I couldn't change my seat in FC after the upgrade was confirmed was when DL was in the middle of an aircraft change. Could there be a schedule or aircraft change on your itinerary?
BTW, do you have your seat preferences (aisle or window) saved in your profile? That might help in getting the seat you want assigned when you're upgraded, although AFAIK you cannot specify bulkhead or non bulkhead. Often there aren't many choices remaining after upgrades are processed at the window or later when upgrade inventory is released.
BTW, do you have your seat preferences (aisle or window) saved in your profile? That might help in getting the seat you want assigned when you're upgraded, although AFAIK you cannot specify bulkhead or non bulkhead. Often there aren't many choices remaining after upgrades are processed at the window or later when upgrade inventory is released.
Jan 14, 2013, 9:12 am
#8
Join Date: May 2009
Location: PHL
Programs: AA EXP, DL DM HH Gold, Marriot Titanium
Posts: 1,298
Have had this problem numerous times.
@DeltaAssist can reassign you, however this will reissue the ticket
An annoying problem because of this fix. If I can tolerate waiting until arriving at the airport, I will, as the kiosks generally work just fine.
@DeltaAssist can reassign you, however this will reissue the ticket
An annoying problem because of this fix. If I can tolerate waiting until arriving at the airport, I will, as the kiosks generally work just fine.
Jan 14, 2013, 9:15 am
#9
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
I've never heard of this one, although if you've already done OLCI, you can't change your seat on delta.dumb (although I've heard a rumor that you can do this on the app).
Jan 14, 2013, 9:16 am
#10
Join Date: Dec 2012
Location: ATL F-Terminal
Programs: Hilton C, Marriott Pt, Delta Pt
Posts: 249
The same thing happened to me yesterday. I tried app/web/even kiosk. None of them let me change seats on any of my flights yesterday. Tweet DeltaAssist or call Delta for help.
I had experienced all of these problems just this past weekend...
1. Medallion Upgrade Request was somehow dropped from my flights after ticketed.
2. Was not able to make seat changes. Kept getting error msgs.
3. Upgrade list not updating or available at all on app/web/gate monitors.
I had experienced all of these problems just this past weekend...
1. Medallion Upgrade Request was somehow dropped from my flights after ticketed.
2. Was not able to make seat changes. Kept getting error msgs.
3. Upgrade list not updating or available at all on app/web/gate monitors.
Jan 14, 2013, 9:18 am
#11
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
I'd be annoyed by the ticket reissue as I want to know when my ticket has been reissued so that I can submit for reimbursement the receipt for the ticket that was actually flown. I wouldn't want someone to notice a discrepancy and question it.
Jan 14, 2013, 9:19 am
#12
Join Date: May 2009
Location: PHL
Programs: AA EXP, DL DM HH Gold, Marriot Titanium
Posts: 1,298
If you wait, there's a good chance that the seat you want will be gone. The sooner you do the seat change the better your options are (except perhaps if you're trying to move up into EC, exit, or preferred seats as others are upgraded).
I'd be annoyed by the ticket reissue as I want to know when my ticket has been reissued so that I can submit for reimbursement the receipt for the ticket that was actually flown. I wouldn't want someone to notice a discrepancy and question it.
I'd be annoyed by the ticket reissue as I want to know when my ticket has been reissued so that I can submit for reimbursement the receipt for the ticket that was actually flown. I wouldn't want someone to notice a discrepancy and question it.
Another issue is if you're in a tight UG situation - you will lose any priority based on ticket issue date.
I think the OP would be fine to contact @DeltaAssist if he's not worried about discrepancies in date, as he's already been upgraded.
I have found sometimes that patience in waiting for EC seats pays off, as GM+ members will be cleared for UGs late, and I can take them closer to boarding, but there are certainly no guarantees..
Jan 14, 2013, 9:20 am
#13
Original Poster
Join Date: Nov 2009
Location: LGA, PBI
Programs: SPG Gold, Hilton Gold, Delta DM
Posts: 166
The same thing happened to me yesterday. I tried app/web/even kiosk. None of them let me change seats on any of my flights yesterday. Tweet DeltaAssist or call Delta for help.
I had experienced all of these problems just this past weekend...
1. Medallion Upgrade Request was somehow dropped from my flights after ticketed.
2. Was not able to make seat changes. Kept getting error msgs.
3. Upgrade list not updating or available at all on app/web/gate monitors.
I had experienced all of these problems just this past weekend...
1. Medallion Upgrade Request was somehow dropped from my flights after ticketed.
2. Was not able to make seat changes. Kept getting error msgs.
3. Upgrade list not updating or available at all on app/web/gate monitors.
Jan 14, 2013, 9:23 am
#15
Join Date: May 2009
Location: PHL
Programs: AA EXP, DL DM HH Gold, Marriot Titanium
Posts: 1,298
The same thing happened to me yesterday. I tried app/web/even kiosk. None of them let me change seats on any of my flights yesterday. Tweet DeltaAssist or call Delta for help.
I had experienced all of these problems just this past weekend...
1. Medallion Upgrade Request was somehow dropped from my flights after ticketed.
2. Was not able to make seat changes. Kept getting error msgs.
3. Upgrade list not updating or available at all on app/web/gate monitors.
I had experienced all of these problems just this past weekend...
1. Medallion Upgrade Request was somehow dropped from my flights after ticketed.
2. Was not able to make seat changes. Kept getting error msgs.
3. Upgrade list not updating or available at all on app/web/gate monitors.