AMEX Delta Companion certificate Consolidated Thread
I have a Platinum Delta Skymiles with AMEX card that "gives" a companion certificate annually as a benefit. This year I wanted to use that companion certificate to take my family out to Colorado to go skiing in February. I checked Delta on-line to purchase 4 tickets using FF skymiles and then tried to book 2 more tickets using the companion certificate. When I attempted to book the ticket I was told that the flight was not available in the Fare class requested. However, when I tried to book the ticket and "pay with miles" using the AMEX card and FF miles the flight was available. I checked the terms and conditions of the certificate and it states that all travel must be in the U or L class of service - which this ticket was doing. Well, an unwritten stipulation is that all legs of the trip must be in the U or L class of service even though the terms and conditions of the certificate do not state this. Moral of the story is this - don't buy the AMEX Delta skymiles card if you think you'll be able to use the companion certificate as a benefit. To make matters worse - I called Delta to file a complaint and they told me it was due to AMEX terms. So, I called and emailed AMEX - they in turn told me the certificate was the property of Delta. So much for companies being accountable for the products they sell. Once I use all my FF miles with Delta I will move my business to AmericanAirlines and never fly Delta again. I will also tear up my AMEX! Shame on you AMEX and Delta!!!
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Welcome to Flyertalk.
How is: ...terms and conditions of the certificate ... states that all travel must be in the U or L class of service ...all legs of the trip must be in the U or L class of service |
I am assuming the OP was only trying to warn forum members who may fall victim to a false benefit. Not an english lesson.
Although I may not be an Amex Delta cardholder. I am sure there is someone out there who has experienced this same issue. I would recommend filing a complaint via the BBB in reference to Delta not complying with their own policies. I have received compensation in the past for failure to comply issues I have had with other airlines. I don't see why Delta would be any different. |
I have used this certificate as a gold amex member for $99 three times with no problems. Got a cheap fare each time, so at $99 only saved about $150
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Originally Posted by angel.x.martinez
(Post 15382974)
...victim to a false benefit....
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I reread your post 3 times and have decided that it is a level.
nice work! |
Moderator action
Moved to Delta section where there is greater experience with these certificates and better understanding of the terms.
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Originally Posted by disnefile
(Post 15383052)
I have used this certificate as a gold amex member for $99 three times with no problems. Got a cheap fare each time, so at $99 only saved about $150
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I've got a Platinum AMEX and have never had trouble using the companion certificate. As the terms states, "all travel" must be in the correct fare class, so it can be difficult to use the certificate going to certain locations certain times of the year (such as to ski resorts during February). On these flights, Delta may never have L/U/T fares for sale. You might want to keep looking -- sometimes if the flights don't sell out they open up the lower-end fares. (The same thing happens during the holidays.)
Sorry you had a problem. |
I have to disagree. I used my Delta Platinum Amex companion ticket to book tickets for my daughter and son-in-law to fly home over Christmas. I paid $485 + taxes for one ticket, and $33.00 in taxes for the 2nd ticket - essentially getting a $485 ticket free. They are booked in T and U fares. I also used it last year for similar savings (wish my daughter lived closer-or in a cheaper-to-get-to city!)
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Originally Posted by angel.x.martinez
(Post 15382974)
I am assuming the OP was only trying to warn forum members who may fall victim to a false benefit. Not an english lesson. .
Originally Posted by disnefile
(Post 15383052)
I have used this certificate as a gold amex member for $99 three times with no problems. Got a cheap fare each time, so at $99 only saved about $150
Originally Posted by mia
(Post 15384062)
There is no evidence of such in the post. There is evidence that the OP did not read, or did not understand, the terms of the offer.
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I have had the AMEX for many years and have never had trouble using the companion tickets. So I don't thinks it is a "false benefit."
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Originally Posted by JKPFlyer
(Post 15384610)
I have had the AMEX for many years and have never had trouble using the companion tickets. So I don't thinks it is a "false benefit."
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Did you open this new FT account just to slam AMEX? Are you a regular FT member with another screen name? If so, doesn’t seem right to hide behind a one-time-use name to slam a product…and to do so (at least IMO) unfairly.
The terms and conditions for these certificates are pretty straightforward. Using them may take some effort, but many posters here on FT have used them quite successfully. |
that's why i think it's a level
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