Delta Cargo Pet Debacle - what to do?
Jan 3, 2013, 6:22 am
#46
In memoriam, FlyerTalk Evangelist
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Jan 3, 2013, 6:30 am
#47
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Jan 3, 2013, 6:47 am
#48
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Seriously? You want me to fly the cat to Rochester in cabin (not possible anyway as she's too vocal to subject passengers to that much protest for 6 hours), turn around and fly back to Phoenix, and then drive the car cross-country when for the same price I can just ship the cat to my sister via Cargo?
Really?
FWIW, the cat has outlived all of my healthy relationships, which makes her special in a twisted sort of way.
Really?
FWIW, the cat has outlived all of my healthy relationships, which makes her special in a twisted sort of way.
What else would you possibly expect? Even if it was a non-form response, what would it accomplish?
Jan 9, 2013, 3:59 pm
#49
Original Poster
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Closure
Ignoring some ... er, most... of the unproductive or off-topic advice that was posted here, I sent a letter to Delta Cargo as well as to a few specific individuals at their delta.com email addresses, including Richard Anderson.
To my surprise - it worked! I realize this is like telling you all that I saw Bigfoot but I not only a personal phone call, but TWO personal phone calls... including one from R.A.'s executive assistant. Both also followed up with emails (since they left voice mails initially) to make sure that I knew they were trying to contact me.
I did not ask for anything. I outlined the facts, I highlighted where the service model fell apart and closed by asking for a personalized response.
In the end, I don't think anything will change, but the individuals who contacted me at least made me feel like they took my situation seriously and that the points I raised were valid examples of where their systems need attention. I got a refund of my shipping fee, and in another first I did NOT get any Skypesos!
To my surprise - it worked! I realize this is like telling you all that I saw Bigfoot but I not only a personal phone call, but TWO personal phone calls... including one from R.A.'s executive assistant. Both also followed up with emails (since they left voice mails initially) to make sure that I knew they were trying to contact me.
I did not ask for anything. I outlined the facts, I highlighted where the service model fell apart and closed by asking for a personalized response.
In the end, I don't think anything will change, but the individuals who contacted me at least made me feel like they took my situation seriously and that the points I raised were valid examples of where their systems need attention. I got a refund of my shipping fee, and in another first I did NOT get any Skypesos!
Jan 9, 2013, 4:32 pm
#50
Join Date: Jan 2008
Location: Upstate, NY
Posts: 3,359
Hope all the snow in the ROC isn't too bad! (BTW you might need to update your FlyerTalk profile....)