Bets. Will Delta screw VAs service

Old Dec 17, 12, 7:20 pm
  #1  
Suspended
Original Poster
 
Join Date: Nov 2010
Location: Paris, Chicago, Rome, London, St John
Programs: DeltaPrivateJet, Ritz PP, Delta 4 million miler - Flying Colonel; AA Exec Plat (3 million + USAir)
Posts: 796
Bets. Will Delta screw VAs service

So how many think Delta will change VA from among the best to Delta's among the worst?
BeatCal is offline  
Old Dec 17, 12, 7:24 pm
  #2  
FlyerTalk Evangelist
 
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; HH Diam,Hz PC,
Posts: 11,115
Originally Posted by BeatCal View Post
So how many think Delta will change VA from among the best to Delta's among the worst?
Delta are not amongst the worst - so no I will not take the bet.
GRALISTAIR is offline  
Old Dec 17, 12, 7:49 pm
  #3  
Marriott Contributor Badge
 
Join Date: May 1999
Location: CVG, DAY, CMH
Programs: DL DM 3MM, HH Diamond, Marriott Plat Elite
Posts: 1,403
Me thinks you are a bit harsh on the widget. Delta is actually ranked quite high of late. Feel free to fly USAir if you want a comparison....
DL Platinum is offline  
Old Dec 17, 12, 7:56 pm
  #4  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 99,110
Originally Posted by BeatCal View Post
So how many think Delta will change VA from among the best to Delta's among the worst?
What does DL have to do with VA (Virgin Australia, including domestic Australian routes that were formerly Virgin Blue) service? Could you mean VS (Virgin Atlantic, Branson's TATL service), where DL is trying to purchase 49%?
MSPeconomist is offline  
Old Dec 17, 12, 8:05 pm
  #5  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 28,172
Originally Posted by BeatCal View Post
So how many think Delta will change VA from among the best to Delta's among the worst?
I don't care a bit about VA to be honest. Delta is doing quite well right now, certainly the best of the legacy US carriers IMO.
cfischer is online now  
Old Dec 17, 12, 8:14 pm
  #6  
 
Join Date: Aug 2010
Location: Boston, MA
Programs: DL PM, SPG Platinum
Posts: 616
I wonder if the OP has flown AF lately. My last CDG-BOS flight had me wishing I had flown CDG-AMS-BOS or CDG-LHR-BOS so the TATL leg would be on DL metal with a DL crew. And this was in J!
mikehillwig is offline  
Old Dec 17, 12, 8:43 pm
  #7  
FlyerTalk Evangelist
 
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,429
Originally Posted by DL Platinum View Post
Me thinks you are a bit harsh on the widget. Delta is actually ranked quite high of late. Feel free to fly USAir if you want a comparison....
That is setting the bar rather low....

StayingHomeIsBetter is offline  
Old Dec 17, 12, 9:04 pm
  #8  
FlyerTalk Evangelist
 
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; HH Diam,Hz PC,
Posts: 11,115
Originally Posted by StayingHomeIsBetter View Post
That is setting the bar rather low....

ROTFLOL
GRALISTAIR is offline  
Old Dec 17, 12, 9:44 pm
  #9  
 
Join Date: Feb 2002
Location: NYC: UA 1K, DL Platinum, AAirpass, Avis PC
Posts: 4,599
Well to answer OP (fellow Cardinal?) -- Delta management was explicit in their investor day presentation that they need to be more like VA in terms of service perception and quality. Whether they continue to execute on that front...they've been going in the right direction the last two years.
cerealmarketer is offline  
Old Dec 17, 12, 9:52 pm
  #10  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 99,110
Originally Posted by cerealmarketer View Post
Well to answer OP (fellow Cardinal?) -- Delta management was explicit in their investor day presentation that they need to be more like VA in terms of service perception and quality. Whether they continue to execute on that front...they've been going in the right direction the last two years.
VA or VS?
MSPeconomist is offline  
Old Dec 17, 12, 10:11 pm
  #11  
 
Join Date: Mar 2010
Programs: Delta SkyMiles PM, Starwood SPG Platinum, Hilton HH Honors, UA MP Silver, EK Skywards Silver
Posts: 652
I recently flew AA on a TATL route less than a month ago, it was the first time I flew non-SkyTeam metal in almost two years.

Never again. Sometimes you learn the hard way.

DL is tops in service compared to the legacy carriers.
stylo4444 is offline  
Old Dec 18, 12, 4:20 am
  #12  
 
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Originally Posted by cerealmarketer View Post
Well to answer OP (fellow Cardinal?) -- Delta management was explicit in their investor day presentation that they need to be more like VA in terms of service perception and quality. Whether they continue to execute on that front...they've been going in the right direction the last two years.
Delta management is delusional. The money guys may have these aspirations, but can the operations folks implement them?

Wasn't it about two years ago, that DL had set it sights on being a "premium carrier" in Asia? How'd that work out?

It's easier to change the hardware than it is to inculcate a service mentality that matches that of SQ, TG, CX, or others. Maybe if they replace their FAs with employees from the Ritz-Carlton.
Sabai is offline  
Old Dec 18, 12, 4:39 am
  #13  
 
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,660
At 49%, not sure they're in a position to "screw" anything up. In any case, no, I don't see any negative impact.
84fiero is offline  
Old Dec 18, 12, 5:33 am
  #14  
 
Join Date: Dec 2000
Location: FLL - DL DM MM - HHonors Gold
Posts: 1,093
Originally Posted by Sabai View Post
It's easier to change the hardware than it is to inculcate a service mentality that matches that of SQ, TG, CX, or others. Maybe if they replace their FAs with employees from the Ritz-Carlton.
You hit the nail on the head. Not sure if Delta FAs are union, but if not maybe they could hire some Asian FAs (from Asia, not ones who've lived in the US) for the Asian routes ... works for SQ!
mikepa is offline  
Old Dec 18, 12, 6:42 am
  #15  
Suspended
Original Poster
 
Join Date: Nov 2010
Location: Paris, Chicago, Rome, London, St John
Programs: DeltaPrivateJet, Ritz PP, Delta 4 million miler - Flying Colonel; AA Exec Plat (3 million + USAir)
Posts: 796
Error VS - Virgin Atlantic

Delta: FAs on international senior with "tired of flying", BC still sucks.

If I platinum book ticket with wife (FF) - upgrade only at one day. US Air at highest level = 7 days.

Delta used to give platinums then gold then silver first choice on food, now often last depending where you sit.

United guarantees seat (even if overbooked) for their top level. (delta used to during the days they bobbed the sings over Monroe)

As for AA
American Unveils New Suite Of Premium Products On International Flights
AMERICAN UNVEILS NEW SUITE OF PREMIUM PRODUCTS ON INTERNATIONAL FLIGHTS

American is the First U.S. Airline to Offer Turndown Service with Quilted
Bed Topper, Pajamas and Slippers

As part of its focus on continually improving the customer experience,
American Airlines is introducing a new suite of premium class amenities.
The product additions are designed with the customer’s comfort and
convenience in mind and will roll out on select international flights in
First and Business Class cabins beginning Sept. 1.

Beginning Sept. 1, customers traveling onboard American’s flights
between the U.S. and London Heathrow (LHR) will be among the
first to enjoy the new offerings. First Class customers traveling
onboard Boeing 777s between the U.S. and Heathrow will receive
a quilted bed topper custom-designed to fit American’s popular
Flagship Suite, pajamas and slippers as part of the airline’s new
turndown service. A lightweight day blanket, new premium
duvet and pillow, and an amenity kit featuring a bag with an
authentic Eames Office design pattern and containing
Dermalogica skincare products and other travel necessities
complete the new suite of amenities.

Also beginning Sept. 1, customers traveling in American’s
Business Class cabin onboard flights between the U.S. and LHR
operated by Boeing 777s, 767-300s and international 757s
can enjoy a new premium duvet and pillow, slippers, and amenity kit.

Beginning Oct. 1, the full suite of products, including the turndown
service, will roll out in American’s First Class cabins onboard all
international flights served by Boeing 777s. Also on Oct. 1,
American’s Business Class cabins onboard all international flights
operated by Boeing 777s and 767-300s, in addition to select
flights to and from Europe operated by Boeing 757s, will begin
offering the new premium duvet and pillow, slippers, and amenity kit.
For additional details, see the full release.

Last edited by BeatCal; Dec 18, 12 at 6:47 am
BeatCal is offline  

Thread Tools
Search this Thread