Delta.com overhaul

Old Dec 15, 12, 3:31 pm
  #1081  
 
Join Date: Jan 2010
Location: ATL
Programs: DM, KM,
Posts: 173
Originally Posted by Spicy B View Post
Anybody else just being logged out (seemingly) randomly while browsing the site? Today I was navigating through to get to the choice benefits page, and midway it said I timed out and I had to re-log in. I don't know if it was the path I took, or just random.
Happens constantly when trying to book. Very annoying and because I'm a loyal DL flyer, I just deal with it and call the DM line.
Miniflyer is offline  
Old Dec 15, 12, 6:24 pm
  #1082  
 
Join Date: Nov 2005
Location: RDU
Posts: 818
Are you using Safari? If so it may be due to a known cookie limitation in Safari.
sdlevi27 is offline  
Old Dec 16, 12, 1:40 pm
  #1083  
 
Join Date: Dec 2007
Location: Tundra Land (MSP)
Programs: DL Plat, DL SkyClub, SPG Plat, HH Diamond, National Emerald Exec
Posts: 269
Originally Posted by Miniflyer View Post
However, today when my UG cleared for the weekend, I thought I would test to see if IT had fixed any bugs, specifically relating to seat change after UG. Lo and behold, I was able to change with no problem--and it seems to have stuck!
No such luck here. Had three UGs this past week, none of which would allow me to change my seat on the website.

Had to call the Plat line each time; got three different reactions:

1. "I WISH they'd get that get that fixed. Let's get the seat you want." (I hear ya, sister.)

2. "What seat would you like?"

3. "You must be logged in incorrectly, since no one else has had this problem." (Bit my tongue.)

Just love it when several weeks into an ongoing problem, a customer service rep tries to convince you the problem is user error...... :::sigh:::
PaperQueen is offline  
Old Dec 16, 12, 2:47 pm
  #1084  
 
Join Date: Apr 2011
Location: DCA
Programs: Delta PL, Starwood PL
Posts: 9
I just checked in for my flight (with upgrade requested status)... after checking in confirmation I clicked on view upgrade list link and it says "you have to be checked in to see the list"

Then I went back to my trips... now it doesnt even have view upgrade list link...
Checked my mobile app (shows checked in) but no upgrade list link there either
vitruvian is offline  
Old Dec 16, 12, 3:17 pm
  #1085  
 
Join Date: Feb 2008
Location: JFK,ATL,LGA (the rest of the world follows)
Programs: DL KM/DM/MM (NH Plat emeritus, CO Plat emeritus, and no place like home)
Posts: 3,178
More changes are coming to delta reservation IT (maybe worth a new thread)

I was talking today with the DM desk, and I found something interesting. Tomorrow (Monday), a new reservation system will be launched (or maybe 'system-wide tested' be more appropriate) that all agents will have to begin using. The system is, in many ways, a modified version of the website and its research functions for reservation agents purposes, and with their additional needed functions.

The bad news though is that (a) It was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)

In short, I was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.
DLroads is offline  
Old Dec 16, 12, 7:41 pm
  #1086  
 
Join Date: Apr 2006
Location: Ohio and Colorado
Programs: AA Gold MM, DL Gold, US MM, HH Gold, Starwood
Posts: 953
Originally Posted by dlroads View Post
i was talking today with the dm desk, and i found something interesting. Tomorrow (monday), a new reservation system will be launched (or maybe 'system-wide tested' be more appropriate) that all agents will have to begin using. The system is, in many ways, a modified version of the website and its research functions for reservation agents purposes, and with their additional needed functions.

The bad news though is that (a) it was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)

in short, i was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.
aaaaaaarrrrrrrrggggggggghhhhhhhhh!!!!!!!!!!
X3Skier is offline  
Old Dec 16, 12, 7:53 pm
  #1087  
Suspended
 
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Originally Posted by DLroads View Post
I was talking today with the DM desk, and I found something interesting. Tomorrow (Monday), a new reservation system will be launched (or maybe 'system-wide tested' be more appropriate) that all agents will have to begin using. The system is, in many ways, a modified version of the website and its research functions for reservation agents purposes, and with their additional needed functions.
Let the UA-style meltdown begin in 10, 9, 8, 7, 6,...
Dieuwer is offline  
Old Dec 16, 12, 8:26 pm
  #1088  
 
Join Date: Dec 2006
Location: Where you want to be
Programs: DL DM & 1MM, AA, BA, National Emerald
Posts: 384
Originally Posted by DLroads View Post
I was talking today with the DM desk, and I found something interesting. Tomorrow (Monday), a new reservation system will be launched (or maybe 'system-wide tested' be more appropriate) that all agents will have to begin using. The system is, in many ways, a modified version of the website and its research functions for reservation agents purposes, and with their additional needed functions.

The bad news though is that (a) It was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)

In short, I was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.
If this is indeed true who in the world would do this right during the busiest travel holiday season.... Wait did I really just ask that??
Unbelievable!
gatechange is offline  
Old Dec 17, 12, 7:26 am
  #1089  
 
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,153
Today I went to search for flights between 2 cities, going through Traveling With Us, and then Flight Schedules. Rather than be able to do an online search, the only options I am given are a) donwloadable PDF that is basically an oldstyle timetable and b) a route map.

Is anyone else seeing this? Why would they strip even more funcationality away?
TrojanTraveler is offline  
Old Dec 17, 12, 2:19 pm
  #1090  
FlyerTalk Evangelist
Marriott Contributor BadgeAccor Contributor Badge
 
Join Date: Mar 2009
Location: NYC
Programs: DL KM, AS MVP, F9 50K, Bonvoy Plat, RHG Gold, Hilton Gold, Natl Exec, Avis PC, Greyhound Road Rwds
Posts: 12,501
Around 20-30 minutes ago I helped my mom book a flight to SFO in February and (surprisingly) neither of us had any problem doing it. She did log in halfway through and then saw ATL somewhere in the mix, but we were done in less than 5 minutes. Good flight times and it's cheaper than my SLC turns

Is the new system online yet?

-J.
GW McLintock is offline  
Old Dec 18, 12, 12:39 am
  #1091  
Suspended
 
Join Date: Aug 2010
Location: DCA | IAD | BWI | BOS | OSL
Programs: AMEX Plat, AA EXP, DL Diamond Medallion, US, B6, SPG Gold,Marriott Gold,Hilton Gold,Starbucks Gold
Posts: 1,388
New Reservation system my arse...Still the same crappy Award Booking Engine.

Just tried to book an award ticket to Oslo.

"We're sorry. One or more of the flights you selected just sold out. Please search again to view and select alternate flights."

Same story, new layout. This is beyond painful . I can never expect this to be fixed with Delta. I chose green dates and a travel time that has lower passengers to Norway. Soldout is BS!

Last edited by krpjr; Dec 18, 12 at 12:44 am
krpjr is offline  
Old Dec 18, 12, 5:40 am
  #1092  
 
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition.
Posts: 3,540
Originally Posted by PaperQueen View Post
No such luck here. Had three UGs this past week, none of which would allow me to change my seat on the website.
Same for me this morning......
DLdweeb is offline  
Old Dec 18, 12, 5:49 am
  #1093  
 
Join Date: May 2003
Location: Delta 3MM, DM, AIA IR Shs and MLBabe
Programs: Prefer to stay where the herded cats are staying, IHG , Hyatt gold, bottom fish in other chains
Posts: 2,435
Originally Posted by DLroads View Post
I was talking today with the DM desk, and I found something interesting. Tomorrow (Monday), a new reservation system will be launched (or maybe 'system-wide tested' be more appropriate) that all agents will have to begin using. The system is, in many ways, a modified version of the website and its research functions for reservation agents purposes, and with their additional needed functions.

The bad news though is that (a) It was developed by the same team and concurrently with the new website, and has some of the same 'challenges' (b) see (a)... (c)

In short, I was told today-
(i) apologies in advance if over the next few days/weeks you will find out that waiting time for agents on the phone increases, and some functions become unavailable (ii) you may want to consider some bookings early before the new rollout tomorrow. (iii) hope for the best.
Unh,oh.....Same IT peeps doing new res system as did website.....yes, I will wait to make future bookings....
dedehans is offline  
Old Dec 18, 12, 5:50 am
  #1094  
 
Join Date: May 2003
Location: Delta 3MM, DM, AIA IR Shs and MLBabe
Programs: Prefer to stay where the herded cats are staying, IHG , Hyatt gold, bottom fish in other chains
Posts: 2,435
Originally Posted by gatechange View Post
If this is indeed true who in the world would do this right during the busiest travel holiday season.... Wait did I really just ask that??
Unbelievable!
I absolutely agree.
dedehans is offline  
Old Dec 18, 12, 11:37 am
  #1095  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: check foursquare
Programs: Delta DM & 2MM, SPG Lifetime Plat, Hyatt, AA, HH Gold, $tarbucks Titanium
Posts: 14,367
Originally Posted by dieuwer2 View Post
Let the UA-style meltdown begin in 10, 9, 8, 7, 6,...
Let's be clear, we're not talking about moving everyone's reservations from one system to another totally different system a la UA>CO, rather DL is upgrading it's own system giving agents (and eventually us) more functionality than before. That is very different than UA. Also different than UA, DL will be investing in training on the new system.

But that's reservations/IT, this thread is about the website.
itsaboutthejourney is offline  

Thread Tools
Search this Thread