Statguy

I am GM flying IAD-AMS. Delta flight operated by KLM. I have an M fare in Y, which makes me eligible for a Skymiles upgrade to business. I called the Delta hotline and asked to use my SM for an upgrade, but they said business was completely sold out and that they do not maintain a wait list because it is a KLM flight. I don't want to give up hope yet, so I'd like to try to acquire an upgrade at the airport. I've never done this before. So, a few questions:

1) It's within 24 hours of departure. Should I check-in online now and ask for an upgrade when I get to the airport? Or should I wait until I arrive at the airport and speak to the agent first before I check-in?

2) Who should I talk to about the upgrade? The ticketing agent (curbside) or the gate agent immediately prior to boarding?

3) Should I talk to a Delta agent or KLM agent? Would the KLM agent be able to access my skymiles for the purchase?

3) Do you have any tips for me that may help my chances of an upgrade?

Thanks,
SG

mnredfox

http://www.flyertalk.com/forum/delta...-skymiles.html

Since it's KLM operated, just ask KLM agent at check in. If there's seats they may allow you to UG for a fee plus miles.

rwSEA

KLM also regularly offers purchased upgrades at check-in, sometimes even in the range of €300 or less. Might be another option if it isn't possible with miles.

rylan

Since its a KLM flight, you have to work with KLM. If it was DL operated then I'd say no chance unless there is Z upgrade space available.

However, if there are open seats (which the agent said there aren't... but who knows) then KLM usually allows upgrades. Has to be done by the TA I believe. Not sure if a GA can do it.

c_d

Cash upgrades:

• KLM OLCI
• KLM check-in kiosk
• KLM AMS Ticketing Office (T-30/T-24)
• KLM Crown Room Lounge
• on-board

Mile upgrades outside of AMS are rather theoretical. You need someone (DL) to reissue your ticket and there have been reports on not always being able to do that within T-24 for miles.

nytracon

I have done same day upgrades with KLM FROM AMS, JFK, CPT, and WAW.

Just ask them at check in, or go over to a transfer desk in AMS. They can process it there very quickly.

MSPeconomist

For KLM, it might be easier to upgrade with cash than with DL miles.

longtimelurker

I assume that your flight is today and, for what its worth, Expert Flyer shows today's IAD-AMS flight as J1 Y0. Thus, there is only one business class seat currently available.

Alpha Golf

Statguy - are you on today's flight? Look for me -- short, glasses, FT tag on my bag. I can guest you into AF Salon if you require.

MSPeconomist

This looks like there could be an OPUP or two and perhaps some VDBs.

Alpha Golf

Attn KLM: I'm open to either. Final is CDG.

Alpha Golf

And bingo -- they were pretty desperate for vols to take AF. So I'm on AF, upgraded to premium voyageur, and I arrive earlier. Plus a nice $600 voucher. Interestingly, its a DL voucher, valid DL/AF/KL. Works for me.