protecting seat changes?
#1
Original Poster
Join Date: Jul 2012
Location: Washington DC
Programs: Delta 1MM, Delta SM, United Silver, Amx Plat, Delta Amx Plat, Six-T Plat, IHG Gold, Hilton Gold
Posts: 590
protecting seat changes?
I know if there's an answer to this, FT folks will have it. so I've had THREE red-eye flights in the past week. on ALL THREE, I checked and confirmed my window seat the day before the red-eye portion and my seats were intact. on all three when I checked in at the airport kisok, I had been mysteriosuly changed to a middle seat. Not happy since I really planned on sleeping. In each case it was due to an equipment change (red coat explained this to me today/last night). So i understand that DL reserves the right to change equipment on any route at any time but my only "beef" is that it seems like they'd know this - in most cases - more than 24 hours in advance and hence it would let the traveler choose different seats. so my ? is can I do anything in the future, particualrly when taking red -eyes, so that automatic seat changes don't end up in a middle seat? I think it's fruitless to make this "Delta's issue" and expect them to do anythiung but is there anything I can do to be proactive? Thnx.
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Unfortunately when there's an aircraft change, the software is set up to preserve the most seats for the most people. It doesn't wipe out assignments, notify pax and let people start re-selecting (a free-for all which would also be a nightmare).
Not much you can really do other than look at all configs. and figure out if there are specific seats which never change.
Not much you can really do other than look at all configs. and figure out if there are specific seats which never change.
#5
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
#6
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
theory doesn't always translate to reality ... they switched 757s on me a couple weeks ago, had booked 22F in EC and wound up with 29F behind the aft overwing exit (at least it was still a window on the redeye!)
#7
Join Date: May 2012
Location: ORD
Programs: DL PM, HH Diamond
Posts: 51
Had this happen to me a few flights in a row. Happened to catch it once, had to call Delta to have them un-check me in to change seats. Only way to catch it is to happen to look at you seat assignment after OLCI.
#8
Join Date: Jan 2008
Location: SAN
Programs: Delta Silver; 0.75MM: AA; Alaska; Southwest
Posts: 1,155
On a slightly different situation. Had chosen a window seat in the exit row for ATL-UIO. I was "upgraded" to EC. But I wanted the exit row window not an EC window. Could I have done anything to keep my exit row seat? I didn't know I had been given EC until the GA scanned my OLCI boarding pass and gave me a new one. I'm concerened it will also happen on the return and want to prevent it if I can. THX.
#10
Join Date: Feb 2009
Location: BER, SAT, AUS
Programs: Feels like FO (AA EXP)
Posts: 1,611
Interestingly, a couple on miles occupied 10H and 10J. In summary, status won't help, high fare won't help, seat similarity in both config won't help.
#11
Join Date: Jan 2008
Location: SAN
Programs: Delta Silver; 0.75MM: AA; Alaska; Southwest
Posts: 1,155
So does anyone know how to prevent a seat change to "economy comfort" if you don't want to change?