multi-city search issues
Oct 5, 2012, 8:22 am
#1
Original Poster
Join Date: Dec 2011
Programs: HHonors Diamond, Delta Platinum, Marriott Gold
Posts: 155
multi-city search issues
I keep getting an error when doing a multi-city search on delta.com.
After doing a multi-city search and selecting the flights I want, I keep getting the error "We're sorry. The fare for the flights you selected just sold out. Please search again to view and select alternate flights." The fare I selected was economy cabin.
Is anyone else having this problem? (tech support was clueless, and in fact, hung up on me when I said I didn't want to book the flights, just wanted a price).
What can I do about it besides searching each segment separately and then adding the costs together (which isn't accurate anyway)?
After doing a multi-city search and selecting the flights I want, I keep getting the error "We're sorry. The fare for the flights you selected just sold out. Please search again to view and select alternate flights." The fare I selected was economy cabin.
Is anyone else having this problem? (tech support was clueless, and in fact, hung up on me when I said I didn't want to book the flights, just wanted a price).
What can I do about it besides searching each segment separately and then adding the costs together (which isn't accurate anyway)?
Oct 5, 2012, 8:38 am
#3
Join Date: Jul 2006
Location: Chicago
Programs: UA 1K, HH Diamond
Posts: 2,055
I keep getting an error when doing a multi-city search on delta.com.
After doing a multi-city search and selecting the flights I want, I keep getting the error "We're sorry. The fare for the flights you selected just sold out. Please search again to view and select alternate flights." The fare I selected was economy cabin.
Is anyone else having this problem? (tech support was clueless, and in fact, hung up on me when I said I didn't want to book the flights, just wanted a price).
What can I do about it besides searching each segment separately and then adding the costs together (which isn't accurate anyway)?
After doing a multi-city search and selecting the flights I want, I keep getting the error "We're sorry. The fare for the flights you selected just sold out. Please search again to view and select alternate flights." The fare I selected was economy cabin.
Is anyone else having this problem? (tech support was clueless, and in fact, hung up on me when I said I didn't want to book the flights, just wanted a price).
What can I do about it besides searching each segment separately and then adding the costs together (which isn't accurate anyway)?
Oct 5, 2012, 8:42 am
#4
Original Poster
Join Date: Dec 2011
Programs: HHonors Diamond, Delta Platinum, Marriott Gold
Posts: 155
I know this isn't much of a help, but multi-city ticketing (for both revenue and especially award tickets) has been horribly broken on Delta.com for a long time. Try searching Kayak.com advanced search multi-tickets....then clicking thru to Delta once you find what you are looking for...I have had better luck doing that then using Delta.com.
Oct 5, 2012, 8:43 am
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
If you're not subject to the phone ticketing fee, call DL. If you are, cLl DL and ask for a fee waiver since you can't book the trip on line. If you're not ready to purchase, AFAIK DL doesn't charge for just giving information over the phone, so call.
Oct 5, 2012, 8:47 am
#6
Join Date: Jul 2006
Location: Chicago
Programs: UA 1K, HH Diamond
Posts: 2,055
Kayak is great because it lets you search multi-tickets for both price and schedule at the same time and often showing you the lowest cost option...something Delta.com is not able to do.
And a big
to the Delta tech guys who are saying they know nothing wrong with it. All they have to do is spend a couple hours doing complicated mock searches and they will get all kinds of errors and screwy returns with crazy layovers. How can they not know that?
And a big
to the Delta tech guys who are saying they know nothing wrong with it. All they have to do is spend a couple hours doing complicated mock searches and they will get all kinds of errors and screwy returns with crazy layovers. How can they not know that?
Oct 5, 2012, 9:03 am
#8
Join Date: Oct 2012
Posts: 672
I know this isn't much of a help, but multi-city ticketing (for both revenue and especially award tickets) has been horribly broken on Delta.com for a long time. Try searching Kayak.com advanced search multi-tickets....then clicking thru to Delta once you find what you are looking for...I have had better luck doing that then using Delta.com.
The only bad part is that afterward using the kayak method I had to tweet @deltaassist to change my status from "upgrade eligible" to "upgrade requested". Not a big deal but you have to remember to do it.
Oct 5, 2012, 10:41 am
#9
Join Date: Aug 2011
Location: ATL
Programs: Delta GM, Marriott Platinum, Hertz 5*
Posts: 2,530
Oct 7, 2012, 5:31 am
#11
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982