SCAM Alert: friend received an email for E-ticket never ordered???
Jun 15, 2012, 6:49 am
#16
Company Representative - Delta Air Lines
Join Date: Sep 2010
Programs: Delta Air Lines
Posts: 169
DeltaPoints posted this in his blog:
http://boardingarea.com/blogs/deltap...lert-and-more/
Hope this helps. My guess it's a phishing email.
http://boardingarea.com/blogs/deltap...lert-and-more/
Hope this helps. My guess it's a phishing email.
And if you are ever wondering if there are phising emails trying to say that they are from Delta, please do refer to this page for any phising email updates.
Jun 15, 2012, 7:34 am
#18
Join Date: Jul 2010
Location: SAV
Programs: Atlanta's hometown airline. A bunch of hotel programs. PetSmart PetPerks.
Posts: 2,531
I've been getting similar spam purporting to be from AA for the last several months, usually with a zip file attached. Fortunately, I know enough to simply delete them. Lately, other Flyertalkers are reporting receipt of similar spam.
Whatever you do, never open the attachments. Ever.
Whatever you do, never open the attachments. Ever.
Jun 15, 2012, 8:15 am
#19
Join Date: Mar 2011
Programs: Delta Ballast Medallion, Card Carrying Honorary KM
Posts: 553
Sorry guys - I'm usually more on top of things like this.
e-mail Phishing scam
Phishing Email Alert
We have recently received reports from customers of fraudulent emails claiming to be from Delta Air Lines. As such, please be advised of the following:
We recommend you change your SkyMiles account PIN immediately and monitor your account for any misuse.
These emails were not sent by Delta Air Lines.
You should not click on the link in the email or open any attachments.
Instead, you should delete the email from your inbox.
These emails claim that you have purchased a Delta ticket, a credit card has been charged and/or an invoice or receipt is attached to the email. If you receive one of these emails, do not open the attachment as it may contain potentially dangerous viruses or harm your computer.
Be assured that Delta did not send these emails, and our customers’ credit cards have not been charged by Delta as a result of the emails. These emails did not originate from Delta, nor do we believe that any personal information that you provided us was used to generate these emails. We will continue to post updates on this page as additional information becomes available.
e-mail Phishing scam
Phishing Email Alert
We have recently received reports from customers of fraudulent emails claiming to be from Delta Air Lines. As such, please be advised of the following:
We recommend you change your SkyMiles account PIN immediately and monitor your account for any misuse.
These emails were not sent by Delta Air Lines.
You should not click on the link in the email or open any attachments.
Instead, you should delete the email from your inbox.
These emails claim that you have purchased a Delta ticket, a credit card has been charged and/or an invoice or receipt is attached to the email. If you receive one of these emails, do not open the attachment as it may contain potentially dangerous viruses or harm your computer.
Be assured that Delta did not send these emails, and our customers’ credit cards have not been charged by Delta as a result of the emails. These emails did not originate from Delta, nor do we believe that any personal information that you provided us was used to generate these emails. We will continue to post updates on this page as additional information becomes available.
Jun 15, 2012, 8:41 am
#20
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
This is not the case. Phishers, scammers, and spammers send out stuff like this all the time pretending to be Facebook, LinkedIn, PayPal, banks, UPS, Amazon, FedEx, etc. They intentionally pretend to be someone that is used by millions of people. They do not need your account info from Delta or anyone else, they are just sending out a massive email blast to millions of people (whether they are a DL flyer or not). They only need a fraction of a percent to actually think it's from DL for them to benefit.
Jun 15, 2012, 9:27 am
#21
Company Representative - Delta Air Lines
Join Date: Jul 2009
Location: Atlanta, GA
Programs: SkyMiles
Posts: 351
“Because Delta is not the source of the fraudulent email, we cannot speculate on how the addresses were obtained or how many emails were sent. Delta’s information security team is continuing to monitor the situation.”
Jun 15, 2012, 1:22 pm
#22
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
DeltaPoints posted this in his blog:
http://boardingarea.com/blogs/deltap...lert-and-more/
Hope this helps. My guess it's a phishing email.
http://boardingarea.com/blogs/deltap...lert-and-more/
Hope this helps. My guess it's a phishing email.
Spot on.
And if you are ever wondering if there are phising emails trying to say that they are from Delta, please do refer to this page for any phising email updates.
And if you are ever wondering if there are phising emails trying to say that they are from Delta, please do refer to this page for any phising email updates.
Jun 15, 2012, 1:38 pm
#23
Join Date: Sep 2005
Location: ASquaredTownie
Programs: DLPlat
Posts: 46
It is indeed more than a phish and a stinky one too. DL has been scammed somehow. The scary thing is if someone hacked DLs email lists. It has a .zip file attached to it with an exe inside. If anyone opened that .exe file, their computer has been compromised if their security didn't catch it. DL never ever sends an "Order Completed" email.
Jun 15, 2012, 1:51 pm
#24
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: AA Gold AAdvantage Elite, Rapids Reward
Posts: 38,310
Spot on.
And if you are ever wondering if there are phising emails trying to say that they are from Delta, please do refer to this page for any phising email updates.
And if you are ever wondering if there are phising emails trying to say that they are from Delta, please do refer to this page for any phising email updates.
Jun 16, 2012, 4:13 pm
#26
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,363
Jun 17, 2012, 3:14 am
#27
Join Date: Aug 2011
Location: New Mexico, USA
Programs: DL Gold, UA (new!) Silver, AA Hater, Marriott Down to Gold, Hilton grunt
Posts: 263
As others have pointed out, more details are posted on delta.com when you click on the "advisory" from the home page. This is what you may have seen in a few media reports as well:
“Because Delta is not the source of the fraudulent email, we cannot speculate on how the addresses were obtained or how many emails were sent. Delta’s information security team is continuing to monitor the situation.”
“Because Delta is not the source of the fraudulent email, we cannot speculate on how the addresses were obtained or how many emails were sent. Delta’s information security team is continuing to monitor the situation.”
This response is not a direct answer to my question. Delta customers would like to know if Delta has any indication that client accounts have been compromised. The fact that your servers are not being used to send these e-mails does not preclude the use of your customer list to increase the likelihood of targets opening attachments. I respectfully ask for an answer to my question.
OTP
Jun 17, 2012, 6:56 am
#28
Join Date: Jun 2010
Location: Austin, TX
Programs: DL DM; DL AMEX Reserve; HHonors Gold
Posts: 1,984
While it is entirely possible that there was a security breach, if they sent the phishing email to 10,000,000 people, some fraction of those are going to be Delta customers. Correlation is not evidence of causation.
Jun 17, 2012, 5:56 pm
#29
Join Date: Aug 2010
Location: Boston, MA
Programs: DL PM, SPG Platinum
Posts: 616
I used to do a lot of tech support helping people understand how to spot a fake e-mail.
Look at the ticket number here. It doesn't start with 006. That should give you a good indication it's not a Delta ticket and should be viewed with skepticism.
Look at the ticket number here. It doesn't start with 006. That should give you a good indication it's not a Delta ticket and should be viewed with skepticism.
Jun 18, 2012, 5:25 am
#30
Join Date: Aug 2011
Location: New Mexico, USA
Programs: DL Gold, UA (new!) Silver, AA Hater, Marriott Down to Gold, Hilton grunt
Posts: 263
I just search for the truth to protect the innocent user that may not look or know how to look for tell tail signs of fraud. If that's bad, just shoot me now.
