Is it just me or did some award levels recently change?
#46
Join Date: Aug 2011
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The fact that they didn't update FT on the changes does bug me but from what I can tell they didn't update anyone of these changes in advance. Really seems very sneaky to me and I suspect as other have said up thread, this is a test to see what else they can get away with. Just a bad way to do business but they know that a large majority of their customers will likely not even notice.
Not sure it's any different than what they do with ticket prices every chance they gčt though. They don't typically announce new fees/increases or reductions in availability of low-fare classes. Guess the relentless demand for paid tickets in the face of reduced capacity and price increases has emboldened the SkyMiles team to try it too.
#47
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#48
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But, in this case, how do you clarify a silence?
#49
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DL being DL, expect the not-low "low" level mileage prices to be increased too, as the "mid" and "high" changes aren't all they have considered.
#50
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I don't know, maybe they are realizing that MANY frequent flyers will only redeem for low-tier awards. Perhaps they want to position mid-tier as a viable alternative, rather than costing an arm, leg, soul, and firstborn.
#51
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That first sentence above certainly isn't it -- they knew it already, well before 2012.
#52
Join Date: Aug 2011
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Point in case: Delta KNOWS that the award calendar is broken, but they have not ACTED on this knowledge.
#53
Join Date: Feb 2008
Location: JFK,ATL,LGA (the rest of the world follows)
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I am wondering (and it is not sarcasm) about the current definition of 'communication' at Delta's communication and media group these days.
What kind of changes are included in the job description's reporting duties?
What are considered communication channels for reporting purposes?
What are the 'pre-change' vs. 'post-change' announcement procedures?
Who determines what change would be 'pre-reported' vs. post reported?
Clearly, I followed your proposals here...
http://www.flyertalk.com/forum/19250939-post335.html
and it seems that I just embarrassed myself in, yet again, being unaware of changes, and being caught 'off guard'. Is that the goal is the way 'communication' addresses the client these days?
It's not a Delta in flyertalk issue. It is a delta in communication to clients issues. Who is accountable at Delta for this? (I actually do want to talk to that person, ideally before other cynical posts would take over the discussion)
What kind of changes are included in the job description's reporting duties?
What are considered communication channels for reporting purposes?
What are the 'pre-change' vs. 'post-change' announcement procedures?
Who determines what change would be 'pre-reported' vs. post reported?
Clearly, I followed your proposals here...
http://www.flyertalk.com/forum/19250939-post335.html
and it seems that I just embarrassed myself in, yet again, being unaware of changes, and being caught 'off guard'. Is that the goal is the way 'communication' addresses the client these days?
It's not a Delta in flyertalk issue. It is a delta in communication to clients issues. Who is accountable at Delta for this? (I actually do want to talk to that person, ideally before other cynical posts would take over the discussion)
#54
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Some acts are acts of willful omission.
#56
Join Date: May 2008
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There were no external notifications planned from what I'm told.
#58
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Program Changes and Termination
Delta and its program partners reserve the right to change program rules, benefits, regulations, Travel Awards, fees, mileage Award levels, and special offers at any time without notice.
Excerpt from: http://www.delta.com/skymiles/about_...ules/index.jsp
You've been :-:enhanced:-: and DL has absolutely no legal requirement to notify any of us/you that they changed the award mileage levels.
You can argue "why" but you won't get an answer to it straight from DL. It's their choice to piss off customers by not announcing the changes and then letting customers stew about it on community boards.
You also have to wonder why DL doesn't pre-announce these changes. If they want to get more miles off the books for each ticket booked why not announce it a month in advance? I'm willing to bet you'd find a lot of tickets booked in that 30 day ramp up period as everyone buys their tickets "on sale".
-RM
#59
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You also have to wonder why DL doesn't pre-announce these changes. If they want to get more miles off the books for each ticket booked why not announce it a month in advance? I'm willing to bet you'd find a lot of tickets booked in that 30 day ramp up period as everyone buys their tickets "on sale".