"Not Upgrade Eligible" on all flights?

Old Aug 30, 12, 3:53 pm
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Join Date: Sep 2000
Posts: 507
"Not Upgrade Eligible" on all flights?

Anyone else having this issue - DM status and all the flights I search for this weekend return as "Not Upgrade Eligible" it does not matter what city pair or aircraft. I can't figure out whats going on -
onic is offline  
Old Aug 30, 12, 4:04 pm
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Are you using delta.dumb, logged in, and NOT searching for an award ticket?
MSPeconomist is offline  
Old Aug 30, 12, 4:04 pm
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Old Aug 30, 12, 4:12 pm
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Seems to be (yet another) IT glitch. See the following threads:
dcline414 is offline  
Old Aug 30, 12, 7:02 pm
Join Date: Jun 2011
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PM level, same issue.
SteveMSflyer is offline  
Old Aug 30, 12, 7:12 pm
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How wonderful. Thank you DL.

stylo4444 is offline  
Old Aug 31, 12, 10:29 am
Join Date: Aug 2012
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It's definitely a website issue. I called Delta Skymiles Onesource to book my flight and complained about the website. She said that she had not heard any complaints about it until my call (?). She also suggested that I go back to the first screen and make sure the box was checked to "Request Upgrade". I didn't see any box on the first screen, but I do remember there being a checkbox at one time.

She booked my flight for me and I can see online that it has "Upgrade Requested" status.
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Old Aug 31, 12, 10:35 am
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We just had a long thread on this. Seems the problem is an IT glitch. Diamond line told me they had two meetings about it yesterday.

Strange part, after you complete your rez info, then all the flights will say they are Upgrade Eligible. Tried it yesterday for 2 t-cons and sure enough, it does work.
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Old Aug 31, 12, 10:49 am
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Same here, looking at a 5 seg MR and everything was showing not eligible
xolinlevh is offline  
Old Aug 31, 12, 11:56 am
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Buy yer tickets, it's ok and apparently they need some money to pay someone fix it or something like that.
slipbeer is offline  
Old Aug 31, 12, 12:12 pm
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My itins still look fine (Upgrade Requested on eligible flights).
LBJ is offline  
Old Aug 31, 12, 1:18 pm
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Happened to me when booking several trips yesterday afternoon. Once the trip was purchased, the "upgrade requested" appeared.
Of course, I quickly tabbed over to FlyerTalk to see if anyone else was encountering this
tnpackfan is offline  

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