FAQ: Upgrading with Delta and SkyMiles
#1
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
FAQ: Upgrading with Delta and SkyMiles
All,
Per a request in the FAQ: Delta Aircraft thread, I've assembled this thread.
Feel free to provide input so we can make this thread as useful as possible to new and veteran users.
Thanks,
robin
The threads below are frequently referenced WRT to this topic:
Upgrade Changes - The Definitive Thread
TATL Upgrades using Skymiles and SWUs on Air France/KLM
Using SkyMiles on SkyTeam & Other Partners Master Thread
http://www.flyertalk.com/forum/delta...nt-thread.html
http://www.flyertalk.com/forum/delta...alignment.html
http://www.flyertalk.com/forum/delta...-do-delta.html
Per a request in the FAQ: Delta Aircraft thread, I've assembled this thread.
Feel free to provide input so we can make this thread as useful as possible to new and veteran users.
Thanks,
robin
The threads below are frequently referenced WRT to this topic:
Upgrade Changes - The Definitive Thread
TATL Upgrades using Skymiles and SWUs on Air France/KLM
Using SkyMiles on SkyTeam & Other Partners Master Thread
http://www.flyertalk.com/forum/delta...nt-thread.html
http://www.flyertalk.com/forum/delta...alignment.html
http://www.flyertalk.com/forum/delta...-do-delta.html
Last edited by rwoman; Dec 31, 2013 at 4:47 am Reason: Updates
#2
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Basic Information on Upgrades
There are several types of upgrades on Delta and with SkyMiles:
- Complimentary Upgrades for Medallion members (Domestic (excluding Hawaii) and select North/South American destinations ONLY) LINK
- Systemwide Upgrades (SWU's) which can be selected as DM or PM Choice Benefits. (Domestic/International) LINK (NOTE: An SWU can be used for a companion on the same PNR/flights.)
- Mileage Upgrades (Domestic/International) LINK
- Same Day Paid Standby Upgrades (Domestic) LINK
- Upgrades on Air France and KLM via SWU or Mileage (International) - LINK
- Upgrades on SkyTeam partners
- Operational Upgrade (when pax booked in Y are moved to F/J at no additional cost due to an oversell in Y)
- Complimentary Upgrades for Medallion members (Domestic (excluding Hawaii) and select North/South American destinations ONLY) LINK
- Systemwide Upgrades (SWU's) which can be selected as DM or PM Choice Benefits. (Domestic/International) LINK (NOTE: An SWU can be used for a companion on the same PNR/flights.)
- Mileage Upgrades (Domestic/International) LINK
- Same Day Paid Standby Upgrades (Domestic) LINK
- Upgrades on Air France and KLM via SWU or Mileage (International) - LINK
- Upgrades on SkyTeam partners
- Operational Upgrade (when pax booked in Y are moved to F/J at no additional cost due to an oversell in Y)
Last edited by rwoman; Dec 31, 2013 at 4:48 am Reason: Updates
#3
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Domestic Upgrades
Unlimited Domestic Upgrades for Medallion Members:
Delta.com: LINK
The Medallion Benefits at a Glance provides details on the upgrade window for domestic upgrades.
In for domestic upgrades to process in advance, there must be RP/RU or OP/OU availability. Upgrades not processed at the gate will go on the airport list.
Upgrades using SWUs on Domestic Flights:
In order to use an SWU on domestic flights, a K fare or higher must be purchased. To get the upgrade in advance, RP or OP must be available.
Delta.com: Systemwide Upgrade Certificates
Upgrades using Mileage:
Delta Upgrade Awards
Same Day Paid Standby Upgrades:
The same-day standby upgrade option allows you to upgrade your flight for a small fee, provided space is available and your ticket is eligible. Eligible tickets are those ticket booked in K-class (or higher). For travel to/from Hawaii only, eligible fares include those booked in L, U and T classes. This option applies to specific flights and routings: Within North America; To/from Aruba, Bermuda, Grand Cayman (Cayman Islands), Montego Bay (Jamaica), Nassau (Bahamas), Providenciales (Turks and Caicos), Los Cabos (Mexico), San Juan (Puerto Rico), and St. Thomas (US Virgin Islands); Between Atlanta and Costa Rica, St. Maarten and St. Lucia; Between Cancun (Mexico)and Atlanta, Cincinnati, Detroit, Indianapolis, Memphis and Minneapolis
Delta.com: LINK
Domestic Upgrade Priority: (Thank you LedgeT - http://www.flyertalk.com/forum/delta...u-madness.html, LINK)
UP2A - DM desiring to use SWU
UP2B - PM desiring to use SWU
UP2 - Full Y medallion desiring comp upgrade
UP3D - DM desiring comp upgrade
UP3 - PM desiring comp upgrade
UP4 - GM desiring comp upgrade
UP5 - FO desiring comp upgrade
UP6 - Companion or AS/AF/KL elite desiring comp upgrade
UP7 - Psgr on award ticket booked in R/O and confirmed in coach
SBUP - Delta paid standby upgrade program
Complimentary Domestic Upgrades on Alaska Airlines:
From delta.com:
Related flyertalk Threads:
http://www.flyertalk.com/forum/delta...l#post15418711
http://www.flyertalk.com/forum/alask...es-thread.html
Delta.com: LINK
Your Medallion membership entitles you to enjoy unlimited complimentary upgrades, subject to availability, on most published economy fares on Delta and certain Delta-designated codeshare flights in North America within or between the United States (excluding Hawaii) and Bermuda, Canada, Central and South America (some exceptions), the Caribbean, and Mexico.
In for domestic upgrades to process in advance, there must be RP/RU or OP/OU availability. Upgrades not processed at the gate will go on the airport list.
Upgrades using SWUs on Domestic Flights:
In order to use an SWU on domestic flights, a K fare or higher must be purchased. To get the upgrade in advance, RP or OP must be available.
Delta.com: Systemwide Upgrade Certificates
Upgrades using Mileage:
Delta Upgrade Awards
Same Day Paid Standby Upgrades:
The same-day standby upgrade option allows you to upgrade your flight for a small fee, provided space is available and your ticket is eligible. Eligible tickets are those ticket booked in K-class (or higher). For travel to/from Hawaii only, eligible fares include those booked in L, U and T classes. This option applies to specific flights and routings: Within North America; To/from Aruba, Bermuda, Grand Cayman (Cayman Islands), Montego Bay (Jamaica), Nassau (Bahamas), Providenciales (Turks and Caicos), Los Cabos (Mexico), San Juan (Puerto Rico), and St. Thomas (US Virgin Islands); Between Atlanta and Costa Rica, St. Maarten and St. Lucia; Between Cancun (Mexico)and Atlanta, Cincinnati, Detroit, Indianapolis, Memphis and Minneapolis
Delta.com: LINK
Domestic Upgrade Priority: (Thank you LedgeT - http://www.flyertalk.com/forum/delta...u-madness.html, LINK)
UP2A - DM desiring to use SWU
UP2B - PM desiring to use SWU
UP2 - Full Y medallion desiring comp upgrade
UP3D - DM desiring comp upgrade
UP3 - PM desiring comp upgrade
UP4 - GM desiring comp upgrade
UP5 - FO desiring comp upgrade
UP6 - Companion or AS/AF/KL elite desiring comp upgrade
UP7 - Psgr on award ticket booked in R/O and confirmed in coach
SBUP - Delta paid standby upgrade program
Complimentary Domestic Upgrades on Alaska Airlines:
From delta.com:
Elite reciprocity privileges for Delta SkyMiles members and Alaska Airlines Mileage Plan members including priority boarding, priority check-in and seat assignments, and reciprocal upgrades for customers who have reached Platinum or Gold status in either airline’s frequent flier program.
http://www.flyertalk.com/forum/delta...l#post15418711
http://www.flyertalk.com/forum/alask...es-thread.html
Last edited by rwoman; Nov 4, 2013 at 3:02 pm Reason: Updated links
#4
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
International Upgrades
Upgrades using SWUs on International Flights:
SWU's require RP or OP availability for upgrades on Delta operated flights and O availability on AF/KL flights. SWU upgrades can occur in advance or at the gate.
Delta - using SWU's requires a Y, B, or M (YBM) fare.
Air France - One-way upgrade from Premium Voyageur when booked in S or W class to Business class. Valid for booking on and after June 01, 2011. This cannot be done on flights operated by the 747, which does not have a PV cabin.
For a detailed description of this process - LINK.
Current discussion on if this program is going away:
http://www.flyertalk.com/forum/delta...premium-w.html
KLM - One-way upgrade from published Economy fares in Y, B, M, or U class for "KL" coded flight operated by KLM (flight number starts with KL) or in Y, B, M class for "DL" coded flight operated by KLM (flight number starts with DL) to Business class.
AF/KL Thread: http://www.flyertalk.com/forum/delta...rance-klm.html
Delta.com: Systemwide Upgrade Certificates
flyertalk thread on using SWU's on AZ: http://www.flyertalk.com/forum/delta...z-flights.html
Mileage Upgrades:
Delta Upgrade Awards
Upgrades on SkyTeam Partners:
Upgrades on SkyTeam partners require full Y fares, require contacting Delta to request/process, and can only be with full Y class fares.
Related flyertalk thread:
http://www.flyertalk.com/forum/delta...m-partner.html
Operational Upgrades (OpUp):
OpUps are when passengers booked in Y are upgraded to F/J because Y is oversold.
http://www.flyertalk.com/forum/delta...ve-thread.html
http://www.flyertalk.com/forum/delta...up-vs-swu.html
Related Threads:
http://www.flyertalk.com/forum/delta...nt-thread.html
http://www.flyertalk.com/forum/delta...er-thread.html
SWU's require RP or OP availability for upgrades on Delta operated flights and O availability on AF/KL flights. SWU upgrades can occur in advance or at the gate.
Delta - using SWU's requires a Y, B, or M (YBM) fare.
Air France - One-way upgrade from Premium Voyageur when booked in S or W class to Business class. Valid for booking on and after June 01, 2011. This cannot be done on flights operated by the 747, which does not have a PV cabin.
For a detailed description of this process - LINK.
Current discussion on if this program is going away:
http://www.flyertalk.com/forum/delta...premium-w.html
KLM - One-way upgrade from published Economy fares in Y, B, M, or U class for "KL" coded flight operated by KLM (flight number starts with KL) or in Y, B, M class for "DL" coded flight operated by KLM (flight number starts with DL) to Business class.
AF/KL Thread: http://www.flyertalk.com/forum/delta...rance-klm.html
Delta.com: Systemwide Upgrade Certificates
flyertalk thread on using SWU's on AZ: http://www.flyertalk.com/forum/delta...z-flights.html
Mileage Upgrades:
Delta Upgrade Awards
Upgrades on SkyTeam Partners:
Upgrades on SkyTeam partners require full Y fares, require contacting Delta to request/process, and can only be with full Y class fares.
Related flyertalk thread:
http://www.flyertalk.com/forum/delta...m-partner.html
Operational Upgrades (OpUp):
OpUps are when passengers booked in Y are upgraded to F/J because Y is oversold.
http://www.flyertalk.com/forum/delta...ve-thread.html
http://www.flyertalk.com/forum/delta...up-vs-swu.html
Related Threads:
http://www.flyertalk.com/forum/delta...nt-thread.html
http://www.flyertalk.com/forum/delta...er-thread.html
Last edited by rwoman; Nov 4, 2013 at 3:03 pm Reason: Updating links
#6
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
Consolidating and verifying some of the info in this thread: http://www.flyertalk.com/forum/delta...u-madness.html would be great. Knowing how to properly request an SWU be applied when there is no G/Z inventory, as well as knowing how it should look in a res, etc is very useful. Seems that they are often incorrectly put into the system by a phone agent causing the traveler to be lower on the gate UG list than they should be.
#7
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
#8
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Consolidating and verifying some of the info in this thread: http://www.flyertalk.com/forum/delta...u-madness.html would be great.
#9
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
#10
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Don't forget SkyTeam upgrades with DL miles on other carriers. Not available for IFC or for all SkyTeam partners. You call DL to do it. Full Y (not just any Y) fares can be required, for example on KE, where DL's blackout dates also seem to apply as this is considered to be an upgrade award.
#13
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
Looks good, for AF/KLM UG's not sure if you want to keep it in the TATL KL/AF thread or put it in the leading posts here, but make sure to talk about availability of O class and how to find it (EF and/or airfrance.us or klm.com).
Other things to mention about AF/KLM:
1. No waitlisting as you can for DL Z class
2. Must be done 24 hours prior
3. Supposedly only TATL Ug's, i.e. no intra-Europe (though YMMV)
4. I think AF doesn't allow 747 Ug's
Other things to mention about AF/KLM:
1. No waitlisting as you can for DL Z class
2. Must be done 24 hours prior
3. Supposedly only TATL Ug's, i.e. no intra-Europe (though YMMV)
4. I think AF doesn't allow 747 Ug's
#14
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
It's by no means a definitive guide to SWU's, but I feel it still useful information to add that many could benefit from.
I would think the info on SWU use would be along the lines of:
fares eligible for SWU use
inventory bucket needed for the SWU to process instantly
what happens if there is no z/g is available
how to tell if the agent inputed your swu request properly
using swu's for international flights
using swu's on partner airlines
Last edited by roknroll; Aug 3, 2012 at 2:38 pm
#15
Join Date: Jan 2010
Location: Boston, MA
Programs: DL Diamond, HHonors Diamond, National Executive Elite
Posts: 2,362