Seating/Upgrade mess on DL 975 yesterday
May 21, 2012, 8:49 am
#1
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Seating/Upgrade mess on DL 975 yesterday
Was on a F ticket as a result of a bump on my MEM-LAX return trip on Sunday. First is pretty well filled up when GA comes aboard and tells the FA he needs to move 4 people from F back to Y. FA says "Good luck"...
I couldn't hear what the GA was telling people, but got the impression he had cleared the upgrade list too early and some paid F pax showed up unexpectedly. Most of the upgraded pax took it pretty much in stride except for 1D, a Plat wearing a cast on his left foot. He was irate and started to take it out on the FA, since the GA had already gone back up the jetway. The FA told him to take it up with the GA, so he started back up the jetway. He and GA show up a couple of minutes later and the GA is telling him to go to 12C. He finally heads aft, all the time sputtering "I'm a Platinum".
New F pax get settled and GA discovers there are still 2 empty seats in F, so he moves a Diamond up and then here comes foot-cast-boy. GA tells him to just sit in 3A, so finally he shut up.
Anyone know how this could have happened? Maybe the GA/s system was telling him those 4 F pax wouldn't make the connection, but they managed? It was a fairly ugly situation for a couple of minutes.
I couldn't hear what the GA was telling people, but got the impression he had cleared the upgrade list too early and some paid F pax showed up unexpectedly. Most of the upgraded pax took it pretty much in stride except for 1D, a Plat wearing a cast on his left foot. He was irate and started to take it out on the FA, since the GA had already gone back up the jetway. The FA told him to take it up with the GA, so he started back up the jetway. He and GA show up a couple of minutes later and the GA is telling him to go to 12C. He finally heads aft, all the time sputtering "I'm a Platinum".
New F pax get settled and GA discovers there are still 2 empty seats in F, so he moves a Diamond up and then here comes foot-cast-boy. GA tells him to just sit in 3A, so finally he shut up.
Anyone know how this could have happened? Maybe the GA/s system was telling him those 4 F pax wouldn't make the connection, but they managed? It was a fairly ugly situation for a couple of minutes.
Last edited by dd992emo; May 21, 2012 at 9:25 am
May 21, 2012, 8:58 am
#2
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From the new delta glitch culture thread:
Was TH on this flight with a missed upgrade? 
From now on, I suggest everyone sit in the first open FC seat you see. If confronted, just tell the FA that it is a glitch on their side and it is your seat. Don't have a Crown Room/skyclub membership? Just walk in and say you have a membership, but it just must be a glitch. Get drunk and actafool? Glitch. I see a lot of glitches in my future.
May 21, 2012, 9:18 am
#3
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to the GA for clearing ahead of time if paid F were inbound.
May 21, 2012, 1:00 pm
#6
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For four seats, how many rows of FC were there on the aircraft that was used. It could have been a swap to a reconfigured A320 when the seat maps still showed the old version with 16 FC.
Sometimes DL cancels reservations and rebooks people that DL believes might miss the connection due to a delay. If they show up, especially with an F ticket or even an upgrade with instruments as an elite, the GA is likely to boot the last folks according to priority that were upgraded at the gate back to coach.
It's disgusting that cast boy's tantrum got him into the last FC seat. If there was a DM ultimately sitting in coach, I hope they complain. The GA could be in trouble for pandering to someone screaming that they're PM because it might be very obvious to anyone knowing the rules that the jerk should not have been next on the list. This is where the GA needs some backbone to follow the rules rather than making it easier by giving in to a demanding passenger. I'm not at all advocating retaliation by the GA, just follow the rules and give that last FC seat to the proper next person on the list.
Sometimes DL cancels reservations and rebooks people that DL believes might miss the connection due to a delay. If they show up, especially with an F ticket or even an upgrade with instruments as an elite, the GA is likely to boot the last folks according to priority that were upgraded at the gate back to coach.
It's disgusting that cast boy's tantrum got him into the last FC seat. If there was a DM ultimately sitting in coach, I hope they complain. The GA could be in trouble for pandering to someone screaming that they're PM because it might be very obvious to anyone knowing the rules that the jerk should not have been next on the list. This is where the GA needs some backbone to follow the rules rather than making it easier by giving in to a demanding passenger. I'm not at all advocating retaliation by the GA, just follow the rules and give that last FC seat to the proper next person on the list.
May 21, 2012, 1:13 pm
#7
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I am a bit surprised that the pax moved back to FC (unless in a Y middle/window seat where there wasn't enough room). Assuming they had a bulkhead Y seat, then lost it when upgraded, I would be upset about that too.
I'd direct the anger toward DL's screw up, not the reaction. If not for the upgrade processing error, no one would have room to complain here.
May 21, 2012, 1:18 pm
#9
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For four seats, how many rows of FC were there on the aircraft that was used. It could have been a swap to a reconfigured A320 when the seat maps still showed the old version with 16 FC.
Sometimes DL cancels reservations and rebooks people that DL believes might miss the connection due to a delay. If they show up, especially with an F ticket or even an upgrade with instruments as an elite, the GA is likely to boot the last folks according to priority that were upgraded at the gate back to coach.
It's disgusting that cast boy's tantrum got him into the last FC seat. If there was a DM ultimately sitting in coach, I hope they complain. The GA could be in trouble for pandering to someone screaming that they're PM because it might be very obvious to anyone knowing the rules that the jerk should not have been next on the list. This is where the GA needs some backbone to follow the rules rather than making it easier by giving in to a demanding passenger. I'm not at all advocating retaliation by the GA, just follow the rules and give that last FC seat to the proper next person on the list.
Sometimes DL cancels reservations and rebooks people that DL believes might miss the connection due to a delay. If they show up, especially with an F ticket or even an upgrade with instruments as an elite, the GA is likely to boot the last folks according to priority that were upgraded at the gate back to coach.
It's disgusting that cast boy's tantrum got him into the last FC seat. If there was a DM ultimately sitting in coach, I hope they complain. The GA could be in trouble for pandering to someone screaming that they're PM because it might be very obvious to anyone knowing the rules that the jerk should not have been next on the list. This is where the GA needs some backbone to follow the rules rather than making it easier by giving in to a demanding passenger. I'm not at all advocating retaliation by the GA, just follow the rules and give that last FC seat to the proper next person on the list.
May 21, 2012, 1:26 pm
#10
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May 21, 2012, 1:29 pm
#11
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This sounds like FO behavior to me.
May 21, 2012, 1:47 pm
#13
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For four seats, how many rows of FC were there on the aircraft that was used. It could have been a swap to a reconfigured A320 when the seat maps still showed the old version with 16 FC.
Sometimes DL cancels reservations and rebooks people that DL believes might miss the connection due to a delay. If they show up, especially with an F ticket or even an upgrade with instruments as an elite, the GA is likely to boot the last folks according to priority that were upgraded at the gate back to coach.
It's disgusting that cast boy's tantrum got him into the last FC seat. If there was a DM ultimately sitting in coach, I hope they complain. The GA could be in trouble for pandering to someone screaming that they're PM because it might be very obvious to anyone knowing the rules that the jerk should not have been next on the list. This is where the GA needs some backbone to follow the rules rather than making it easier by giving in to a demanding passenger. I'm not at all advocating retaliation by the GA, just follow the rules and give that last FC seat to the proper next person on the list.
Sometimes DL cancels reservations and rebooks people that DL believes might miss the connection due to a delay. If they show up, especially with an F ticket or even an upgrade with instruments as an elite, the GA is likely to boot the last folks according to priority that were upgraded at the gate back to coach.
It's disgusting that cast boy's tantrum got him into the last FC seat. If there was a DM ultimately sitting in coach, I hope they complain. The GA could be in trouble for pandering to someone screaming that they're PM because it might be very obvious to anyone knowing the rules that the jerk should not have been next on the list. This is where the GA needs some backbone to follow the rules rather than making it easier by giving in to a demanding passenger. I'm not at all advocating retaliation by the GA, just follow the rules and give that last FC seat to the proper next person on the list.
To be fair to footcastboy, he could have been the next person on the UG list after the Diamond. I really don't know and the GA seemed very confused. FCB was a bit of a whiner, though...
May 21, 2012, 5:24 pm
#14
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May 21, 2012, 6:15 pm
#15
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