Here we go again: Award price miles increase when I move from select to 'book'
Apr 13, 2012, 6:46 am
#47
Join Date: Jun 2011
Location: GSO
Programs: DL PM, Hilton Diamond
Posts: 424
Even better! Are you thinking of making any more changes, or are you ready to for people to help spread it?
Do you want to include any detail in the description about how long you've been having issues/how long they've been 'working' on a fix? (i.e., how long have they been working on those improvements mentioned @ http://www.delta.com/skymiles/about_...ates/index.jsp and how long should customers be expected to wait?)
Do you want to include any detail in the description about how long you've been having issues/how long they've been 'working' on a fix? (i.e., how long have they been working on those improvements mentioned @ http://www.delta.com/skymiles/about_...ates/index.jsp and how long should customers be expected to wait?)
Apr 13, 2012, 7:29 am
#48
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
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Hmm... looks like because of the copyright on the music, syndication is not allowed. So it's either find some other music, or accept the fact that it won't play on mobile devices.
Apr 13, 2012, 7:45 am
#49
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
(http://www.youtube.com/watch?v=zQf2TiwBFHo)
Apr 13, 2012, 7:51 am
#50
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
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That one might actually be usable. The song I used is copyrighted too. In many cases, copyrighted music is allowed by content owners to remain embedded in YouTube videos, but with certain restrictions on syndication, and with ads showing and a link to Amazon or iTunes to purchase the song.
That one doesn't look like it has matched 3rd party content, whereas mine did.
That one doesn't look like it has matched 3rd party content, whereas mine did.
Apr 13, 2012, 10:06 am
#51
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
Okay folks, version 2 is up. Let me know what you think. The old one is still up too.
http://www.youtube.com/watch?v=GHDfkI6NNW8
This one should be iPad compatible too.
http://www.youtube.com/watch?v=GHDfkI6NNW8
This one should be iPad compatible too.
I particularly enjoy the music... it is very agitating.
Now, how do you make this go viral?
Apr 13, 2012, 10:14 am
#52
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
Even better! Are you thinking of making any more changes, or are you ready to for people to help spread it?
Do you want to include any detail in the description about how long you've been having issues/how long they've been 'working' on a fix? (i.e., how long have they been working on those improvements mentioned @ http://www.delta.com/skymiles/about_...ates/index.jsp and how long should customers be expected to wait?)
Do you want to include any detail in the description about how long you've been having issues/how long they've been 'working' on a fix? (i.e., how long have they been working on those improvements mentioned @ http://www.delta.com/skymiles/about_...ates/index.jsp and how long should customers be expected to wait?)
When were we told that the award calendar was not working the way they wanted it to, and they would be fixing it?
Long before May 2010, IIRC.
Apr 13, 2012, 10:31 am
#53
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
# 55 Jeff Robertson Says:
October 21st, 2008 at 4:38 pm
Hey everyone,
Thank you for taking the time to give our new Award redemption structure a try. Your feedback is invaluable, and we really do want to hear it – the positive and the negative. We’re listening.
...We also recognize that some of you have encountered technology issues while searching for or booking Award Travel. We’re working hard to make the delta.com experience customer-focused and customer-friendly. Our technology team is aware of the issues and is working quickly to correct them.
Apr 13, 2012, 10:35 am
#54
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
There's this chestnut from Slippery Jeff. Apparently DL has been quickly working on this issue for 4 1/2 years. Glad that it's a management priority.
# 55 Jeff Robertson Says:
October 21st, 2008 at 4:38 pm
Hey everyone,
Thank you for taking the time to give our new Award redemption structure a try. Your feedback is invaluable, and we really do want to hear it – the positive and the negative. We’re listening.
...We also recognize that some of you have encountered technology issues while searching for or booking Award Travel. We’re working hard to make the delta.com experience customer-focused and customer-friendly. Our technology team is aware of the issues and is working quickly to correct them.
# 55 Jeff Robertson Says:
October 21st, 2008 at 4:38 pm
Hey everyone,
Thank you for taking the time to give our new Award redemption structure a try. Your feedback is invaluable, and we really do want to hear it – the positive and the negative. We’re listening.
...We also recognize that some of you have encountered technology issues while searching for or booking Award Travel. We’re working hard to make the delta.com experience customer-focused and customer-friendly. Our technology team is aware of the issues and is working quickly to correct them.
But, they did change the color scheme a few times in the interim.
Apr 13, 2012, 10:36 am
#55
Join Date: Jun 2011
Location: GSO
Programs: DL PM, Hilton Diamond
Posts: 424
There's this chestnut from Slippery Jeff. Apparently DL has been quickly working on this issue for 4 1/2 years. Glad that it's a management priority.
# 55 Jeff Robertson Says:
October 21st, 2008 at 4:38 pm
Hey everyone,
Thank you for taking the time to give our new Award redemption structure a try. Your feedback is invaluable, and we really do want to hear it – the positive and the negative. We’re listening.
...We also recognize that some of you have encountered technology issues while searching for or booking Award Travel. We’re working hard to make the delta.com experience customer-focused and customer-friendly. Our technology team is aware of the issues and is working quickly to correct them.
# 55 Jeff Robertson Says:
October 21st, 2008 at 4:38 pm
Hey everyone,
Thank you for taking the time to give our new Award redemption structure a try. Your feedback is invaluable, and we really do want to hear it – the positive and the negative. We’re listening.
...We also recognize that some of you have encountered technology issues while searching for or booking Award Travel. We’re working hard to make the delta.com experience customer-focused and customer-friendly. Our technology team is aware of the issues and is working quickly to correct them.
Apr 13, 2012, 11:09 am
#56
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 844
The video is freakin' brilliant! I agree with Ascii's suggestion of embedding the quote from Jeff R. at the end to call out the ridiculousness even further...
Well done!!!!
Well done!!!!
Apr 13, 2012, 11:28 am
#57
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
+1. For sure should do that, to show that Dullta is well aware of the problem and is "working hard" to resolve it - for years and years.
Apr 13, 2012, 11:48 am
#58
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 844
You could also quote Richard Anderson's welcome video: "He built our airline on a foundation of honesty, integrity, and mutual respect." You decide whether the award pricing illustrated in the video fits that goal...
Apr 13, 2012, 5:21 pm
#60
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Love the youtube video, we need to start tweeting and linking the video to get tons of views. Time to go viral and get the truth out.
We should tweet it to @DLAssist too...
We should tweet it to @DLAssist too...
Last edited by mnredfox; Apr 13, 2012 at 5:26 pm