Mediocre Lounges
Apr 10, 2012, 1:54 am
#1
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Original Poster
Join Date: Apr 2010
Location: PVD and BKK
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Posts: 162
Mediocre Lounges
Flew DL last night Atl to AMS. I was in economy and mediocre service as usual and this was after spending time in the joke of a Lounge in Terminal E. no seats at 330pm a ten minute wait in line to get a soda and the usual joke selection of snacks.
Contrast that with the KLM lounge I am now in. Plenty of seats, excellent selection of foods including meats and cheeses, soup, bread and rolls, pastries and get your own drinks.
Don't the executives of DL travel and see what a joke their lounges are.
Really DL if you want to be a world class airline start acting like it. That also means having your FA get off their a--- during a flight and serve water and drinks. Last night I never saw a FA for 5 hours between dinner and snack.
Contrast that with the KLM lounge I am now in. Plenty of seats, excellent selection of foods including meats and cheeses, soup, bread and rolls, pastries and get your own drinks.
Don't the executives of DL travel and see what a joke their lounges are.
Really DL if you want to be a world class airline start acting like it. That also means having your FA get off their a--- during a flight and serve water and drinks. Last night I never saw a FA for 5 hours between dinner and snack.
Apr 10, 2012, 4:57 am
#2
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Gold, MR Lifetime Gold
Posts: 7,002
Airlines like QR pride themselves with the level of service they offer. DL is improving their hard product, they are very aggressively pushing Amex, they have a vast network and are ok in terms of price (when compared to their direct competition).
If you are displeased with the lounges and the level of service, you have the option of writing to DL about it.
Apr 10, 2012, 5:59 am
#3
Join Date: Jul 2009
Location: Houston
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If you are displeased with the lounges and the level of service, you have the option of writing to DL about it.
Apr 10, 2012, 6:23 am
#4
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
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While most of the lounges in the DL system have become overcrowded day care centers for adults, the one in E is perhaps the worst because of what happened there. Delta took one of their best clubs in the systems (the old E club) and destroyed it completely. I will not go in that club, its much more comfortable to find a quiet area at one of the unused gates.
Apr 10, 2012, 6:44 am
#5
Join Date: Dec 2010
Location: SE USA
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Posts: 2,020
I remember when E has really good food, but now it just gets the standard SC fare.
If you compare a DL lounge to the AMS KLM lounge, the biggest difference in my opinion is the food. It would really not take much to upgrade the food in the SC, at least for INTL flights in gateway cities. It is an embarrassment.
Overcrowding is a different story and harder to fix. When I was in AMS a couple of weeks ago the lounge was every bit as packed as a DL lounge; in fact, the line to get in the lounge was 10 minutes long. At least no one put their feet on the tables!
If you really want to see a nice spread, try the Virgin lounge in SYD (domestic).
If you compare a DL lounge to the AMS KLM lounge, the biggest difference in my opinion is the food. It would really not take much to upgrade the food in the SC, at least for INTL flights in gateway cities. It is an embarrassment.
Overcrowding is a different story and harder to fix. When I was in AMS a couple of weeks ago the lounge was every bit as packed as a DL lounge; in fact, the line to get in the lounge was 10 minutes long. At least no one put their feet on the tables!
If you really want to see a nice spread, try the Virgin lounge in SYD (domestic).
Apr 10, 2012, 7:04 am
#6
Join Date: Jul 2006
Location: Chicago
Programs: UA 1K, HH Diamond
Posts: 2,055
Do you think part of the issue is that there are too many Americans who who would simply make a mockery of skyclub real food offerings by taking massive portions and/or then sneaking additional amounts to take out of the club?
I see that happening in America but not Europe so much...perhaps when Delta offered real food in E club there were some who were simply abusing the amount of food they would take?
In any case, I still think Delta should offer real food in its clubs...
I see that happening in America but not Europe so much...perhaps when Delta offered real food in E club there were some who were simply abusing the amount of food they would take?
In any case, I still think Delta should offer real food in its clubs...
Apr 10, 2012, 7:51 am
#8
Join Date: Dec 2010
Location: The District
Programs: DL,AA SPG Plat
Posts: 352
Mediocrity is what the US domestic market demands. Would you rather have very affordable air travel or expensive travel with all the bells and whistles. We love to complain on this forum about the decreasing lack of free upgrades at the same time we complain about the level of service. Do you see the disconnect? If you want food on the skyclub than you will need to fundamentally change the attitude of most Americans.
Apr 10, 2012, 8:08 am
#10
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543
Unfortunately, I suspect this probably would happen.
Apr 10, 2012, 8:11 am
#11
Join Date: Mar 2010
Location: Whatever Hotel I'm in
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Posts: 459
Why not? When we lower our expectations we end up wth a lower level of service.
Overall we should demand a higher level of service, then even when the provider falls short of expectations we should be left with a level higher than before.
I'm in sales and my company would never give me a sales budget they thought I could easily reach.
Why should we lower our expectations because it's an US airline?
Overall we should demand a higher level of service, then even when the provider falls short of expectations we should be left with a level higher than before.
I'm in sales and my company would never give me a sales budget they thought I could easily reach.
Why should we lower our expectations because it's an US airline?
Apr 10, 2012, 8:29 am
#12
Join Date: Mar 2006
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Apr 10, 2012, 8:30 am
#13
FlyerTalk Evangelist
Join Date: Jun 2001
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Remind me again: On what airlines can a passenger confirm a UA upgrade instrument on a partner-operated intercontinental flight at time of purchase? How about for AA SWUs? (That one I know: it's the null set.)
Apr 10, 2012, 8:41 am
#15
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,033
While most of the lounges in the DL system have become overcrowded day care centers for adults, the one in E is perhaps the worst because of what happened there. Delta took one of their best clubs in the systems (the old E club) and destroyed it completely. I will not go in that club, its much more comfortable to find a quiet area at one of the unused gates.
Why does anyone go there? I've edged in to use the free wifi when I needed a larger screen than my phone provides, but never venture beyond the front desk. What a zoo! Yes, the old biz lounge was great, and even the old Crown Room was ok.