blug

Your words are very misleading. They sound like they used to be active, honest and straight, but people simply kept bashing them for no reason other than that those people are evil.

Maybe you can give us some examples that DL was straight with FT? Do you mean sth like "this is a difficult decision, but a right one"? Or did they usually communicate with us about the negative changes, such as award chart, voucher etc., so that we would know what was going on? And what about they kept ignoring the problems of the award calendar?

Sez_Who

Ain't gonna happen. There are far too many here who prefer to post petty, sarcastic, irresponsible, rude comments that guarantees DL will see us as nothing more than entitled children.

Not to pick on anyone but how many comments like this would it take for you to feel a little resentful if they were talking about you?

MSPeconomist

This doesn't really illustrate that M fares vary significantly. On some dates, M inventory is not available, in fact the plane appears pretty sold out, and only C is available. For the other two sets of dates, the difference between the M fares is not very much. I suspect this is due to some year round day of week differentials which appear frequently on relatively unrestricted international fares.

Ti22

Or, analogies turned into the butt of jokes? Ham Sandwich anyone? I laughed too and see the irony of what was being discussed at the meeting but I keep that chuckle to myself, in private.

Here's some advice - when you want the desireable girl/guy to pay attention, you must be somewhat calm and cool. Do not throw a tantrum because they won't talk to you! And don't insult the one you want something from...

dcline414

I think most companies can take a joke and can laugh at a parody of themselves. I know when NBC was owned by GE that at least one other GE business unit hired the cast from 'The Office' and paid them do make a parody video of their business for a national meeting...

I thought this thread could use a bit of levity, put perhaps I was wrong?

blug

If a company representative comes here and throws nonsense such as "We decided to do T-72 because many people booked award and never used it", which obviously makes no sense and sounds very much like a poor excuse for them to seize our miles, can we question them? Please tell us we can.

As far as I remembered, there were very few, if any, personal attacks towards DL representatives. Most people were discussing the topics being discussed.

blug

Exactly. Why are there much fewer "nasty" people on the AA, UA, and the former NW forums? Is it because for some strange reason, DL flyers are more evil?

bubbashow

Go back to that thread (t-72) and read the posts. My point rests on that. If you can't see the problem, reference what you just quoted from me.

If I worked for DL, I would not engage this forum again. It is a no-win because of the immaturity and the lack of professionalism. Jeff Robertson is a Vice President of a multi-billion dollar corporation. Whether you like him, or not, he is very good at what he does and it took a lot of hard work, intelligence, and success to get where he is. If you were in his position, would you respond (or ever want to engage) posts that start with "how come", and then descend from hillbilly vernacular to outright insults?

blug

Well, as much as I hate some of DL's behaviors and policies, I don't think they are as easily annoyed as you think... If a company as large as DL can't even tolerate such a small joke, they shouldn't be running their business.

StayingHomeIsBetter

There were a lot of expressions of disappointment at the fact the DL chose not to engage in a tangible 2-way dialog, but I agree with you, not much vitriol.

Perhaps some have a too-low pain threshold for what they view as insulting.

And, please note, that we only have the expressed assumptions (albeit, repeated ad naseum) of a handful of non-DL folks here presuming that DL reps are morbidly insulted and, therefore, choose not to engage here... now, would that be transference or projection? Can we have a little help here from a psychologist?

An equally valid explanation would be that DL management have made up their minds and aren't looking for input.

bubbashow

An equally valid explanation would be that DL management have made up their minds and aren't looking for input.

Stayinghome and I actually agree. While I could see why DL wouldn't want to engage because of risk of insult, I think your point is just as valid!

canadatosiberia

This is the most likely scenario - they made a decision, and now it is our baby to deal with. As you can see by my signature, I have dealt with it... If I make FO this year, then I will be lucky.

AA_EXP09

There's no point in purchasing anything except the lowest fare unless you want to use SWU or sit in C.
And, with GDS access, I always try and get as close to MPM as possible and use my ticketed point deductions.

ConciergeBrandon

This ^

TrojanTraveler

To anyone from Delta who is monitoring:

As someone who has been flying Delta for decades, had top or next to top status for most of those years and sitting on millions of miles, I really hope you have thought through the different initiatives that you may be considering (and are being speculated upon here). My fare class/class of service purchases are across the board, so I've no idea how the specifics of any proposal will actually impact me. However, while in recent years there have been improvements in parts of Delta, there have been many negative changes to the Skymiles program. Each one may be annoying and unfortunate, but, and especially given the current (temporary) situations at UA and AA, have not been enough to get me to leave.

But, there is a tipping point, and I don't think I'm alone in that some of the changes speculated here could be the tipping point for many. It wouldn't happen right away, but as UA and AA get their act together and, overall, have a better alternative, you may be severely damaging the loyalty on which I would suspect a solid part of your business model rests.