Skymiles Change Rumor?
#796
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
Maybe you can give us some examples that DL was straight with FT? Do you mean sth like "this is a difficult decision, but a right one"? Or did they usually communicate with us about the negative changes, such as award chart, voucher etc., so that we would know what was going on? And what about they kept ignoring the problems of the award calendar?
#797
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
Not to pick on anyone but how many comments like this would it take for you to feel a little resentful if they were talking about you?
#798
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
Not only does DL change the price of M fares, it also makes them disappear.
I just took a look at 3 itineraries, all (non-stop) TLV-JFK-TLV:
The first leaves on April 8 (it gets into JFK on Easter Monday, when many businesses are closed) and returns on April 13 (arriving in TLV on Saturday, when everything is closed). Price for M fare: $2618.60.
The second leaves on April 16 (Monday) and returns on April 22 (the following Monday). No M fares are offered. The lowest available price is C at $4809.
However, if you want to leave TLV two days later (April 18 -- Wednesday), meaning that there are only two business days left in the week, and stay until April 25 (arriving on Thursday afternoon, giving you only 1 Israeli business day), M is available at $2543.00.
In short, reasonable M fares can be had, but you have to look for the days when businessmen don't want to travel.
I just took a look at 3 itineraries, all (non-stop) TLV-JFK-TLV:
The first leaves on April 8 (it gets into JFK on Easter Monday, when many businesses are closed) and returns on April 13 (arriving in TLV on Saturday, when everything is closed). Price for M fare: $2618.60.
The second leaves on April 16 (Monday) and returns on April 22 (the following Monday). No M fares are offered. The lowest available price is C at $4809.
However, if you want to leave TLV two days later (April 18 -- Wednesday), meaning that there are only two business days left in the week, and stay until April 25 (arriving on Thursday afternoon, giving you only 1 Israeli business day), M is available at $2543.00.
In short, reasonable M fares can be had, but you have to look for the days when businessmen don't want to travel.
#799
Join Date: Sep 2011
Location: Wherever I happen to be....
Programs: DL EOS...
Posts: 1,111
Ain't gonna happen. There are far too many here who prefer to post petty, sarcastic, irresponsible, rude comments that guarantees DL will see us as nothing more than entitled children.
Not to pick on anyone but how many comments like this would it take for you to feel a little resentful if they were talking about you?
Not to pick on anyone but how many comments like this would it take for you to feel a little resentful if they were talking about you?
Here's some advice - when you want the desireable girl/guy to pay attention, you must be somewhat calm and cool. Do not throw a tantrum because they won't talk to you! And don't insult the one you want something from...
#800
Join Date: Aug 2011
Location: ATL
Programs: Delta GM, Marriott Platinum, Hertz 5*
Posts: 2,530
Not to pick on anyone but how many comments like this would it take for you to feel a little resentful if they were talking about you?
I thought this thread could use a bit of levity, put perhaps I was wrong?
#801
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
As far as I remembered, there were very few, if any, personal attacks towards DL representatives. Most people were discussing the topics being discussed.
#802
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
Exactly. Why are there much fewer "nasty" people on the AA, UA, and the former NW forums? Is it because for some strange reason, DL flyers are more evil?
#803
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
If a company representative comes here and throws nonsense such as "We decided to do T-72 because many people booked award and never used it", which obviously makes no sense and sounds very much like a poor excuse for them to seize our miles, can we question them? Please tell us we can.
As far as I remembered, there were very few, if any, personal attacks towards DL representatives. Most people were discussing the topics being discussed.
As far as I remembered, there were very few, if any, personal attacks towards DL representatives. Most people were discussing the topics being discussed.
If I worked for DL, I would not engage this forum again. It is a no-win because of the immaturity and the lack of professionalism. Jeff Robertson is a Vice President of a multi-billion dollar corporation. Whether you like him, or not, he is very good at what he does and it took a lot of hard work, intelligence, and success to get where he is. If you were in his position, would you respond (or ever want to engage) posts that start with "how come", and then descend from hillbilly vernacular to outright insults?
#804
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
Not to pick on anyone but how many comments like this would it take for you to feel a little resentful if they were talking about you?
Originally Posted by dcline414
If you wish to purchase a $7 beverage or $5 snack that cost Delta $0.50, please ring your call button. However we can only accept Delta branded AmEx cards for payment, so you will find an application in the seatback in front of you if you do not yet have one.
#805
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
If a company representative comes here and throws nonsense such as "We decided to do T-72 because many people booked award and never used it", which obviously makes no sense and sounds very much like a poor excuse for them to seize our miles, can we question them? Please tell us we can.
As far as I remembered, there were very few, if any, personal attacks towards DL representatives. Most people were discussing the topics being discussed.
As far as I remembered, there were very few, if any, personal attacks towards DL representatives. Most people were discussing the topics being discussed.
Perhaps some have a too-low pain threshold for what they view as insulting.
And, please note, that we only have the expressed assumptions (albeit, repeated ad naseum) of a handful of non-DL folks here presuming that DL reps are morbidly insulted and, therefore, choose not to engage here... now, would that be transference or projection? Can we have a little help here from a psychologist?
An equally valid explanation would be that DL management have made up their minds and aren't looking for input.
#806
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
An equally valid explanation would be that DL management have made up their minds and aren't looking for input.
Stayinghome and I actually agree. While I could see why DL wouldn't want to engage because of risk of insult, I think your point is just as valid!
#807
Join Date: Jan 2011
Location: YQR
Programs: Aeroplan - E75, Delta Sky Miles - Silver, HHonors - Gold, Club Carlson Silver
Posts: 561
This is the most likely scenario - they made a decision, and now it is our baby to deal with. As you can see by my signature, I have dealt with it... If I make FO this year, then I will be lucky.
#808
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
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maybe more like 75% but I get your point.
^^ I'm been saying this ever since us NW folk were dumped into this forum
Then nothing is going to change with that attitude. I for one, wish we could do more to foster their thinking that we are not mostly sLUTs and gamers.
^^ I'm been saying this ever since us NW folk were dumped into this forum
Then nothing is going to change with that attitude. I for one, wish we could do more to foster their thinking that we are not mostly sLUTs and gamers.
And, with GDS access, I always try and get as close to MPM as possible and use my ticketed point deductions.
#810
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
To anyone from Delta who is monitoring:
As someone who has been flying Delta for decades, had top or next to top status for most of those years and sitting on millions of miles, I really hope you have thought through the different initiatives that you may be considering (and are being speculated upon here). My fare class/class of service purchases are across the board, so I've no idea how the specifics of any proposal will actually impact me. However, while in recent years there have been improvements in parts of Delta, there have been many negative changes to the Skymiles program. Each one may be annoying and unfortunate, but, and especially given the current (temporary) situations at UA and AA, have not been enough to get me to leave.
But, there is a tipping point, and I don't think I'm alone in that some of the changes speculated here could be the tipping point for many. It wouldn't happen right away, but as UA and AA get their act together and, overall, have a better alternative, you may be severely damaging the loyalty on which I would suspect a solid part of your business model rests.
As someone who has been flying Delta for decades, had top or next to top status for most of those years and sitting on millions of miles, I really hope you have thought through the different initiatives that you may be considering (and are being speculated upon here). My fare class/class of service purchases are across the board, so I've no idea how the specifics of any proposal will actually impact me. However, while in recent years there have been improvements in parts of Delta, there have been many negative changes to the Skymiles program. Each one may be annoying and unfortunate, but, and especially given the current (temporary) situations at UA and AA, have not been enough to get me to leave.
But, there is a tipping point, and I don't think I'm alone in that some of the changes speculated here could be the tipping point for many. It wouldn't happen right away, but as UA and AA get their act together and, overall, have a better alternative, you may be severely damaging the loyalty on which I would suspect a solid part of your business model rests.