Help with Delta and downgrade?
Aug 30, 2012, 12:15 pm
#46
Join Date: Aug 2001
Location: Erie, CO USA
Programs: UA, Marriott, Starwood, et al
Posts: 1,559
I finally got around to calling and asking. First agent told me I could cancel without penalty due to the downgrade, but he would have to transfer me to another desk. First agent on that desk said she did not think I could cancel, talked to her supervisor, then transferred me to the supervisor. Supervisor offer $200 voucher if I stayed with plan and did not get in F on the second leg, which I accepted. I suspect if I had pushed, she would have allowed me to cancel also. Though (seems unlikely) maybe she had some info suggesting that another equipment change was possible. I think the result was worth a 20 min call.
Thanks to those who responded.
Thanks to those who responded.
