madrick5

More frustration with the Award Engine..

Trying to book:

BOS->ATL (3/22), ATL->MHT (3/25).


50k miles.

But if I book a RT from either location choosing the corresponding one-way legs, it comes out to be 40k. Is this how Multi-City Award booking works?

-Rick

3Cforme

Are you pricing a simple open jaw, on non-stops BOS-ATL and ATL-MHT?

madrick5

So.. given I'm going to be doing this whole flying thing for quite a bit longer, should start learning the terms..

open-jaw?

I may be..

I'm trying to price an award using Multi-City.

Is this not the correct way to price out multi-city? I assume it's pricing both as Medium one-way awards?

-Rick

tkey75

Open Jaw - arrive at one city, depart from another.

General open jaw rule (not necessarily applying to you here) :OJ must be < in distance than the shortest leg to be valid.

madrick5

Does that affect the price of an award ticket? Ie - do the legs both show up as one-ways instead?

mtkeller

An open jaw that's legal prices just fine. That is, since BOS-ATL and ATL-MHT are both longer than BOS-MHT (by a good bit!), it should price out at 40K if you've got medium both directions. On the other hand, if you tried to do, say, SEA-DFW-BOS (via SLC to DFW and ATL to BOS), the open jaw is too big, and so it will price at 50K in low because it's doing round trip pricing for a SEA-DFW one-way plus round trip pricing for a DFW-BOS one-way.

madrick5

It's pricing out at 50k.. is this something a call to the Diamond Desk could fix?

Josephmay

Are you a Diamond?

3Cforme

One could hope so.

I can fully replicate your problem: a properly qualified open jaw (see mtkeller's explanation) showing Medium + Medium when segments appear as one-way searches prices at 50K in coach when pieced together as multi-city.

You selected these flights:
Outbound Thu 22 Mar 2012 |9:45am BOS to 12:34pm ATL | Nonstop | Delta 1701
Show Details
9:45am
BOS
12:34pm
ATL
Nonstop 2 h 49 m
Delta 1701
Economy
View Seats


Return Sun 25 Mar 2012 |8:00pm ATL to 10:40pm MHT | Nonstop | Delta 1903
Show Details
8:00pm
ATL
10:40pm
MHT
Nonstop 2 h 40 m
Delta 1903
Economy
View Seats



In-Flight services and amenities may vary and are subject to change.

Award Tickets cannot be redeposited or changed within 72 hours of scheduled flight departure time.

Total Miles required: 50,000

Total purchase price including Taxes/Fees (USD) : $ 5.00

TTT

Wasn't this something that happend late last year as well? A pricing glitch in the way the award bookings handled open jaws and stop overs.

3Cforme

There was a replicable Christmas-time pricing problem with stopovers. That was fixed after a few days. This is different from that - and no less annoying, really.

TTT

That's right - I couldn't remember if it was just stopovers or both stopovers and open jaws.

Hopefully the desk can force the pricing through on this but it is still very annoying.

flymonthly

I think it's recognizing the open-jaw correctly but incorrectly pricing one of the segments as high (30k) instead of medium. I can replicate the problem as well, but not all the time. I find some examples of Medium + Medium MHT-ATL-BOS open-jaws that price out correctly at 40k while others come in at 50k. Using Start Over to rerun the search can yield different results also. As usual, DL is magnificently inconsistent with it's award pricing.

madrick5

Called up Diamond Desk -- they took care of it no issue! Thanks!!