Plat 2011 Benefits Website Non Responsive
Feb 29, 2012, 3:33 pm
#1
Original Poster
Join Date: Oct 2005
Location: Here Today, There Tomorrow
Programs: 2.96MM DL DM, Hyatt Globalist, AA Plat Pro, UA Silver, HH Lifetime Diamond, Marriott TE
Posts: 1,318
Plat 2011 Benefits Website Non Responsive
So today is the last day to select your 2011 Platinum benefits(swu's etc.) The website has been totally non responsive. A call to the Plat desk says "sorry, sol". Apparently the only way to select your SWU's is on line..on a non responsive website...that goes dead by midnite 
Anyone else having this issue or found a work around?
Anyone else having this issue or found a work around?
Feb 29, 2012, 3:38 pm
#2
Join Date: Jul 2011
Location: ATL
Programs: Delta DM, 4MM, SC, AmEx Reserve, UA Plat, SPG/Marriott Platinum, Hertz Gold
Posts: 2,383
If the website is dead, I'd call the PM line back and keep trying until you get an agent who can help you out. It's amazing the variation in answers you get when you are persistent in seeking out the answer with DL that you want. If that fails, ask for a supervisor!
Feb 29, 2012, 4:41 pm
#3
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,256
It's working for me.
Additionally, I noticed the following fine print I never remember seeing before:
Additionally, I noticed the following fine print I never remember seeing before:
Members who are awarded Diamond or Platinum Medallion status must fly a minimum of 14 or 8 Delta-marketed and -operated flights segments after status is awarded to be eligible for Choice Benefits, respectively.
Feb 29, 2012, 4:43 pm
#4
Original Poster
Join Date: Oct 2005
Location: Here Today, There Tomorrow
Programs: 2.96MM DL DM, Hyatt Globalist, AA Plat Pro, UA Silver, HH Lifetime Diamond, Marriott TE
Posts: 1,318
OK, got a supe who connected me to the IT guys.Gave me a different URL which worked. Problem resolved. First rep said "nothing we can do".
Feb 29, 2012, 5:10 pm
#7
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
Feb 29, 2012, 6:06 pm
#9
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,203
It's working for me.
Additionally, I noticed the following fine print I never remember seeing before:
Members who are awarded Diamond or Platinum Medallion status must fly a minimum of 14 or 8 Delta-marketed and -operated flights segments after status is awarded to be eligible for Choice Benefits, respectively.
Additionally, I noticed the following fine print I never remember seeing before:
Members who are awarded Diamond or Platinum Medallion status must fly a minimum of 14 or 8 Delta-marketed and -operated flights segments after status is awarded to be eligible for Choice Benefits, respectively.
I am sure that there are many PMs and DMs who fly less than that number of DL operated flights per year, as they travel on other SkyTeam airlines and not DL whenever possible. DL here seems to be going the way of UA on this. I feared that it was coming, and, I fear, the worst is yet to come, this is just the tip of the iceberg of 2012 devaluations to the Medallion program to come...
It also doesn't say is it revenue flights only, or do award flights count as well.
Expect a lot more nasty surprises like this in 2012, I'm affraid.
Feb 29, 2012, 6:17 pm
#10
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
Wow, now that's a big one. That's a big devaluation in the PM & DM program for 2012 right here.
I am sure that there are many PMs and DMs who fly less than that number of DL operated flights per year, as they travel on other SkyTeam airlines and not DL whenever possible. DL here seems to be going the way of UA on this. I feared that it was coming, and, I fear, the worst is yet to come, this is just the tip of the iceberg of 2012 devaluations to the Medallion program to come...
It also doesn't say is it revenue flights only, or do award flights count as well.
Expect a lot more nasty surprises like this in 2012, I'm affraid.
I am sure that there are many PMs and DMs who fly less than that number of DL operated flights per year, as they travel on other SkyTeam airlines and not DL whenever possible. DL here seems to be going the way of UA on this. I feared that it was coming, and, I fear, the worst is yet to come, this is just the tip of the iceberg of 2012 devaluations to the Medallion program to come...
It also doesn't say is it revenue flights only, or do award flights count as well.
Expect a lot more nasty surprises like this in 2012, I'm affraid.
Feb 29, 2012, 6:40 pm
#12
Join Date: Aug 2006
Location: DFW
Programs: Non-Affiliated
Posts: 7,429
Wow, now that's a big one. That's a big devaluation in the PM & DM program for 2012 right here.
I am sure that there are many PMs and DMs who fly less than that number of DL operated flights per year, as they travel on other SkyTeam airlines and not DL whenever possible. DL here seems to be going the way of UA on this. I feared that it was coming, and, I fear, the worst is yet to come, this is just the tip of the iceberg of 2012 devaluations to the Medallion program to come...
It also doesn't say is it revenue flights only, or do award flights count as well.
Expect a lot more nasty surprises like this in 2012, I'm affraid.
I am sure that there are many PMs and DMs who fly less than that number of DL operated flights per year, as they travel on other SkyTeam airlines and not DL whenever possible. DL here seems to be going the way of UA on this. I feared that it was coming, and, I fear, the worst is yet to come, this is just the tip of the iceberg of 2012 devaluations to the Medallion program to come...
It also doesn't say is it revenue flights only, or do award flights count as well.
Expect a lot more nasty surprises like this in 2012, I'm affraid.
Feb 29, 2012, 7:42 pm
#13
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,856
That's a beaut! 
I was afraid of a Delta IT fail, or a DiverDave memory fail, so I picked my choices yesterday.
And let's read the entire text of the notice:
Choice Benefits are effective immediately for members earning Diamond or Platinum Medallion status. Members who are awarded Diamond or Platinum Medallion status must fly a minimum of 14 or 8 Delta-marketed and -operated flights segments after status is awarded to be eligible for Choice Benefits, respectively.
David
I was afraid of a Delta IT fail, or a DiverDave memory fail, so I picked my choices yesterday.
And let's read the entire text of the notice:
Choice Benefits are effective immediately for members earning Diamond or Platinum Medallion status. Members who are awarded Diamond or Platinum Medallion status must fly a minimum of 14 or 8 Delta-marketed and -operated flights segments after status is awarded to be eligible for Choice Benefits, respectively.
David
Feb 29, 2012, 8:17 pm
#14
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,203
That's a beaut!
I was afraid of a Delta IT fail, or a DiverDave memory fail, so I picked my choices yesterday.
And let's read the entire text of the notice:
Choice Benefits are effective immediately for members earning Diamond or Platinum Medallion status. Members who are awarded Diamond or Platinum Medallion status must fly a minimum of 14 or 8 Delta-marketed and -operated flights segments after status is awarded to be eligible for Choice Benefits, respectively.
David
I was afraid of a Delta IT fail, or a DiverDave memory fail, so I picked my choices yesterday.
And let's read the entire text of the notice:
Choice Benefits are effective immediately for members earning Diamond or Platinum Medallion status. Members who are awarded Diamond or Platinum Medallion status must fly a minimum of 14 or 8 Delta-marketed and -operated flights segments after status is awarded to be eligible for Choice Benefits, respectively.
David
I wouldn't be surprised if after one "earns" it one is "awarded" it - i.e. one "earns the award."
So really: "earning" it = (results in) being "awarded" it
... I think.
Feb 29, 2012, 8:24 pm
#15
Join Date: Aug 2006
Location: DFW
Programs: Non-Affiliated
Posts: 7,429
If I had to guess, you are allowed to pick the benefit once you become DM/PM, but you do not actually get the cert until you fly the number of flights specified. If you don't, bye bye benefit.
