luv2ctheworld

I'd chalk this up to JAPTA (Just Another Power Trippin' Agent). I don't know how the human psyche develops to the point that making another person's life difficult just because s/he can became more important that doing their job, but that's just what it is unfortunately.

HongKonger

This and the obvious long-known hatred of AF/KL for all things DL, especially the pax.

MSPeconomist

Why not do OLCI for your flights? You can print as many boarding passes as you want.

kamishiro

That's a pretty messed up experience I gotta say...
If you were holding your elite card maybe they'd have played a little nicer? Just a speculation.

Never personally been through Europe that often but I know DL elites get treated fairly nicely in Asian countries

Hmm.. maybe because the paper is not the same as what they use at the kiosk to print tickets?

mot29

Interesting -- I returned from CPH in mid-Dec, albeit on an AF flight. I don't recall, but I guess the boarding pass did indicate ST Elite -- in fact the check-in agent specifically told me to be sure to use the priority security line. Also gave me a lounge pass, put the yellow tag on my bag.
A bad day for the agent?

johnincolumbus

They have miles of ticket stock. I'd get a friendly agent at a counter somewhere to print you up about 200 generic fake boarding passes on ticket stock, and then dole those out to your son over the next few years.

MSPeconomist

You can always reprint your boarding pass at the airport. Give the one from the kiosk to the kid and fly using the one you printed yourself.

Bicostal

There are two dozen kiosks 20 feet away. Each will spit out a new BP.

GRALISTAIR

oooh- may I use this one please? I love it!

CJKatl

OP, the first rule of DYKWIA activity is the DYKWIA doesn't realize he is a DYKWIA. The entertainment value isn't there when the person isn't oblivious to the DYKWIA activity. It's the difference between someone leveraging the fact they are a good customer versus being a jerk. Sorry, but your self realization disqualifies your experience from being a true DYKWIA event, IMO.

Example: Someone who rolls past everyone else in the SP line because he is entitled to board first, ignoring the fact that everyone in the SP line is entitled to board first, is a DYKWIA.

Example: Someone who rolls past everyone in the regular boarding line to use the SP line because it's a benefit isn't being a DYKWIA, despite what the people in the regular line might mutter.

skchin

There are many JAPTAs in DTW, usually former NWA employees. I saw 2 in BWI several weeks ago.

avflyer

Flying home after New Years via AMS, I encountered my first Dutch JAPTA at the KLM lounge where I have never had an issue getting my family into while laying over. I as a PM (Mrs. is an FO - means nothing but still... come on).

The lounge was at best 40-50% full, we were looking at 4 hours wait, and the lounge dragon was not budging. I asked to speak to her supervisor ... NO. I asked for her name ... NO. To be honest, that is what upset me most - her unwillingness to provide her name (their tags say only Agent). I felt that if I am interested in sending a letter to customer service that I be entitled to include the agents name who was providing a level of service that while "by the books", was not at all customer centric.

fti

So "customer centric" means bending the rules for me, but not for you. I have often seen lounges way less than half full, but then fill up later especially with the banks of arriving and departing flights. Honestly in both cases (boarding pass and lounge access) I see no reason for big complaints. PM's get one guest. If they want to bring more, they pay or find another way. Seems quite objective and easy to enforce. With all due respect re: the boarding pass, the son hasn't gotten the boarding pass for the first flight yet so why is it imperative that he get it from the flight yet to be flown? I just don't see why the agent is so wrong, except that "customer centric" means doing whatever I want done and having it done now. I am not DL or KL apologist, but I believe they handled the issued correctly in both cases.

tmontemb

Sorry to hear about your experience. I have typically always found a KLM agent in AMS understands what a Diamond is, strange that they did not. I'm typically doing CPH-Home twice a month and have begun to notice a few things. Typically the desk agent at check in will invite you to the lounge. If they don't this is a tip-off that your BP does not have skypriority. I would say it's 50% whether or not my credentials are on the BP.

Secondly, keep in mind this is not KLM staff working the desk, but whomever the CPH airport ground staff is. (Can't remember the company name). And Danea can be notoriously hit or miss (if we're generalizing here).

luv2ctheworld

Have at it ; I've adopted Skypesos, gate lice, ToD's, and other FT vernacular as part of my vocabulary

No disrespect to FTI, but I think printing out an extra boarding pass isn't really all that big of a deal. It's no different than reprinting a lost boarding pass. It happens, and there shouldn't be any attitude for doing such a simple task as reprinting a BP. I also have a relative who is an autistic child, and I understand that sometimes, these little things, make a big difference. They see and interact with the world in a slightly different way than normal people.