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delta.com - MyAccount (and view itineraries by skymiles number) down?

delta.com - MyAccount (and view itineraries by skymiles number) down?

Old Feb 12, 12, 5:32 am
  #1  
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Question delta.com - MyAccount (and view itineraries by skymiles number) down?

This morning it seems like any function that requires access to my skymiles account (or my wife's) isn't working. I keep getting the error "we are unable to access your skymiles account please try again in a few minutes."

Cleared cookies, cache and switch browsers / devices - anyone else having any issues?
planecrazy63 is offline  
Old Feb 12, 12, 5:35 am
  #2  
 
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Originally Posted by planecrazy63 View Post
This morning it seems like any function that requires access to my skymiles account (or my wife's) isn't working. I keep getting the error "we are unable to access your skymiles account please try again in a few minutes."

Cleared cookies, cache and switch browsers / devices - anyone else having any issues?
Having the same issue. I have tried the app, mobile, and reg. Site.
Crazyhotelguy is online now  
Old Feb 12, 12, 5:40 am
  #3  
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Originally Posted by Crazyhotelguy View Post
Having the same issue. I have tried the app, mobile, and reg. Site.
Well at least it's not just me - I DMed @DeltaAssist - but am headed out to the airport in a few. It would be great if Delta posted on their site when the SkyMiles section was under maintenance or unavailable. 30 seconds work to make sure people don't get worried there is a problem with their account.
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Old Feb 12, 12, 5:50 am
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Its down for me too..
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Old Feb 12, 12, 5:58 am
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+1.
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Old Feb 12, 12, 6:12 am
  #6  
 
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Just had to get a paper ticket at atl because the app is broke, ur not alone
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Old Feb 12, 12, 6:22 am
  #7  
 
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Website woes continue

Unable to login to my account for the past 2+ hours. Woeful website!!!
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Old Feb 12, 12, 6:24 am
  #8  
 
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Down for me too, and I need to check if my AZ flight was already credited!
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Old Feb 12, 12, 6:28 am
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Originally Posted by Akiestar View Post
Down for me too, and I need to check if my AZ flight was already credited!
At WAW and cant access account either. Hopefully it will return to normal soon
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Old Feb 12, 12, 6:38 am
  #10  
 
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The website says to..."Please try to log in again in a few minutes." Haha - I've been trying to log in for the last 90 minutes. Somebody at Delta has to know that it was going to last more than a few minutes!!!
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Old Feb 12, 12, 6:42 am
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Well, it's a universal rule that you TELL PEOPLE if you know your customer-facing systems are going to be unavailable because of planned maintenance, and the time period fits for that.

However, since the message doesn't fit the outage time and instead seems to be a canned one, I wonder if this outage was planned.

Are Ticket and Gate agents able to access Delta's Database? Wondering if this is a front end problem only, or if it's a more serious one with the DB.
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Old Feb 12, 12, 6:47 am
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Site down much too long for now message to indicate as such.
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Old Feb 12, 12, 6:50 am
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Seems ironic this happens and it coincides with the fact that the first Southwest flight to Atlanta is about to land (if it hasn't already).
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Old Feb 12, 12, 6:54 am
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Figures. Been talking about an impromptu trip to Jamaica for two days now, and when we've finally got all the logistics worked and am ready to book, the stupid website is down. Guess I'll have to a call 'em and see if they'll waive the phone fee.
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Old Feb 12, 12, 6:57 am
  #15  
 
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Still down for me as well. Got the same message earlier and got in on the second try about 0130 on the West Coast. Looks like an unplanned issue and we all know just how fast Duhlta will get somebody to fix it.
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