delta.com - MyAccount (and view itineraries by skymiles number) down?
Feb 12, 2012, 5:32 am
#1
Original Poster
Join Date: Jun 2006
Location: Seattle, WA
Programs: DL DM 1MM, Marriott Platinum,Avis First
Posts: 185
delta.com - MyAccount (and view itineraries by skymiles number) down?
This morning it seems like any function that requires access to my skymiles account (or my wife's) isn't working. I keep getting the error "we are unable to access your skymiles account please try again in a few minutes."
Cleared cookies, cache and switch browsers / devices - anyone else having any issues?
Cleared cookies, cache and switch browsers / devices - anyone else having any issues?
Feb 12, 2012, 5:35 am
#2
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
This morning it seems like any function that requires access to my skymiles account (or my wife's) isn't working. I keep getting the error "we are unable to access your skymiles account please try again in a few minutes."
Cleared cookies, cache and switch browsers / devices - anyone else having any issues?
Cleared cookies, cache and switch browsers / devices - anyone else having any issues?
Feb 12, 2012, 5:40 am
#3
Original Poster
Join Date: Jun 2006
Location: Seattle, WA
Programs: DL DM 1MM, Marriott Platinum,Avis First
Posts: 185
Well at least it's not just me - I DMed @DeltaAssist - but am headed out to the airport in a few. It would be great if Delta posted on their site when the SkyMiles section was under maintenance or unavailable. 30 seconds work to make sure people don't get worried there is a problem with their account.
Feb 12, 2012, 6:38 am
#10
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
The website says to..."Please try to log in again in a few minutes." Haha - I've been trying to log in for the last 90 minutes. Somebody at Delta has to know that it was going to last more than a few minutes!!!
Feb 12, 2012, 6:42 am
#11
Join Date: Mar 2011
Location: Seattle
Programs: Hyatt, Marriott, Delta, Alaska
Posts: 636
Well, it's a universal rule that you TELL PEOPLE if you know your customer-facing systems are going to be unavailable because of planned maintenance, and the time period fits for that.
However, since the message doesn't fit the outage time and instead seems to be a canned one, I wonder if this outage was planned.
Are Ticket and Gate agents able to access Delta's Database? Wondering if this is a front end problem only, or if it's a more serious one with the DB.
However, since the message doesn't fit the outage time and instead seems to be a canned one, I wonder if this outage was planned.
Are Ticket and Gate agents able to access Delta's Database? Wondering if this is a front end problem only, or if it's a more serious one with the DB.
Feb 12, 2012, 6:54 am
#14
Join Date: May 2006
Location: ORF
Programs: DL Silver
Posts: 249
Figures. Been talking about an impromptu trip to Jamaica for two days now, and when we've finally got all the logistics worked and am ready to book, the stupid website is down. Guess I'll have to a call 'em and see if they'll waive the phone fee.
Feb 12, 2012, 6:57 am
#15
Join Date: Jul 2010
Location: Small town near RNO
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 899
Still down for me as well. Got the same message earlier and got in on the second try about 0130 on the West Coast. Looks like an unplanned issue and we all know just how fast Duhlta will get somebody to fix it.
