Absolutely!

I have @deltaassist help me with his while in the air, sadly all too often. I have never had them say no. One time they said "we show your flight is still on time and will be landing in 10 min" umm, yeah, ok but I haven't even left yet, so they just back me up. Back me up is the key phrase to use, I also tell them to make a note in my record that I am going to run for it.

Stupid question maybe I missed something
Why would you fly DL to ATL to go to STL from MKE?
Are you that loyal to them?

FT motto: It's all about the miles.

Delta's Computer Rebooking Stinks
 

On a recent MCI-ATL-FLL flight, the ATL-FLL portion was canceled before I boarded at MCI. When I attempted to board in Kansas City, I was told my boarding pass was not valid and I was no longer booked on the flight. It seems that Delta computers rebooked my whole trip automatically (not just the connection), but I had failed to check in on the newly booked reservation for the same MCI-ATL flight on which I obtained a boarding pass 45 minutes earlier.

So even though only my connection changed, I lost upgrades on both flights and nearly lost my seat altogether on the outbound.

On another similar trip, my outbound was delayed making it iffy as to whether I would make my connection. I did make my connection easily, but was informed that I had already been rebooked for the next day. A Diamond standing next to me didn't realize he had lost his seat until he saw it had just been given away to someone on the Upgrade List. We both had to standby for coach seats on our original flight.

I like that Delta tries to get me to my destination, but I don't understand why Delta's computer system insists on canceling reservations before i have had a chance to confirm that the change made is the one I prefer.

As a former SUX employee I can tell you that it can depend on the call center and rep you get as to if they will confirm you on a just in case flight while keeping your original flight, if it does not go through automation a sup has to over ride it and there it also depends on the person. My last day was Friday and at the time the program had not ended but some of the higher ups did not like to authorize the space to be held on both flight.

This seems so unfair that it depends on luck of the draw, in this call what supervisor you get when calling DL. I think therre should be a uniform rule that DMs can be genuinely protected, meaning specifically conifrmed on a backup flight without losing the original flight and any upgrades.

Haha absolutely hilarious. This kind of thing (protection) used to handled automatically and seamlessly by NWA's reservation system.

Delta's reservation system is like a massive leap backward in time; not only a leap backward but also a leap backward to a dsyfunctional antiquated system.

Never understood why no simple on demand chat system to communicate with a Delta rep. I was in a foreign country and attemting to call Delta but only after a "chat" with the ATT rep for instructions on calling was I able to successfully call Delta. The entire process took some 45 minutes and $25 for the call to Delta. Safe to say Twitter is great but I have no clue as to how Twitter works.

I flew to STL from TUL via PDX last week. Yes it is all about the miles. The staff called it a "fun flight".

@DeltaAssist on twitter is VERY helpful in these situations. I've been protected a number of times by them (even one time before I was a medallion member!) when I've had tight connections. That one time before I was medallion, I actually did miss the original connection (by less than a minute... entry door latch was closing as I got to the gate) but the folks on twitter had already put me on the next DTW-ROC, and in an exit row too :cool:

They're one of the best parts of Delta imho :)

-J.

All DL would have to do is have DLMatic drop the protected segment if you fly the original one (or any other one for that matter). One the ET segment (or its equivalent) has been used, it can drop all the unused segments.

I had DL protect me on multiple itins (even different cites) two weeks ago, so I find these "no protection flight" reports not in line with my experience.

Just to point out the obvious, it doesn't matter what res system they use if the agents are not allowed to add protection flights. That's a policy issue, not an IT one.

+1. The joke isn't agents who sometimes (hit or miss) can be amazing, but to board the plane your ticket has to be reissued, which sometimes can take a long time and cause issues with GA's having to hold up a flight (or just sending it on its way while you wait at the desk)