Do you think Delta reads this forum and thinks...
Dec 21, 2011, 7:08 pm
#1
Original Poster
Join Date: May 2011
Posts: 273
Do you think Delta reads this forum and thinks...
"Damn, we should not have made public that thing about the ham sandwich..."
I mean, come on, do they not realize we would find out about it? Don't they realize e watch them? Have they heard of the interwebs in Atlanta or what???
I mean, come on, do they not realize we would find out about it? Don't they realize e watch them? Have they heard of the interwebs in Atlanta or what???
Dec 21, 2011, 7:18 pm
#2
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
It was in my opinion one of the worst public statements of the year from DL. While I already know that is what they think of us it is offensive in several ways and just a completely arrogant way to talk about customers. That statement and the fact that they have no problem making it publicly, is in a nutshell why I am at UA now.
Dec 21, 2011, 7:24 pm
#4
Join Date: Aug 2006
Location: DFW
Programs: Non-Affiliated
Posts: 7,429
Nope. I think the more the better. Someone at DL needs to get a clue.
I don't think Delta REALLY cares what the people of FT think. To them, we are a bunch of pampered, whiney babies (yes, that is pretty true) who would find fault in ANYTHING they did. If they gave 10x EQMS, some would complain. If they eliminated EQMS totally and went to a spend model, some would complain, etc.
Once in awhile they do a little something to pacify us, but in general, I really doubt they care. Personally, I think they should milk this group more for opinions before launching new products/initiatives...
I don't think Delta REALLY cares what the people of FT think. To them, we are a bunch of pampered, whiney babies (yes, that is pretty true) who would find fault in ANYTHING they did. If they gave 10x EQMS, some would complain. If they eliminated EQMS totally and went to a spend model, some would complain, etc.
Once in awhile they do a little something to pacify us, but in general, I really doubt they care. Personally, I think they should milk this group more for opinions before launching new products/initiatives...
Dec 21, 2011, 7:26 pm
#5
Original Poster
Join Date: May 2011
Posts: 273
Dec 21, 2011, 7:32 pm
#7
Original Poster
Join Date: May 2011
Posts: 273
Could not agree more. We are a great resource and they do NOTHING to utilize us here. How utterly stupid is that? Really - come in Delta!!! Ask us what we think, even if you are going to do exactly the opposite, just so you have another informed opinion. Distributed processing...
Dec 21, 2011, 7:51 pm
#8
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
Could not agree more. We are a great resource and they do NOTHING to utilize us here. How utterly stupid is that? Really - come in Delta!!! Ask us what we think, even if you are going to do exactly the opposite, just so you have another informed opinion. Distributed processing...
Dec 21, 2011, 8:14 pm
#10
Join Date: Dec 2010
Location: The District
Programs: DL,AA SPG Plat
Posts: 352
It was in my opinion one of the worst public statements of the year from DL. While I already know that is what they think of us it is offensive in several ways and just a completely arrogant way to talk about customers. That statement and the fact that they have no problem making it publicly, is in a nutshell why I am at UA now.
Dec 21, 2011, 8:20 pm
#12
Join Date: Apr 2009
Location: WAS
Programs: AMEX Platinum, Global Entry, Priority Pass, SPG Gold, HHonors Gold
Posts: 1,594
Excuse my ignorance, but what is this "ham sandwich" incident to which you are referring?
Dec 21, 2011, 8:23 pm
#13
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Does UA really think any differently? I ask this as a serious question. From my brief reading of the UA forum and the new MileagePlus program it looks like UA is really shafting their lower level elites. With regards to the ham sandwich incident, DL really lost perspective on who is critical to their success.
I continue to say that it is not what Delta does most of the time but how they do it. Calling your "best" customer Ham Sandwiches is just poor form.
As for UA in general at this point I think 1K and above is on par if not better than DL DM. The MM program is MILES better than DL. It is a personal choice but I chose to do business with companies who treat me like a customer not a Ham Sandwich.
