Online no longer does award stopovers properly
#151
Join Date: Feb 1999
Location: Denver CO
Posts: 3,682
The stopover PLUS the open jaw worked for intra-Europe travel as part of a US-Europe award. Not sure if we ever got both outside of Europe. But Europe definitely yes.
As a side note, AA allows a stopover anywhere. So I redeemed this in biz-class & domestic first for 100k AA miles:
LAX-NRT-PUS (Korea destination on JL)
PUS-NRT-LAX (stopover, also JL)
then a month later,
LAX-ORD-DCA (continuation of the same trip, but on AA in first)
As a side note, AA allows a stopover anywhere. So I redeemed this in biz-class & domestic first for 100k AA miles:
LAX-NRT-PUS (Korea destination on JL)
PUS-NRT-LAX (stopover, also JL)
then a month later,
LAX-ORD-DCA (continuation of the same trip, but on AA in first)
#152
Join Date: Aug 2010
Posts: 92
SAV-ATL-CDG-DEL / BOM-CDG-MAN (Stopover) ATL - SAV
120K in C
I guess its not classed as OJ if the arrival/departure airports are in the same country.
I really hope this is not a policy change as I always use stopovers on award tickets.
#153
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,195
I added a stopover to and OJ ticket about 3 weeks ago, I got a very helpful agent who told me she thought it was not permitted but she would try anyway, the ticket re-priced with the same amount of miles
SAV-ATL-CDG-DEL / BOM-CDG-MAN (Stopover) ATL - SAV
120K in C
I guess its not classed as OJ if the arrival/departure airports are in the same country.
I really hope this is not a policy change as I always use stopovers on award tickets.
SAV-ATL-CDG-DEL / BOM-CDG-MAN (Stopover) ATL - SAV
120K in C
I guess its not classed as OJ if the arrival/departure airports are in the same country.
I really hope this is not a policy change as I always use stopovers on award tickets.
#155
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,247
I haven't had a need to book an award ticket with a stopover since this happened. When I do, you can be sure I'll insist it be priced correctly. I don't really have the time until then to go through a dummy booking just to try to point out a flaw to a representative that may or may not understand... I trust some of you are already doing so.
#156
Join Date: Feb 2011
Location: "Baron of Bayside," Long Island, NY
Programs: DL-KRYPTONIUM, DL-PM, HHonors Gold, Priority Club Plat, Club Carlson Silver, Hyatt Plat.
Posts: 564
I didn't I'm still waiting for SMI or someone else with good DELTA connections to tell us WTH actually happened and give us an official answer. As I've said before, This one could be a deal breaker for me. More specifically I wouldn't be happy but can do without Open Jaws but stopovers are critical to me. All the other devaluations, I can live with but this one is different.....
In the meantime I have 3 trips on hold. I think I'm pretty much stuck with DELTA but If I'm going to jump ship--I'm going to do it sooner than later.
The problem for me is that I've been pretty happy with the product. I switched my Loyalty to Delta earlier this year and was thrilled to have made the change. The upgrades and the generally pleasant interactions with Delta FAs and staff have made me a very happy customer overall.
But this is a severe devaluation in my ability to book overseas awards and is significant enough to cause me to leave.
In the meantime I have 3 trips on hold. I think I'm pretty much stuck with DELTA but If I'm going to jump ship--I'm going to do it sooner than later.
The problem for me is that I've been pretty happy with the product. I switched my Loyalty to Delta earlier this year and was thrilled to have made the change. The upgrades and the generally pleasant interactions with Delta FAs and staff have made me a very happy customer overall.
But this is a severe devaluation in my ability to book overseas awards and is significant enough to cause me to leave.
#157
Join Date: Aug 2011
Location: missing YX more every day
Programs: Delta KM/PM/MM, Nexus, CLEAR, Sharriott Plat, IHG Plat, Hilton Gold, Hertz PC
Posts: 1,105
ears and fears
We've all had some frustrating conflicts with our own or other IT people. Let's hope this glitch doesn't go the route of Hilton Horrors' redemptions.
Meanwhile, bless those few CS reps who can still call their BFF's in IT and back-door it. I suspect those doors are closing, as the legacy systems are being enhanced holistically.
#158
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,195
+1
I couldn't have said it better myself.
I think when/if DL addresses this, we'll probably hear that "award bookings have been greatly enhanced holistically", and we'll hear of all sorts of "enhancements" such as showing some silly icons online, or bringing back features that were there years ago like being able to select economy or business leg-by-leg... and then just a small note, if any, that as a result of this 'enhancement' there are no more stopovers, or more likely just some vague reference that due to the numerous "improvements and enhancements," there have been also some "holistic adjustments" to the award tickets.
#159
Join Date: May 2001
Location: Southern California
Posts: 390
(bolding mine)
+1
I couldn't have said it better myself.
I think when/if DL addresses this, we'll probably hear that "award bookings have been greatly enhanced holistically", and we'll hear of all sorts of "enhancements" such as showing some silly icons online, or bringing back features that were there years ago like being able to select economy or business leg-by-leg... and then just a small note, if any, that as a result of this 'enhancement' there are no more stopovers, or more likely just some vague reference that due to the numerous "improvements and enhancements," there have been also some "holistic adjustments" to the award tickets.
+1
I couldn't have said it better myself.
I think when/if DL addresses this, we'll probably hear that "award bookings have been greatly enhanced holistically", and we'll hear of all sorts of "enhancements" such as showing some silly icons online, or bringing back features that were there years ago like being able to select economy or business leg-by-leg... and then just a small note, if any, that as a result of this 'enhancement' there are no more stopovers, or more likely just some vague reference that due to the numerous "improvements and enhancements," there have been also some "holistic adjustments" to the award tickets.
#161
Join Date: Mar 2007
Posts: 141
Today I put on hold a domestic award with a stopover on the return. It had priced at twice the correct mileage. I called the PM line and the agent contacted the rates and reissue desk. According to the agent, the reissue desk is aware of the issue and confirmed that IT IS indeed a computer error and that they were not aware of a pending policy change. The agent was told to ticket the outbound trip and the first part of the return (the part from the inbound origin to the stopover city) and then have the reissue desk add the last part from the stopover city to the destination. I didn't actually go through with it, though, since the trip may not happen.
On a separate note, for testing purposes, I was able to correctly price a domestic award with an open jaw.
What remains to be seen, however, is whether we'll again be able to book both an open jaw AND a stopover in the same domestic award. The rules don't permit it, and with programming changes being made, that capability may disappear altogether.
On a separate note, for testing purposes, I was able to correctly price a domestic award with an open jaw.
What remains to be seen, however, is whether we'll again be able to book both an open jaw AND a stopover in the same domestic award. The rules don't permit it, and with programming changes being made, that capability may disappear altogether.
#162
Join Date: Jan 2003
Location: SEA and TPE
Programs: United 1K, SPG Platinum, Delta PM, Marriott Gold
Posts: 241
dealbreaker for me
generous stopover rules on domestic awards is the only thing keeping me from ditching DL for good. if this isn't fixed soon, it'll be the last straw in what has been a year of creeping devaluations of the Skymiles program. are the folks running the show in ATL completely insulated from the competition? Skymiles is just terrible compared to MileagePlus, I'd rather deal with UA's slightly lower quality in flying experience over DL and its awful loyalty program.
Glad not to be an ATL-captive any longer and having flied just enough to retain 1K over at UA!
Glad not to be an ATL-captive any longer and having flied just enough to retain 1K over at UA!
#163
Join Date: Jul 2002
Location: Southeast USA
Posts: 1,253
Success
I was, yesterday, able to issue a stopover award for my mom: MCO-CVG-CDG; 1 week stopover; CDG-SOF (AF); SOF-CDG (AF)-PHL-ATL-MCO (all same day) for 60k miles in coach. The system auto-priced it at 85k miles (60k MCO-CDG-MCO and 25k CDG-SOF-CDG). The very helpful agent at the CVG call center had to involve: 1) her supervisor; 2) a SkyMiles supervisor; 3) the rate and reissue desk. Took about 1.5 hours on the phone.
What a nightmare! But I happened to stumble upon an EXCELLENT RES. AGENT @CVG RES.!!! It did help to put a human perspective to the story (mom is a school teacher, able to see different cities on the way to the home country; have been doing it for years, having done AMS/FCO/CDG/LHR in previous years).
What a nightmare! But I happened to stumble upon an EXCELLENT RES. AGENT @CVG RES.!!! It did help to put a human perspective to the story (mom is a school teacher, able to see different cities on the way to the home country; have been doing it for years, having done AMS/FCO/CDG/LHR in previous years).
#164
Join Date: Dec 2010
Location: NYC
Programs: DL FO
Posts: 198
I've read through this thread and I think this is the problem that I'm having, but I've never tried to book a stopover on an award ticket so I'm hoping that someone can confirm that my planned itinerary is valid before I call.
I want to go GSO-SLC (stop) SLC-LAS(destination) LAS-GSO. Would seem obvious to me that SLC is a valid stopover on a flight to LAS.
I went through every segment one at a time and found them all at the medium level 40k (there was low availability, but the flight times didn't work for me), so it was my understanding that it should price out at 40 for the whole trip. Instead it came out at 80k.
Is this a valid itinerary? Any suggestions on how to get it to price correctly?
I want to go GSO-SLC (stop) SLC-LAS(destination) LAS-GSO. Would seem obvious to me that SLC is a valid stopover on a flight to LAS.
I went through every segment one at a time and found them all at the medium level 40k (there was low availability, but the flight times didn't work for me), so it was my understanding that it should price out at 40 for the whole trip. Instead it came out at 80k.
Is this a valid itinerary? Any suggestions on how to get it to price correctly?
#165
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
I've read through this thread and I think this is the problem that I'm having, but I've never tried to book a stopover on an award ticket so I'm hoping that someone can confirm that my planned itinerary is valid before I call.
I want to go GSO-SLC (stop) SLC-LAS(destination) LAS-GSO. Would seem obvious to me that SLC is a valid stopover on a flight to LAS.
I went through every segment one at a time and found them all at the medium level 40k (there was low availability, but the flight times didn't work for me), so it was my understanding that it should price out at 40 for the whole trip. Instead it came out at 80k.
Is this a valid itinerary? Any suggestions on how to get it to price correctly?
I want to go GSO-SLC (stop) SLC-LAS(destination) LAS-GSO. Would seem obvious to me that SLC is a valid stopover on a flight to LAS.
I went through every segment one at a time and found them all at the medium level 40k (there was low availability, but the flight times didn't work for me), so it was my understanding that it should price out at 40 for the whole trip. Instead it came out at 80k.
Is this a valid itinerary? Any suggestions on how to get it to price correctly?
if you can price out gso-slc-las-gso without the stop ok then the stop should be allowed.