Voucher Change Starting 15 DEC
Dec 15, 2011, 10:03 am
#151
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 844
Just had another thought: has anyone ever donated a voucher to charity or used one to book travel for a friend/family member in need of medical treatment, travel to a funeral, or any other generous reason? If so, I believe this becomes one of the most compelling arguments against the new policy...
Dec 15, 2011, 10:04 am
#152
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543
Dec 15, 2011, 10:09 am
#153
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
Dec 15, 2011, 10:19 am
#154
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,240
Yup you are a Gamer. The next meeting is here:
Date: Thursday, February 23, 2012
Time: 6:00 to 9:00 p.m.
Place: Taco Mac at Lindbergh (in the Lindbergh City Center area adjacent to the Lindbergh MARTA station). Street address is 573 Main Street, Atlanta, Georgia 30324
Cost: $15.00 per person, includes buffet and soft drinks. Cash bar.
RSVP with pre-payment via PayPal. www.paypal.com Choose the Send Money option & send to email: [email protected]
Date: Thursday, February 23, 2012
Time: 6:00 to 9:00 p.m.
Place: Taco Mac at Lindbergh (in the Lindbergh City Center area adjacent to the Lindbergh MARTA station). Street address is 573 Main Street, Atlanta, Georgia 30324
Cost: $15.00 per person, includes buffet and soft drinks. Cash bar.
RSVP with pre-payment via PayPal. www.paypal.com Choose the Send Money option & send to email: [email protected]
Will you be there?
Dec 15, 2011, 10:36 am
#156
Join Date: Dec 2004
Location: Atlanta
Programs: Hilton Gold, Marriott Plat, Starwood, Hyatt Diamond, PC Amb Plat, AA, Delta Gold
Posts: 356
Redemption/Transferability: Voucher is non-transferable unless assigned to someone traveling with the original voucher owner on the same reservation at the time the voucher is being redeemed. Delta assumes no responsibility for unauthorized use of the voucher by any person who presents it for redemption. A maximum of one voucher per passenger may be applied and used on one ticket. Paper vouchers cannot be redeemed online. To redeem a paper voucher, visit a Delta ticket counter at the airport or a Delta Ticket Office.
So this means Mrs Nub can assign her voucher to me only if she is flying with me?
So this means Mrs Nub can assign her voucher to me only if she is flying with me?
Dec 15, 2011, 10:41 am
#157
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Redemption/Transferability: Voucher is non-transferable unless assigned to someone traveling with the original voucher owner on the same reservation at the time the voucher is being redeemed. Delta assumes no responsibility for unauthorized use of the voucher by any person who presents it for redemption. A maximum of one voucher per passenger may be applied and used on one ticket. Paper vouchers cannot be redeemed online. To redeem a paper voucher, visit a Delta ticket counter at the airport or a Delta Ticket Office.
So this means Mrs Nub can assign her voucher to me only if she is flying with me?
So this means Mrs Nub can assign her voucher to me only if she is flying with me?
Dec 15, 2011, 10:46 am
#158
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
DL's customer-unfriendly revision to the voucher T&Cs is likely to continue .... and not for the betterment of customers. 
Customer-unfriendly changes sxpected after a post in a thread does not mean the customer-unfriendly changes have to be welcomed and supported by any but company hacks and company contracted beneficiaries.
That should explain reactions in this thread.
That should explain reactions in this thread.
Dec 15, 2011, 10:48 am
#159
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
Dec 15, 2011, 10:50 am
#160
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
Redemption/Transferability: Voucher is non-transferable unless assigned to someone traveling with the original voucher owner on the same reservation at the time the voucher is being redeemed. Delta assumes no responsibility for unauthorized use of the voucher by any person who presents it for redemption. A maximum of one voucher per passenger may be applied and used on one ticket. Paper vouchers cannot be redeemed online. To redeem a paper voucher, visit a Delta ticket counter at the airport or a Delta Ticket Office.
So this means Mrs Nub can assign her voucher to me only if she is flying with me?
So this means Mrs Nub can assign her voucher to me only if she is flying with me?
Dec 15, 2011, 11:03 am
#161
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 844
My letter to Delta:
To Whom It May Concern:
I write today as a VERY upset Diamond Medallion member. I have been a loyal Delta flyer for a number of years, but today's change to the ability to use vouchers has me questioning my loyalty.
First and foremost, why wasn't this change announced or made public? Nothing on Twitter, nothing on Facebook, and no press release. I find it insulting that frequent flyers such as myself are only made aware of the change as a result of online travel blogs that spread the news. With a significant change like this, we deserve to be told the truth in advance, whether we like it or not.
Secondly, on a related note, I am having a hard time buying the "too many are being stolen" argument that is apparently coming from both the Platinum and Diamond desk. As one of the largest airlines in the world, you must have the ability to track and monitor illegal redemption. Again, we would very much appreciate advance communication regarding the real reason behind the change.
Third of all, I would really like to know how reducing the number of vouchers applied towards a ticket will cut down on stolen certificates. If I use a $200 voucher towards the purchase of a ticket that costs $180, that $20 left over is given a new number and becomes associated with my SkyMiles account. Even if someone manages to steal the paper certificate I was initially given, that residual amount will no longer be available to anyone other than me. If someone hacks my account, that becomes my problem. Even if someone steals multiple certificates, they will now simply use them for separate reservations rather than combining them towards one more expensive trip.
Along these lines, it is hard to see this change doing anything other than putting more revenue towards the bottom line. Previously, that remaining $20 could be combined with a $100 voucher and go towards a $200 ticket. Now, rather than taking in an additional $80 in revenue, you get $180. In all likelihood, that $20 would just be allowed to expire.
If stolen certificates are the true problem, why not simply institute a policy where it is our responsibility as consumers to report the vouchers as stolen? I for one keep very close tabs on my vouchers, and should I lose a paper ticket or notice that a certificate has been illegally redeemed from my account, I would immediately call the Diamond Desk and notify them of the problem. Surely there is a way to identify those "gaming" the system without implementing a one-size-fits-all policy of restricted usage.
Allow me to suggest two slight changes to the policy that would, in my opinion, be much more welcome than the ones you have made:
1) Allow all vouchers issued to a specific individual with a SkyMiles account to be used for anyone as long as that individual books the travel. As a quick example, if I receive a $200 certificate for volunteering to take a later flight, I can put that $200 towards a ticket for my wife as long as I make the reservation in one of two ways: while logged into my account at Delta.com or while I myself am speaking to the Diamond Medallion line. Again, this puts the responsibility on the consumer to keep track of and properly redeem vouchers. While it does add an additional inconvenience for those accustomed to simply providing a certificate number to a friend or family member, it would be significantly better than the current policy.
2) Allow a maximum of two vouchers to be used per ticket. This would represent a much less drastic change in policy and would, in my opinion, be much easier for Delta's customers to take.
Finally, allow me to point out another potentially unintended consequence of this new policy: its impact on charities, friends, or family members in need of a last-minute flight. What happens if I want to donate a voucher to a charity to help an under-privileged family take a trip to see a dying relative? What if my unemployed sister needs a last-minute flight to attend a friend's funeral? In these scenarios (and countless others), they will be forced to purchase the ticket in full rather than defraying at least some of the cost with one of my vouchers. Again, revenue generation at the expense of the consumer.
Bottom line, I am seriously questioning my loyalty to Delta as a result of this change, and I urge you to reconsider the policy. I would also greatly appreciate to have changes like these communicated to the flying public in advance. If nothing else, the way this change was instituted leaves a nasty taste in my mouth and makes me wonder if Delta cares at all about its customers, especially loyal Medallion members like myself.
Respectfully,
Deemus7
To Whom It May Concern:
I write today as a VERY upset Diamond Medallion member. I have been a loyal Delta flyer for a number of years, but today's change to the ability to use vouchers has me questioning my loyalty.
First and foremost, why wasn't this change announced or made public? Nothing on Twitter, nothing on Facebook, and no press release. I find it insulting that frequent flyers such as myself are only made aware of the change as a result of online travel blogs that spread the news. With a significant change like this, we deserve to be told the truth in advance, whether we like it or not.
Secondly, on a related note, I am having a hard time buying the "too many are being stolen" argument that is apparently coming from both the Platinum and Diamond desk. As one of the largest airlines in the world, you must have the ability to track and monitor illegal redemption. Again, we would very much appreciate advance communication regarding the real reason behind the change.
Third of all, I would really like to know how reducing the number of vouchers applied towards a ticket will cut down on stolen certificates. If I use a $200 voucher towards the purchase of a ticket that costs $180, that $20 left over is given a new number and becomes associated with my SkyMiles account. Even if someone manages to steal the paper certificate I was initially given, that residual amount will no longer be available to anyone other than me. If someone hacks my account, that becomes my problem. Even if someone steals multiple certificates, they will now simply use them for separate reservations rather than combining them towards one more expensive trip.
Along these lines, it is hard to see this change doing anything other than putting more revenue towards the bottom line. Previously, that remaining $20 could be combined with a $100 voucher and go towards a $200 ticket. Now, rather than taking in an additional $80 in revenue, you get $180. In all likelihood, that $20 would just be allowed to expire.
If stolen certificates are the true problem, why not simply institute a policy where it is our responsibility as consumers to report the vouchers as stolen? I for one keep very close tabs on my vouchers, and should I lose a paper ticket or notice that a certificate has been illegally redeemed from my account, I would immediately call the Diamond Desk and notify them of the problem. Surely there is a way to identify those "gaming" the system without implementing a one-size-fits-all policy of restricted usage.
Allow me to suggest two slight changes to the policy that would, in my opinion, be much more welcome than the ones you have made:
1) Allow all vouchers issued to a specific individual with a SkyMiles account to be used for anyone as long as that individual books the travel. As a quick example, if I receive a $200 certificate for volunteering to take a later flight, I can put that $200 towards a ticket for my wife as long as I make the reservation in one of two ways: while logged into my account at Delta.com or while I myself am speaking to the Diamond Medallion line. Again, this puts the responsibility on the consumer to keep track of and properly redeem vouchers. While it does add an additional inconvenience for those accustomed to simply providing a certificate number to a friend or family member, it would be significantly better than the current policy.
2) Allow a maximum of two vouchers to be used per ticket. This would represent a much less drastic change in policy and would, in my opinion, be much easier for Delta's customers to take.
Finally, allow me to point out another potentially unintended consequence of this new policy: its impact on charities, friends, or family members in need of a last-minute flight. What happens if I want to donate a voucher to a charity to help an under-privileged family take a trip to see a dying relative? What if my unemployed sister needs a last-minute flight to attend a friend's funeral? In these scenarios (and countless others), they will be forced to purchase the ticket in full rather than defraying at least some of the cost with one of my vouchers. Again, revenue generation at the expense of the consumer.
Bottom line, I am seriously questioning my loyalty to Delta as a result of this change, and I urge you to reconsider the policy. I would also greatly appreciate to have changes like these communicated to the flying public in advance. If nothing else, the way this change was instituted leaves a nasty taste in my mouth and makes me wonder if Delta cares at all about its customers, especially loyal Medallion members like myself.
Respectfully,
Deemus7
Dec 15, 2011, 11:16 am
#163
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 844
By the way, a quick search found the following policies on other domestic carriers:
AA: Up to 8 eVouchers can be used per transaction. Should you choose not to use the eVoucher for your own travel, you personally may apply any or all of its value toward the purchase of a ticket for a friend or family member.
WN: Up to two unused tickets per passenger may be applied. Unused tickets are always applied first. Up to four of the following may also be applied in any combination: southwestgiftcards®, Southwest LUV Vouchers, leftover electronic ticket funds, and one Credit Card.
I know someone mentioned in an earlier post that UA/CO only allows one per ticket. Anyone have experience with US?
AA: Up to 8 eVouchers can be used per transaction. Should you choose not to use the eVoucher for your own travel, you personally may apply any or all of its value toward the purchase of a ticket for a friend or family member.
WN: Up to two unused tickets per passenger may be applied. Unused tickets are always applied first. Up to four of the following may also be applied in any combination: southwestgiftcards®, Southwest LUV Vouchers, leftover electronic ticket funds, and one Credit Card.
I know someone mentioned in an earlier post that UA/CO only allows one per ticket. Anyone have experience with US?
Dec 15, 2011, 11:35 am
#164
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
US has quite a few different voucher types.
Travel with US:
Not combinable
Transferable as long as no name has been entered on the voucher
Future Travel Award:
Combinable
Transferable as long as no name has been entered on the voucher
Transportation Voucher:
Combinable
Transferable as long as no name has been entered on the voucher
Take Flight:
Not combinable, but it's for a round trip and not $$$ off, so this doesn't really mean anything
Transferable
$25 Air Check
Not combinable
Not transferable
Air Check Plus:
Not combinable and can only be used on tickets over $150
Transferable to a parent, child, or spouse (proof of relationship required)
Travel with US:
Not combinable
Transferable as long as no name has been entered on the voucher
Future Travel Award:
Combinable
Transferable as long as no name has been entered on the voucher
Transportation Voucher:
Combinable
Transferable as long as no name has been entered on the voucher
Take Flight:
Not combinable, but it's for a round trip and not $$$ off, so this doesn't really mean anything
Transferable
$25 Air Check
Not combinable
Not transferable
Air Check Plus:
Not combinable and can only be used on tickets over $150
Transferable to a parent, child, or spouse (proof of relationship required)
Dec 15, 2011, 11:44 am
#165
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
