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Changes to Domestic Baggage Allowance for some Silver Medallions

Changes to Domestic Baggage Allowance for some Silver Medallions

Old Dec 12, 11, 7:55 pm
  #91  
 
Join Date: Jun 2011
Posts: 141
My email to Delta, which I haven't sent yet. Should I use the comment form or send an email directly?

"How about reversing the policy change forcing loyal Silver medallions to pay for a second checked bag? I have purposely flown on Delta flights, including booking a Delta-based international itinerary that was $300 more expensive than the alternative, because I appreciated Delta's commitment to customer service and to its most valued customers, and I have not seen the reciprocation I'd expect out of the airline. I looked forward to Silver medallion status for the upgrades and for the two free checked bags, which was a wonderful benefit saving me valuable money when traveling between my university and home. This latest egregious devaluation of the Silver medallion status feels like a betrayal and it is seriously reducing my enthusiasm towards choosing future travel on Delta. I don't think I can hold myself to loyally considering only one airline, when I know that this airline doesn't care at all about my loyalty. It's a shame, really.

Equally deplorable is the misleading statement (that is, overt lie) contained in your media release about the change in policy. Your "Social Ambassador" states that "While this change may impact some of you, it is still on par with other airlines in the industry." While United Airlines does have the same laughably restrictive baggage allowance, both American Airlines and US Airways give their lowest level elite members two free bags. Thus the statement that this change is on par with other airlines in the industry is untrue. The change is equivalent to United's equally restrictive program, but is not on par with the standard of two. It is very saddening to see that Delta does not mind brazenly lying to the same customers it claims it values.

Finally, it is appalling to see the blatant bait and switch Delta has pulled on the customers who attained Silver status in part because of this advertised benefit and will not be able to enjoy it. I am extremely angry myself, as you should be able to discern, but I can't imagine how infuriated a customer who purchased MQMs must feel. They took part in a heavily advertised promotion designed to entice them into giving Delta money in exchange for certain benefits, and as this promotion winds down, you reduce them. Its abhorrent, absolutely abhorrent, business practices more aligned with a used car dealership or payday loan broker than with a ostensibly reputable Forbes 500 company that prides itself in serving its customers. How anyone in management could justify such a terrible and dishonest decision is beyond me, and its the knowledge that Delta knows exactly what it is doing in shafting its customers that makes me so reluctant to continue providing Delta with my business or recommending Delta to other people.

Please explain to me the rationale behind the decision, and then take the only logical step of reversing it so Delta can restore some semblance of trust and respect between itself and it's thus far loyal customers."
nukchebi0 is offline  
Old Dec 12, 11, 7:56 pm
  #92  
 
Join Date: Feb 2008
Location: CMH
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Sweet. Looking forward to stepping on my last DL flights this week on a mileage run to make Gold. Come Friday, it'll be status match to UA time!

Petty, cheap, and underhanded.
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Old Dec 12, 11, 8:00 pm
  #93  
 
Join Date: Jun 2011
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Never mind, I don't want to email some random person in customer care. How do I send this directly to someone important in Atlanta?
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Old Dec 12, 11, 8:03 pm
  #94  
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Originally Posted by eturowski View Post
I think it's pretty crappy for Delta to announce a major change like this only a few weeks after offering people the opportunity to purchase miles to make FO for 2012. Honestly, if I'd have bought some of those miles explicitly because I believed I would be receiving two free checked bags on every trip next year (one of the few benefits actually guaranteed to FOs), I'd be pretty POed.

, Delta. Thanks a lot.
Absolutely - this is bordering on dishonesty

Last edited by GRALISTAIR; Dec 12, 11 at 8:03 pm Reason: spelling
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Old Dec 12, 11, 8:04 pm
  #95  
 
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Don't forget that major carrier and beloved partner Alaska Airlines' lowest tier elites also get two free bags on their metal (obviously not much the case for DL anymore)

http://www.alaskaair.com/content/mil...-benefits.aspx

on the flipside, the value of a plat amex will be offset after 6 flights with an extra bag. And you'd get a free companion ticket in Y to boot.

by no means a positive change, but there is a silver lining, i guess
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Old Dec 12, 11, 8:06 pm
  #96  
 
Join Date: Oct 2010
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So flying 30-59 flights on Delta in a year means you can check half as many bags free as you would flying Southwest. Delta is foolishly following United in devaluing the Silver status.
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Old Dec 12, 11, 8:08 pm
  #97  
 
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Originally Posted by xSTRIKEx6864 View Post
So flying 30-59 flights on Delta in a year means you can check half as many bags free as you would flying Southwest. Delta is foolishly following United in devaluing the Silver status.
and with the industry's awesome situAAtion, who would like to guess how long before they dismantle their lowest tiers.

race to the bottom
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Old Dec 12, 11, 8:09 pm
  #98  
 
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Now that the emotional is out of the way...this truly is a short-sighted decision.

With WN marching into DL's backyard, what's now stopping a large population of peeved BIS FO members from jumping to WN? Two bags free more than makes up for the $15 early check in fee.

There will be a lot of singing soon.
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Old Dec 12, 11, 8:12 pm
  #99  
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Originally Posted by nukchebi0 View Post
Equally deplorable is the misleading statement (that is, overt lie) contained in your media release about the change in policy. Your "Social Ambassador" states that "While this change may impact some of you, it is still on par with other airlines in the industry." While United Airlines does have the same laughably restrictive baggage allowance, both American Airlines and US Airways give their lowest level elite members two free bags. Thus the statement that this change is on par with other airlines in the industry is untrue. The change is equivalent to United's equally restrictive program, but is not on par with the standard of two. It is very saddening to see that Delta does not mind brazenly lying to the same customers it claims it values.
Truth be told, let's look at how Delta stacks up against the other members of the Big Four:

- American: is in Chapter 11 right now. Generally, you throw some sweeteners in during such a period to keep business.

- US Airways: a domestic heavy carrier that doesn't offer the international presence that Delta (and United) directly offers.

- United: matches Delta in scope both domestically (moreso than AA/US) and internationally.

When Delta and United combined are 50% or so of total airline capacity in this country, while AA/US are about 25%, it makes sense to align more closely with the airline that is your biggest competitor in terms of scope.

I would not be shocked if Delta implemented some other rules for SkyMiles, such as making Silver upgrades day of departure only (as is the case for new UA Silver in their 2012 program).
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Old Dec 12, 11, 8:15 pm
  #100  
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Originally Posted by n301dp View Post

With WN marching into DL's backyard, what's now stopping a large population of peeved BIS FO members from jumping to WN? Two bags free more than makes up for the $15 early check in fee.
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Depends on how peeved they are. I'm guessing most FOs on domestic trips aren't checking 2 bags/person.

It then becomes the question of do the other benefits of flying Delta outweigh the option of Southwest. Does having the ability to do SDC for $50 make sense, or is paying the fare difference on WN (which might be $200) to take that earlier flight home make sense. Assigned seats vs. cattle call. Chance at an upgrade (albeit around 30%, but varies on time/route/etc.) vs. guaranteed coach seat.

It might drive some people to WN in Atlanta, but there are things about WN (that FL is losing) that might drive those folks back to Delta.
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Old Dec 12, 11, 8:15 pm
  #101  
 
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Originally Posted by mersk862 View Post
To be fair, she (a) posted this before it was announced on Delta.com and (b) posted it at 4:30 p.m. Atlanta time, when it's likely near the end of her day.
Irrelevant - she is an online social ambassador for a company doing business in a region just a teensy bit larger thanthe eastern time zone. If she can't be the one to respond around the clock, then someone else from DL's online team needs to be jumping in here while the questions are flying. Corporate silence is killing DL right now...

Or maybe the time of posting was somehow deliberate
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Old Dec 12, 11, 8:16 pm
  #102  
 
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Originally Posted by mersk862 View Post
- US Airways: a domestic heavy carrier that doesn't offer the international presence that Delta (and United) directly offers.
Not directly, but elite benefits and redemptions on better Star Alliance airlines don't hurt the case for US.
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Old Dec 12, 11, 8:18 pm
  #103  
 
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Michelle,

Thank you for posting this first. However, this is an absolute terrible decision for DL. Why even have a silver status? What benefit is there anymore over just having an American Express card?
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Old Dec 12, 11, 8:25 pm
  #104  
 
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Originally Posted by mAAine_flyer View Post
Irrelevant - she is an online social ambassador for a company doing business in a region just a teensy bit larger thanthe eastern time zone. If she can't be the one to respond around the clock, then someone else from DL's online team needs to be jumping in here while the questions are flying. Corporate silence is killing DL right now...

Or maybe the time of posting was somehow deliberate
No, its perfectly reasonable to assume that Delta didn't anticipate any reaction.

(to infinity)
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Old Dec 12, 11, 8:26 pm
  #105  
 
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Originally Posted by mAAine_flyer View Post
Or maybe the time of posting was somehow deliberate
No, if that were the case, this would have been posted on Friday and would have included something akin to "Let the conversation begin!"
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