FAQ: Comfort+ Seating

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Hi fellow FTers!
I'm working on updated for the new roll out of Comfort + (C+)
Thanks!
rwoman

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On March 1, 2015, DL rebranded Economy Comfort as "Comfort+."
Delta - Comfort+
dl.com: LINK
Comfort+ FAQ - LINK
Offering:
  • C+ is a complimentary upgrade (space available) for DM and PM after booking. GM can access for free at T-72 and FO at T-24. (There is no longer a discount for GM/FO.)
  • Sky Priority boarding
  • Extra legroom and, on international a/c, extra recline
  • Free wine, spirits and regional craft beers, plus premium snacks
  • Complimentary premium entertainment from Delta Studio™ (No longer relevant as of July 1st; Entertainment now complimentary in Y)
  • On JFK-LAX/SFO flights, a Luvo® sandwich wrap and frozen Greek yogurt bar, pillow, blanket, and sleep kit are included

A few general notes regarding DL C+:
  1. On international a/c, the bulkhead seats often have a significant amount leg room (other than the 764).
  2. The bulkhead and exit row seats are often narrower as the tray table and/or IFE unit are in the arm rests. The arm rests do not move which, coupled with a smaller seat, can be uncomfortable for larger pax.
  3. The first row of regular economy seating after EC IS NOT recommended. The last row of EC has the EC recline and members have reported that there's no extra space between this row and the first row of regular Y.
  4. Selecting C+ Seats - You cannot select or purchase C+ seats until after booking is completed on revenue or award tickets. The UG has to clear as well.
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Internationally Configured Aircraft
Per DL, International/transoceanic C+ offers 35" pitch and 6" recline. (LINK)

747-400 / 744 / 74S:
  • dl.com seat map: 747-400
    Rows 22-26 - 42 total C+ seats.
  • Legroom:
    Row 22 ABC/HJK and 24 DEFG are the bulkhead seats. 22C/H are noted as having unlimited legroom and some have noted that people can congregate due to the proximity of the lavatories, which are located directly in front of the first row of C+ on the 744. 22ABC have recently received poor reviews because of the lav and galley - people tend to congregate in this area and it can become stinky. Comments on 22K indicate that pax can access the aisle without disturbing other passengers. Also, the lavatory near 22HJK is blocked for BusinessElite pax, so there tends to be fewer disturbances and become less smelly over the course of a long flight. Also, seats 22B and 22J can be used for bassinets.
    Some might prefer the legroom of row 35/51 on the 744 with less recline and tray in armrest.
  • Related Threads and Posts:
    EC Bulkheads on the 74S
    Economy Comfort on 747-400
    The Official Delta 747-400 Interior Mod Tracking Thread
    tentseller's review of the 744 - LINK
    Comments on seat power on the 74S - LINK

777-200LR / 777-200ER / 772
  • dl.com seat maps: 777-200LR / 777-200ER
    Rows 31-34; 36 C+ seats
    NOTE: As DL reduced the number of Business Elite seats on the 777s, rows 29-32 are now the C+ seats.
    The C+/Economy seats on a/c has winged headrests.
  • Legroom:
    Row 29/31 seats are the bulkhead seats and have plenty of leg room. Rows 30-32/32-34 are standard C+ seats with USB and plug power. Row 44 (exit row) has excellent legroom, but no power outlets. The window seat sin this row are narrower because the tray table is in the armrest does not move up. The recline is standard recline.
    IFE:
    These a/c are equipped with IFE at each seat.
  • Related Threads and Posts:
    Recent comments on row 31 and row 29 (Bulkhead C+ seats): Delta 777 Bulkhead Seat
    chimphappyhour's feedback on a 777 flight LAX-SYD-LAX in EC - LINK.
    Thoughts on Row 31 - LINK
    modhop's video of the 777 - LINK
    My thoughts on row 35, the first row of Y after EC - LINK
    My pictures of row 31 - LINK
    777-200LR Economy Comfort & exit row questions

A330-300 / A333:
A330-200 / A332:
767-400 / 764 / 76D:
  • dl.com seat map: LINK
    C+ is rows 15-18
  • Legroom:
    On the 764, the bulkhead seats (row 15) have less leg room than the 763's; there's probably about 2' or so between the edge of the seat and the wall. The bulkhead seats do not have moveable arm rests and the tray table/IFE monitor are in the arm rests. In my experience, I felt like the A332/333 and 763's had better recline in EC than the 764.
  • IFE:
    These a/c are equipped with IFE at each seat.
    Note: The overhead bins above 16 CDE have emergency equipment in them and cannot be used for stowage of luggage.
  • Related Threads and Posts:
    Discussion on 17E vs. 18F: LINK
    mgoflyer's negative thoughts on 15G - LINK
    tentseller's thoughts on row 15 - LINK
    NecessaryIndulgence's thoughts on row 15 - LINK
    My pictures of Row 15: 15E: LINK; Space between Row 15 and the bulkhead - LINK
    My pictures comparing Row 15, "regular" EC, and normal Y seats - LINK
    My pictures of 18F with 17F fully reclined - LINK
    The London FAQ also includes many comments on the 764 - FAQ: Flying to London on DL

767-300ER - 76Z (v1 and v2) / 76L (previously seen as 76W) / 76T
  • dl.com: 76Z v1; 76Z v2; 76L; 76T
    • 76Z v1 - Rows 13-15 AB CDE FG and 16-17 AB FG
    • 76Z v2 - Rows 12-16
    • 76L - Rows 16-21
    • 76T - Rows 17-21
  • IFE:
    These a/c are equipped with IFE at each seat. There is also USB power and standard plugs.
  • Legroom:
    The bulkhead seats do not have moveable arm rests. On 763's with row 20 and 21 as EC seats, note these are both exit rows and seats recline in both rows.
  • Related Threads and Posts:
    rwoman's pics of seats 13 FG on the 76Z v1 - LINK
    gooslee's comments on the 76L - LINK
    CarmenOM's comments on the 76L - LINK
    Y29M's comments on the 763 row 17 (76T) - LINK
    rwoman's thoughts on the modified 76 (76T) - LINK
    53flyer's comments on the modified763 row 17 and the impact on legroom (76T) - LINK
    rwoman's comments on the exit rows (76L and 76T) - LINK
    garyfam's comments on the exit rows (76L and 76T) - LINK
    Seat 1A's photos of 17E (EC Bulkhead - 76T) and row 22CDE (regular Y bulkhead) (76L / 76T) - LINK
    CosmoHuman's comments on the outside first row (12AB and 12FG) on the 76Z v2 LINK
    TrojanTraveler's comments on the protruding exit doors on 12A and 12G on 76Z v2 LINK
    RaflW's comments on 16AB and other nearby seats with pics for the 76Z v2 LINK

757-200 (Delta One Equipped) - 75S:
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Domestic Configured Aircraft
Per DL, domestic Comfort + offers a minimum 34" pitch and normal recline. (LINK)

767-300 / 76P / 76Q
  • dl.com: 767-300 (76Q/P)
    C+ is rows 10-14
  • Legroom: Row 10 has a hard bulkhead in front of it, but the legroom is still decent. This row has an immoveable armrest and the tray table is in the armrest as well.
  • Related Threads and Posts:
    gooselee's comments on row 10 - LINK

757-300 / 753:
757-200 / 757 / 75D(H)/ 75X:
Domestic 757's are referenced below. Discussion on the non-PTV 752's - LINK.
737-900ER / 739
  • dl.com: 737-900ER / 739
    C+ is rows 10-13 ABC and 11-13 DEF.
  • IFE:
    This a/c has PTVs and power.
  • Legroom:
    The general feedback is 10C and 11D may be the best seats. Overall feedback is not great.
  • Related Threads and Posts:
    twnwz's experience on the 739: LINK
    Best seat on 737-900ER?

737-800 / 738 / 73H:
  • 737-800 / 738:
    • dl.com:
    • 737-800 / 738
      C+ is rows 10-15
    • IFE:
      This a/c has overhead video.
    • Legroom:
      Row 10 has standard bulkhead legroom for an economy bulkhead, making it challenging to get out from the window seat.
    • Related Threads and Posts:
      T.J. Bender's negative feedback on the 737 Row 10 - LINK
      cardood's thoughts on the 737 Row 10 - LINK
      CBear's comments on using a rear facing car seat - LINK
      lhitchner's feedback on the 737 Row 10 - LINK
  • 737-800 / 73H:
    • dl.com: 737-800 - 73H
      C+ is rows 10-12.
    • IFE:
      This a/c has PTVs.
    • Legroom:
      Row 10 has standard bulkhead legroom for an economy bulkhead, making it challenging to get out from the window seat.
    • Related Threads and Comments:
      None

737-700 / 73W:
  • dl.com: 737-700 / 73W
    C+ is rows 10-12.
  • IFE:
    This a/c has PTVs.
  • Legroom:
    Row 10 has good legroom. It is directly behind the F cabin and there is no fixed bulkhead, allowing pax in row 10 to store items underneath row 3.
  • Related Threads and Posts:
    rwoman's pics of the 73W Row 10 - LINK

MD-88 / M88:
  • dl.com: MD-88 / M88
    C+ is rows 10-14
  • IFE:
    None
  • Legroom:
    Row 10 has very good legroom.
  • Related Threads and Posts:
    javabytes' post on row 11 - LINK
    Bicostal's feedback on row 10 - LINK
    rwoman's pics of row 10 - LINK

MD-90 / M90
717:
A321-200:
  • dl.com: A321
    C+ is rows 10-14
  • IFE:
    PTVs and Delta Studio via wifi
  • Legroom:
    RaflW's post on the 321 C+ cabin
  • Related threads and posts:
    None

A320-200 / 32R:
  • dl.com: A320/32R
    C+ is rows 4-6
  • IFE:
    None
  • Legroom:
    No additional comments

A320-200/32K
  • dl.com: A320 / 32K
    C+ is rows 10-12
  • IFE:
    None
  • Legroom:
    No additional comments
  • Related threads and posts:
    None

A319-100/319
  • dl.com: A319 / 319
    C+ is rows 4-6
  • IFE:
    None
  • Legroom:
    No additional comments
  • Related Threads and posts:
    akonrandi's comments on A319/A320 seats - LINK.

A319-100/31J
  • dl.com: A319 / 31J
    C+ is rows 10-12
  • IFE:
    This a/c is equipped with AVOD
  • Legroom:
    No additional comments
  • Related Threads and posts:
    None

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Flying to Hawaii in C+:
- From DL's C+ page: 3-4" (7-10 cm) extra legroom/ Up to 50% more recline on select routes (JFK to/from SFO or LAX, and ATL/MSP/or JFK to/from HNL).

Related threads and posts:
http://www.flyertalk.com/forum/delta...767-300er.html

C+ and Priority Boarding/Baggage Allowance:
Passengers in C+ get Sky Priority boarding unless their elite status provides a higher boarding zonemu access. There is no additional baggage allowance unless elite status or fare class provide it.

Related threads and posts:
jamersteroh's comments on zone 1: LINK
jamersteroh's comments on baggage: LINK

Status Changes:
There have been a couple of questions regarding C+ when a member's status drops down after January 31. Typically, seats will hold unless there is an equipment change. If there's a change, the passenger(s) will most likely be seated in regular economy. There are reports of some success contacting @delta to get reseated in C+.

Related threads:
http://www.flyertalk.com/forum/delta...-ec-seats.html
http://www.flyertalk.com/forum/delta...op-silver.html

Threads/posts that may be useful for non-C+ information:
http://www.flyertalk.com/forum/delta...-aircraft.html
Delta Preferred seating: LINK

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KLM - Economy Comfort

klm.com: LINK
Related FT Threads:
KLM New no Economy Comfort on DL-coded before check-in
DL.com won't let me select seats on KLM flight
KLM Seating, Including Economy Comfort
Delta.com Says KLM Economy Comfort is Free for Delta PMs, But it's Not True
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Old Nov 19, 12, 10:21 am
  #1066  
 
Join Date: Oct 2012
Location: Western NY
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Thanks for the words of caution about the seat maps!

I intentionally booked weekend flights hoping to avoid business travel. FC frequently goes unsold on the shuttle hops so I've got a little hope for an upgrade on the flights to get from WNY to LGA. And I intentionally routed through LGA instead of ATL to hopefully improve my chances there. I've been lurking on FT for a while and I tried to pick flights that gave me a little better shot. I know it's still a long shot, but it's a numbers game.

It's also my flights to/from FL for vacation, so regardless of whether we get upgraded I know it's going to be a pleasant trip and a fun way to start of the Christmas/Winter holiday season.
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Old Nov 19, 12, 11:09 am
  #1067  
 
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Originally Posted by mridley2 View Post
$$ paid for EC seats is lost if upgraded. Delta clearly definines this in their T&C.

And Elite status is usually posted withing 24 hours of the qualifying flight. Not just on saturdays (that was years ago..) So whenever your account is credited with MQM/MQS that put you over the FO threshold your account will be FO. Right away you should login and select your preferred seats for all upcoming flights (unless you've already paid for EC).


Once your status shows FO then you will qualify for discount EC seats though not before. You will not qualify for FO benefits until your account reflects FO. You'll know when your elite status is updated simply by logging in to your account and checking your membership (general member vs Silver Medallion).

I have no information to offer on the EC sale though so I'm not sure.

Happy Monday! and welcome to FT!!
I took a flight on the last Friday of October and the miles posted Sunday morning but my status didn't change. It changed Sunday evening. FOs get free EC at check-in, and when I was an FO I was never unable to get an EC seat at check-in when I wanted one.

Last edited by Carl Johnson; Nov 19, 12 at 2:18 pm
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Old Nov 19, 12, 1:41 pm
  #1068  
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If I paid for EC (I don't I get it free because of PM status) and I got upgraded, I would be absolutely frickin delighted. Even if the T&C did not specifically say so, no way would I expect a refund and I don't see how anyone would reasonably expect one even in their wildest dreams.
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Old Nov 19, 12, 2:03 pm
  #1069  
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Originally Posted by GRALISTAIR View Post
If I paid for EC (I don't I get it free because of PM status) and I got upgraded, I would be absolutely frickin delighted. Even if the T&C did not specifically say so, no way would I expect a refund and I don't see how anyone would reasonably expect one even in their wildest dreams.
I agree but some might argue for short domestic flights that FC isn't very valuable. As I see it, if a FO pays for EC in advance, it's mainly purchasing a guarantee that one's seat will be no worse than EC. The person could also turn down the upgrade to keep the EC seat that has been paid for.
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Old Nov 19, 12, 2:13 pm
  #1070  
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Originally Posted by mattsteg View Post
I would not read anything into seatmaps a month out. If you do manage an upgrade it will be because the business travellers that would normally be upgraded are not so likely to be flying that day.
While still not exact, the better metric to determine your upgrade chances is to look at the number of premium/EC seats already selected and compare that to the number of open F seats. If most of the premium and EC seats are available, that's a decent (but still nowhere near guaranteed) sign there aren't many Medallions on the route and you have a better shot at an upgrade. If the Premium and EC seats are filled up it usually means there are a lot of Medallions on the flight and getting an upgrade is going to be pretty tough. Again, not scientific. Late bookings, IROPs during the day, last minute changes and cancellations, SDCs, etc. all play a factor as well.
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Old Nov 19, 12, 2:28 pm
  #1071  
 
Join Date: Oct 2009
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Originally Posted by MSPeconomist View Post
I agree but some might argue for short domestic flights that FC isn't very valuable. As I see it, if a FO pays for EC in advance, it's mainly purchasing a guarantee that one's seat will be no worse than EC. The person could also turn down the upgrade to keep the EC seat that has been paid for.
This is an interesting thought. While I didn't read the FAQ, I did have at least a mildly similar experience last week. First off, I'm back to cattle status as I got laid off last year and while re-employed now haven't traveled too much, so went from Gold to base member. That said, I recently paid for Exit row seating when checking in for a flight that was overbooked. I volunteered to bump, got placed on another flight in FC, and was all the happier for it. In fact, I hadn't even thought about the Exit row charge, but when I checked my statement the other day I noticed Delta had refunded it. Not sure if the same thoughts would apply with an upgrade (clearly not exit charges as even FO could reserve exit row at booking for free, but...), but it was nice to see the gesture.
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Old Nov 19, 12, 3:16 pm
  #1072  
 
Join Date: Jan 2012
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One last thing to keep in mind, as a Silver, you can choose an EC seat within 24 hours with no fee. So you might watch and see how quickly the EC is filling up and try and nab one at the end.
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Old Nov 19, 12, 8:55 pm
  #1073  
 
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For now, EC seats are atuo refunded if you are not seated in those seats when the fligt is closed out.
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Old Nov 19, 12, 9:25 pm
  #1074  
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Originally Posted by NWA012 View Post
For now, EC seats are atuo refunded if you are not seated in those seats when the fligt is closed out.
Interesting as this SOP seems to be much more generous than the rules state for EC. Maybe it's easier and less costly to refund everyone automatically than to document why the passenger did not ride in the EC seat that had been reserved.
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Old Nov 20, 12, 1:40 am
  #1075  
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Originally Posted by Bttc View Post
One last thing to keep in mind, as a Silver, you can choose an EC seat within 24 hours with no fee. So you might watch and see how quickly the EC is filling up and try and nab one at the end.
Keep in mind this is only with domestic EC, not international.
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Old Nov 20, 12, 7:23 am
  #1076  
 
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Originally Posted by GRALISTAIR View Post
If I paid for EC (I don't I get it free because of PM status) and I got upgraded, I would be absolutely frickin delighted. Even if the T&C did not specifically say so, no way would I expect a refund and I don't see how anyone would reasonably expect one even in their wildest dreams.
I agree with you Gralistair in principle. However I didn't include the nitty gritty details; on one flight they split the seats for my wife and I after an equipment change (MD-88 to A320) and now to get 2 seats next to one another it looked like I needed to grab EC. As was since pointed out, once I cross FO next week I can log in and move us to preferred seating confirmed next to one another. We're both under <5'6", legroom is a bit unnecessary for the two of us so it's not something I pay for unless I need to get off the plane in a hurry (mtg, tight connection, etc).

I also don't feel like calling to try to get the seats moved since I can deal with it myself in a week (or don't mind paying a small amount if I could get the 50% + 50% discount on the EC seats) rather than spending 15 minutes on the phone for the umpteenth time with delta this month. With the Sandy and Nor'easter weather issues earlier this month, I've taken enough of their time (and spent enough of my cell phone minutes).
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Old Nov 21, 12, 12:13 pm
  #1077  
 
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Delta Economy Comfort

Has anyone flown Delta Airbus 300-200 (internationally) in the Economy comfort seats. What is your thoughts.
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Old Nov 21, 12, 2:14 pm
  #1078  
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767-300ER (unmodified) seat 17A

All,

Photo from my JFK-IST trip:



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Old Nov 21, 12, 2:20 pm
  #1079  
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A330-300 Seat 10J

A330-300 Seat 10J:

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Old Nov 23, 12, 2:52 am
  #1080  
 
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I have just returned home to Ireland from the US.

On the US domestic leg from LAS to JFK, I flew on a B738. EC seat was 10F.

I have never ever experienced such an uncomfortable seat on a flight in any of my travels

Had I saved my money and had seated myself in regular Y seats, it would have been far more enjoyable than the EC product that I paid Delta to experience

I have emailed their customer relations people, and as I live in Europe I received a reply from KLM in Amsterdam, which added insult to injury. It was a condescending attitude that did not recognise any of the issues I raised

Since then, I have sourced an email address for the CEO of Delta and have already forwarded him a copy of my complaint .. I wonder will I even hear from his office

To say, that I have a feeling of been gouged by Delta on their EC product is an understatement

Finally, if anyone is thinking of purchasing the EC product on a B7378 of Delta... avoid ANY of the bulkhead seats

If anyone would like a copy of my email of complaint outlining every detail, please just PM me with your email and I will send you a copy

Last edited by flame; Nov 23, 12 at 2:55 am Reason: Spelling
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