Old Apr 10, 2013, 4:17 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RaflW
Hi fellow FTers!
I'm working on updated for the new roll out of Comfort + (C+)
Thanks!
rwoman

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On March 1, 2015, DL rebranded Economy Comfort as "Comfort+."
Delta - Comfort+
dl.com: LINK
Comfort+ FAQ - LINK
Offering:
  • C+ is a complimentary upgrade (space available) for DM and PM after booking. GM can access for free at T-72 and FO at T-24. (There is no longer a discount for GM/FO.)
  • Sky Priority boarding
  • Extra legroom and, on international a/c, extra recline
  • Free wine, spirits and regional craft beers, plus premium snacks
  • Complimentary premium entertainment from Delta Studio (No longer relevant as of July 1st; Entertainment now complimentary in Y)
  • On JFK-LAX/SFO flights, a Luvo sandwich wrap and frozen Greek yogurt bar, pillow, blanket, and sleep kit are included

A few general notes regarding DL C+:
  1. On international a/c, the bulkhead seats often have a significant amount leg room (other than the 764).
  2. The bulkhead and exit row seats are often narrower as the tray table and/or IFE unit are in the arm rests. The arm rests do not move which, coupled with a smaller seat, can be uncomfortable for larger pax.
  3. The first row of regular economy seating after EC IS NOT recommended. The last row of EC has the EC recline and members have reported that there's no extra space between this row and the first row of regular Y.
  4. Selecting C+ Seats - You cannot select or purchase C+ seats until after booking is completed on revenue or award tickets. The UG has to clear as well.
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Internationally Configured Aircraft
Per DL, International/transoceanic C+ offers 35" pitch and 6" recline. (LINK)

747-400 / 744 / 74S:
  • dl.com seat map: 747-400
    Rows 22-26 - 42 total C+ seats.
  • Legroom:
    Row 22 ABC/HJK and 24 DEFG are the bulkhead seats. 22C/H are noted as having unlimited legroom and some have noted that people can congregate due to the proximity of the lavatories, which are located directly in front of the first row of C+ on the 744. 22ABC have recently received poor reviews because of the lav and galley - people tend to congregate in this area and it can become stinky. Comments on 22K indicate that pax can access the aisle without disturbing other passengers. Also, the lavatory near 22HJK is blocked for BusinessElite pax, so there tends to be fewer disturbances and become less smelly over the course of a long flight. Also, seats 22B and 22J can be used for bassinets.
    Some might prefer the legroom of row 35/51 on the 744 with less recline and tray in armrest.
  • Related Threads and Posts:
    EC Bulkheads on the 74S
    Economy Comfort on 747-400
    The Official Delta 747-400 Interior Mod Tracking Thread
    tentseller's review of the 744 - LINK
    Comments on seat power on the 74S - LINK

777-200LR / 777-200ER / 772
  • dl.com seat maps: 777-200LR / 777-200ER
    Rows 31-34; 36 C+ seats
    NOTE: As DL reduced the number of Business Elite seats on the 777s, rows 29-32 are now the C+ seats.
    The C+/Economy seats on a/c has winged headrests.
  • Legroom:
    Row 29/31 seats are the bulkhead seats and have plenty of leg room. Rows 30-32/32-34 are standard C+ seats with USB and plug power. Row 44 (exit row) has excellent legroom, but no power outlets. The window seat sin this row are narrower because the tray table is in the armrest does not move up. The recline is standard recline.
    IFE:
    These a/c are equipped with IFE at each seat.
  • Related Threads and Posts:
    Recent comments on row 31 and row 29 (Bulkhead C+ seats): Delta 777 Bulkhead Seat
    chimphappyhour's feedback on a 777 flight LAX-SYD-LAX in EC - LINK.
    Thoughts on Row 31 - LINK
    modhop's video of the 777 - LINK
    My thoughts on row 35, the first row of Y after EC - LINK
    My pictures of row 31 - LINK
    777-200LR Economy Comfort & exit row questions

A330-300 / A333:
A330-200 / A332:
767-400 / 764 / 76D:
  • dl.com seat map: LINK
    C+ is rows 15-18
  • Legroom:
    On the 764, the bulkhead seats (row 15) have less leg room than the 763's; there's probably about 2' or so between the edge of the seat and the wall. The bulkhead seats do not have moveable arm rests and the tray table/IFE monitor are in the arm rests. In my experience, I felt like the A332/333 and 763's had better recline in EC than the 764.
  • IFE:
    These a/c are equipped with IFE at each seat.
    Note: The overhead bins above 16 CDE have emergency equipment in them and cannot be used for stowage of luggage.
  • Related Threads and Posts:
    Discussion on 17E vs. 18F: LINK
    mgoflyer's negative thoughts on 15G - LINK
    tentseller's thoughts on row 15 - LINK
    NecessaryIndulgence's thoughts on row 15 - LINK
    My pictures of Row 15: 15E: LINK; Space between Row 15 and the bulkhead - LINK
    My pictures comparing Row 15, "regular" EC, and normal Y seats - LINK
    My pictures of 18F with 17F fully reclined - LINK
    The London FAQ also includes many comments on the 764 - FAQ: Flying to London on DL

767-300ER - 76Z (v1 and v2) / 76L (previously seen as 76W) / 76T
  • dl.com: 76Z v1; 76Z v2; 76L; 76T
    • 76Z v1 - Rows 13-15 AB CDE FG and 16-17 AB FG
    • 76Z v2 - Rows 12-16
    • 76L - Rows 16-21
    • 76T - Rows 17-21
  • IFE:
    These a/c are equipped with IFE at each seat. There is also USB power and standard plugs.
  • Legroom:
    The bulkhead seats do not have moveable arm rests. On 763's with row 20 and 21 as EC seats, note these are both exit rows and seats recline in both rows.
  • Related Threads and Posts:
    rwoman's pics of seats 13 FG on the 76Z v1 - LINK
    gooslee's comments on the 76L - LINK
    CarmenOM's comments on the 76L - LINK
    Y29M's comments on the 763 row 17 (76T) - LINK
    rwoman's thoughts on the modified 76 (76T) - LINK
    53flyer's comments on the modified763 row 17 and the impact on legroom (76T) - LINK
    rwoman's comments on the exit rows (76L and 76T) - LINK
    garyfam's comments on the exit rows (76L and 76T) - LINK
    Seat 1A's photos of 17E (EC Bulkhead - 76T) and row 22CDE (regular Y bulkhead) (76L / 76T) - LINK
    CosmoHuman's comments on the outside first row (12AB and 12FG) on the 76Z v2 LINK
    TrojanTraveler's comments on the protruding exit doors on 12A and 12G on 76Z v2 LINK
    RaflW's comments on 16AB and other nearby seats with pics for the 76Z v2 LINK

757-200 (Delta One Equipped) - 75S:
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Domestic Configured Aircraft
Per DL, domestic Comfort + offers a minimum 34" pitch and normal recline. (LINK)

767-300 / 76P / 76Q
  • dl.com: 767-300 (76Q/P)
    C+ is rows 10-14
  • Legroom: Row 10 has a hard bulkhead in front of it, but the legroom is still decent. This row has an immoveable armrest and the tray table is in the armrest as well.
  • Related Threads and Posts:
    gooselee's comments on row 10 - LINK

757-300 / 753:
757-200 / 757 / 75D(H)/ 75X:
Domestic 757's are referenced below. Discussion on the non-PTV 752's - LINK.
737-900ER / 739
  • dl.com: 737-900ER / 739
    C+ is rows 10-13 ABC and 11-13 DEF.
  • IFE:
    This a/c has PTVs and power.
  • Legroom:
    The general feedback is 10C and 11D may be the best seats. Overall feedback is not great.
  • Related Threads and Posts:
    twnwz's experience on the 739: LINK
    Best seat on 737-900ER?

737-800 / 738 / 73H:
  • 737-800 / 738:
    • dl.com:
    • 737-800 / 738
      C+ is rows 10-15
    • IFE:
      This a/c has overhead video.
    • Legroom:
      Row 10 has standard bulkhead legroom for an economy bulkhead, making it challenging to get out from the window seat.
    • Related Threads and Posts:
      T.J. Bender's negative feedback on the 737 Row 10 - LINK
      cardood's thoughts on the 737 Row 10 - LINK
      CBear's comments on using a rear facing car seat - LINK
      lhitchner's feedback on the 737 Row 10 - LINK
  • 737-800 / 73H:
    • dl.com: 737-800 - 73H
      C+ is rows 10-12.
    • IFE:
      This a/c has PTVs.
    • Legroom:
      Row 10 has standard bulkhead legroom for an economy bulkhead, making it challenging to get out from the window seat.
    • Related Threads and Comments:
      None

737-700 / 73W:
  • dl.com: 737-700 / 73W
    C+ is rows 10-12.
  • IFE:
    This a/c has PTVs.
  • Legroom:
    Row 10 has good legroom. It is directly behind the F cabin and there is no fixed bulkhead, allowing pax in row 10 to store items underneath row 3.
  • Related Threads and Posts:
    rwoman's pics of the 73W Row 10 - LINK

MD-88 / M88:
  • dl.com: MD-88 / M88
    C+ is rows 10-14
  • IFE:
    None
  • Legroom:
    Row 10 has very good legroom.
  • Related Threads and Posts:
    javabytes' post on row 11 - LINK
    Bicostal's feedback on row 10 - LINK
    rwoman's pics of row 10 - LINK

MD-90 / M90
717:
A321-200:
  • dl.com: A321
    C+ is rows 10-14
  • IFE:
    PTVs and Delta Studio via wifi
  • Legroom:
    RaflW's post on the 321 C+ cabin
  • Related threads and posts:
    None

A320-200 / 32R:
  • dl.com: A320/32R
    C+ is rows 4-6
  • IFE:
    None
  • Legroom:
    No additional comments

A320-200/32K
  • dl.com: A320 / 32K
    C+ is rows 10-12
  • IFE:
    None
  • Legroom:
    No additional comments
  • Related threads and posts:
    None

A319-100/319
  • dl.com: A319 / 319
    C+ is rows 4-6
  • IFE:
    None
  • Legroom:
    No additional comments
  • Related Threads and posts:
    akonrandi's comments on A319/A320 seats - LINK.

A319-100/31J
  • dl.com: A319 / 31J
    C+ is rows 10-12
  • IFE:
    This a/c is equipped with AVOD
  • Legroom:
    No additional comments
  • Related Threads and posts:
    None

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Flying to Hawaii in C+:
- From DL's C+ page: 3-4" (7-10 cm) extra legroom/ Up to 50% more recline on select routes (JFK to/from SFO or LAX, and ATL/MSP/or JFK to/from HNL).

Related threads and posts:
http://www.flyertalk.com/forum/delta...767-300er.html

C+ and Priority Boarding/Baggage Allowance:
Passengers in C+ get Sky Priority boarding unless their elite status provides a higher boarding zonemu access. There is no additional baggage allowance unless elite status or fare class provide it.

Related threads and posts:
jamersteroh's comments on zone 1: LINK
jamersteroh's comments on baggage: LINK

Status Changes:
There have been a couple of questions regarding C+ when a member's status drops down after January 31. Typically, seats will hold unless there is an equipment change. If there's a change, the passenger(s) will most likely be seated in regular economy. There are reports of some success contacting @delta to get reseated in C+.

Related threads:
http://www.flyertalk.com/forum/delta...-ec-seats.html
http://www.flyertalk.com/forum/delta...op-silver.html

Threads/posts that may be useful for non-C+ information:
http://www.flyertalk.com/forum/delta...-aircraft.html
Delta Preferred seating: LINK

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KLM - Economy Comfort

klm.com: LINK
Related FT Threads:
KLM New no Economy Comfort on DL-coded before check-in
DL.com won't let me select seats on KLM flight
KLM Seating, Including Economy Comfort
Delta.com Says KLM Economy Comfort is Free for Delta PMs, But it's Not True
Print Wikipost

FAQ: Comfort+ Seating

Old Feb 15, 2018, 10:01 pm
  #3061  
 
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
Originally Posted by FlyerWx
I just wanted to post this announcement from Delta in case anyone comes across this thread/forum. I recall someone mentioning mentioning this issue, but I can't find it.


*Bolding mine
Source: https://pro.delta.com/content/agency...-transatl.html
That is a fairly serious goof up. Did IT not do beta testing to recognize that they would lose this booking option when they rolled out the change?
Are PM + DM able to select C+ after purchase, at least, as a published benefit (GMs and FOs at their windows, as well)?
RaflW is offline  
Old Feb 16, 2018, 5:04 am
  #3062  
 
Join Date: May 2015
Location: CPH
Programs: SkyMiles
Posts: 39
That's pretty interesting. I've actually been having some discussions with Delta regarding an upcoming trip (CPH-LAS), as it wasn't possible to select C+ when I booked (seatmap shows them as being available though) and upgrading after booking has a price of $3-400 and requires that I call them (can't be done online).

I've been trying to figure out why this is and I wonder if this could be the explanation.
georgewchubby is offline  
Old Feb 16, 2018, 12:28 pm
  #3063  
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Posts: 22,885
Originally Posted by RaflW
That is a fairly serious goof up. Did IT not do beta testing to recognize that they would lose this booking option when they rolled out the change?
Are PM + DM able to select C+ after purchase, at least, as a published benefit (GMs and FOs at their windows, as well)?
Those are the old rules for C+. It has not been true since they made C+ a separate fare class. C+ was only recently changed to a separate fare class on TATL routes, so it was still subject
to the "pick any open C+ seat at your window" rule prior to making them W fares.
C+ upgrades are now like F upgrades and are subject to availability --
"Medallion Complimentary Upgrades are subject to availability and may not be available on all flights or in all markets. "
xliioper is offline  
Old Feb 16, 2018, 9:47 pm
  #3064  
 
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
Originally Posted by LBJ
Those are the old rules for C+. It has not been true since they made C+ a separate fare class. C+ was only recently changed to a separate fare class on TATL routes, so it was still subject
to the "pick any open C+ seat at your window" rule prior to making them W fares.
C+ upgrades are now like F upgrades and are subject to availability -- "Medallion Complimentary Upgrades are subject to availability and may not be available on all flights or in all markets. "
I understand that DL is probably moving towards capacity controlling PM/DM 'upgrades', but I just want to confirm that the IT issue that won't let them sell C+ if the onward connection doesn't offer it wasn't also screwing up the PM/DM requests to move up.
I also would hope that since the larger C+ incompatibility issue is likely costing them revenue, they are actually working on a fix with some speed.
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Old Feb 27, 2018, 10:42 pm
  #3065  
FTA
 
Join Date: Jan 2013
Posts: 304
Switching between Comfort+ Seats Not Free?

Want to switch to a different C+ seat but Delta wants me to pay again. Both seats are the same price. Will the first seat be refunded? Within 24hours. Thank you
FTA is offline  
Old Feb 28, 2018, 5:31 am
  #3066  
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Join Date: Jul 2003
Posts: 22,885
Originally Posted by FTA
Want to switch to a different C+ seat but Delta wants me to pay again. Both seats are the same price. Will the first seat be refunded? Within 24hours. Thank you
Is this a TATL route where C+ was previously a buy-up option rather than a separate fare class? I would expect to have to call in that situation. If not, I would also call-in just to be safe (I'm doubtful the system will refund your original purchase).
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Old Feb 28, 2018, 4:38 pm
  #3067  
FTA
 
Join Date: Jan 2013
Posts: 304
Originally Posted by LBJ
Is this a TATL route where C+ was previously a buy-up option rather than a separate fare class?
Nevermind, its working now. Don't know what TATL is, but yes purchased/cash upgrade for an award ticket.
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Old Feb 28, 2018, 4:47 pm
  #3068  
 
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
Originally Posted by FTA
Nevermind, its working now. Don't know what TATL is, but yes purchased/cash upgrade for an award ticket.
TATL = Transatlantic

The FT glossary contains some common acronyms used on the forums.
https://www.flyertalk.com/forum/glossary.php
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Old Mar 2, 2018, 10:50 am
  #3069  
 
Join Date: May 2010
Location: Maine, USA
Programs: Delta PM Elite Plus, Aegean
Posts: 132
Originally Posted by FTA
Nevermind, its working now. Don't know what TATL is, but yes purchased/cash upgrade for an award ticket.
Likewise, as of today for me, the offer of paid upgrades is now working again for flights partially involving KLM/AF.
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Old Mar 22, 2018, 10:19 am
  #3070  
 
Join Date: Feb 2008
Location: SFO/SJC
Programs: UA 1K, NW forever
Posts: 1,390
UA 1K here thinking of status matching to DL Plat. Noob questions:
- For domestic flights, when it says platinum can upgrade to C+ at booking "pending availability" does that mean if there is an open seat or if there is availability in some fare class bucket? If the latter, which bucket, and is it "hidden" like United's R?
- If I have non-status companions on the same PNR can they get C+? How many? What if we have two PNRs on the same flight?
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Old Mar 22, 2018, 2:53 pm
  #3071  
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Posts: 12,159
I've always been able to if there's an open C+ seat.
One non-status companion on the same PNR gets upgrades at your priority. With two PNRs maybe.
sethb is online now  
Old Mar 22, 2018, 8:01 pm
  #3072  
FlyerTalk Evangelist
 
Join Date: Nov 2009
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Originally Posted by dfreeman02
UA 1K here thinking of status matching to DL Plat. Noob questions:
...
- If I have non-status companions on the same PNR can they get C+?

YES

How many?

ONE

What if we have two PNRs on the same flight?

NO
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Old Mar 23, 2018, 9:28 pm
  #3073  
 
Join Date: Mar 2018
Posts: 4
Boeing 757, 75D -Delta Comfort Seating

On the Boeing 757, 75D, is 19D a narrower seat or does it have a tray table in the armrest? When I booked, this flight was listed as an exit row seat. However, the Delta aircraft page does not show row 19 as an exit row. I understand some of the exit rows have the tray table in the armrest making the seat narrower?
cfranklin88 is offline  
Old Mar 26, 2018, 11:37 pm
  #3074  
 
Join Date: Mar 2018
Posts: 72
On the A321s, can you put bags under 5 in row 10?
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Old Mar 28, 2018, 11:15 am
  #3075  
 
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
Originally Posted by cfranklin88
On the Boeing 757, 75D, is 19D a narrower seat or does it have a tray table in the armrest? When I booked, this flight was listed as an exit row seat. However, the Delta aircraft page does not show row 19 as an exit row. I understand some of the exit rows have the tray table in the armrest making the seat narrower?

19D should have a regular tray in the seatback in front as well as seatback IFE. Only 19F on that side would typically have the armrest tray and flip-up TV, though I guess that may very slightly impinge on 19E's right hip space? I personally like the tray table in the armrest, esp after a recent flight in a regular row of seats where the "E" seat person had inordinately stuffed cargo shorts pockets that bulged under the armrest into my space. No carry on personal item/briefcase for him, but to my disadvantage.
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