Manual Reissue Desk
Oct 28, 2011, 8:29 pm
#1
Original Poster
Join Date: Aug 2010
Location: Boston, MA
Programs: DL PM, SPG Platinum
Posts: 616
Manual Reissue Desk
A few weeks ago, I was trying to SDC onto an earlier flight. The reservation agent was unable to help me. I ended up getting sent to the "manual reissue desk" where an agent tried to change my ticket. And she had trouble with this. She ended up calling yet someone else who seemed to be able to override something.
But it begs he question... Just what is the Manual Reissue Desk? Can't any agent reissue a ticket?
But it begs he question... Just what is the Manual Reissue Desk? Can't any agent reissue a ticket?
Oct 28, 2011, 8:31 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2004
Location: The best state in the USA - Florida!
Programs: Marriott Titanium/LT Plat, AS MVP75K, AA PlatPro, UA Premier, Disney AP
Posts: 14,497
Manual reissues can be a bit lengthy and difficult...it can be tricky. The Diamond desk has been able to do manual reissues for me no issue, but when I was a Platinum, I often found myself ending up at the Manual Reissues desk.